• Christine W
  • Administrative Assistant, Customer Service Officer, Direct Marketing
  • Last/current workplace: Creative Activation
  • 22 years old from West Moonah, TAS

Introduction

Customer Experience Team Member who is knowledgeable in all factors of business administration and maintaining a strong customer-focused outlook. I have 5 years of combined experience demonstrating outstanding customer service, teamwork skills, time management and effective problem solving. Good track record of managing various databases and files..

Employment History

  • Creative Activation

    • Mar 2020 - Current
    Casual position offered by Creative Field Marketing as a Customer Service Evaluator. Tasks include conducting compliance checks in retail stores, understanding requirements for each scenario/task, filling out questionnaires and generating reports, providing data and other materials (e.g. photos), assessing staff performance (e.g. presentation, communication, knowledge), complying with company policies and regulations, submitting reports in a timely manner, providing feedback for future improvements, identifying key performance indicators, forming opinions about overall store compliance, evaluating marketing materials and product stock and demonstrating integrity.
  • Ovato Distribution

    • Feb 2020 - Current
    Contractor position offered by Ovato Residential Distribution as a Marketing Distributor. Tasks include distributing marketing materials to residential and/or business areas, studying maps and reading directions to local places, understanding instructions for delivery routes, preparing catalogue bundles appropriately, picking up new stock and dropping off leftover stock at warehouse, maintaining close contact with company and confirming completed deliveries at the end of each weekly period.
  • Menzies Institute of Medical Research

    • Dec 2018 - Current
    Providing voluntary administrative support for a medical study relating to MS and Blood Pressure. For the MS study, the tasks I performed include sorting and scanning participant's medical surveys, recording contact details and medical conditions on computer software, assisting in mail-out of surveys and numerical filing of consent forms. For the blood pressure study, the tasks I performed include managing client database, paper and electronic filing, data entry on Microsoft Access and Excel and archiving old files.
  • Tasmanian Electoral Commission

    • Aug 2018 - Aug 2018
    One-day temporary position as a Data Entry Operator overseen by Searson Buck Recruitment for the purpose of the 2018 Local Council Elections. Tasks include numerical data entry operation (typing vote numbers from ballot paper batches onto computer software); balancing speed, accuracy and care, sorting ballot papers into formal and informal batches and adequate time management.
  • Wise Move Conveyancing

    • Sep 2016 - Sep 2016
    Two-week unpaid work experience as an Administration Assistant in September as part of a vocational studies (VET) course in Year 12. Tasks include chronological filing of letters, reception duties, answering telephone calls, general customer service, photocopying and scanning documents, sending e-mails and typing letters.
  • Page Seager Lawyers

    • Jun 2016 - Jun 2016
    Four-week unpaid work experience as a Junior Administration Assistant in June as part of a vocational studies (VET) course in Year 12. Tasks include alphabetical filing of client reports, reception duties, mail sorting, photocopying and scanning documents and general customer service.
  • Campbell Street Primary School

    • Mar 2016 - Mar 2016
    Three-week unpaid work experience as a School Administration Assistant in March as part of a vocational studies (VET) course in Year 12. Tasks include alphabetical filing of letters, general customer service, mail sorting, photocopying and scanning documents and typing letters. During this period I was also given some experience as teacher's assistant, which required me to oversee a student with learning difficulties by assisting teacher with preparing alternative learning materials for classroom lessons, and support the student in classroom activities.
  • TasTAFE

    • Aug 2015 - Sep 2015
    Five-week unpaid work experience as a Client Services Officer during the months of August and September as part of a Certificate II in Business course in Year 11. Tasks include alphabetical filing of reports, making spreadsheets, preparing invoices, processing financial transactions, general customer service, mail sorting, sending emails, photocopying documents and typing letters.
  • Skills Tasmania

    • Mar 2015 - Apr 2015
    Two-month unpaid work experience as an Administration Assistant during the months of March and April as part of a Certificate II in Business course in Year 11. Tasks include making spreadsheets, photocopying documents, sending emails, mail sorting, preparing invoices, general customer service and typing reports.

Skills

  • Database Management
  • Documentation
  • Printing
  • Proofreading
  • General Office Duties
  • Writing Skills
  • Microsoft Office
  • Research
  • Data Entry
  • Touch Typing
  • Receptionist
  • Mail Duties
  • Administrative Assistant
  • Communication Skills
  • Direct Marketing
  • Editing
  • Customer Service
  • Time Management
  • Key Performance Indicators (KPI)
  • Finance
  • Cash Handling
  • Composing Letters
  • Document Writing
  • Filing
  • Invoice Preparation
  • Reports
  • Software - Word
  • Spreadsheets
  • Evaluation

Certificates

  • Certificate III in Business Administration
  • Certificate in Business Administration

Education History

  • Wesley Institute of Training current

    Four-day intensive training course in Medical Reception and Terminology. Topics covered include general medical administration, monitoring patient records, making appointments, billing, Medicare services and medical terminology.
  • TasTAFE current

    Certificate III in Business - 6-month course provided by TasTAFE (February to June). Topics covered include workplace communication, time management, teams and diversity, computing, finance, presentations, customer service, work health and safety and processing documents.
  • TasTAFE current

    Certificate III in Accounts Administration - 6-month course provided by TasTAFE (June to November). Topics covered include MYOB, processing financial reports, payroll, accounts receivable, designing spreadsheets, financial maths, and administering subsidiary accounts and ledgers..
  • TasTAFE current

    Certificate II in Skills for Work and Vocational Pathways - 1 year course (February to November) provided by TasTAFE as part of a college VET education and training program. Topics covered include communication, interpersonal skills, resumes and cover letters, teamwork, research, interview skills and work readiness.
  • TasTAFE current

    Certificate II in Business - 1 year course (February to November) provided by TasTAFE as part of a college VET education and training program. Topics covered include customer service, communication in the workplace, creating business documents, word processing, financial maths, work organisation, time management and sustainability in the workplace.
  • Learning Cloud current

    Six-week online course in Medical Transcription. Topics covered include formatting, grammar, reports, clinical terms and active listening.

Personality Type

The Duty Fulfillers

Extroverted
Introverted
Sensing
iNtuitive
Thinker
Feeler
Judger
Perceiver