• Yash P
  • IT Consultant
  • Last/current workplace: Business Analyst - FreightBro Logistics Pvt. Ltd.
  • 28 years old from Elsternwick, VIC

Introduction

Highly organised team player with excellent multitasking abilities and a flexible approach to managing competing priorities. Enthusiastic about learning more about the IT industry and building a solid career foundation in business analysis and project management.

Employment History

  • Business Analyst - FreightBro Logistics Pvt. Ltd.

    • Feb 2019 - Jul 2019
    Conducted structured interviews with the clients and business stakeholders to gather their requirements and understand the problems. Created Business Requirements Document (BRD) and Functional Requirements Document (FRD) to clearly illustrate the elements. Co-ordinated with the design team for art and graphics creation and interacted with the development team to ensure the requirements are correctly implemented. Performed User Acceptance Testing (UAT) to the system with a focus of identifying bottlenecks and documenting defects.
  • Custmer Service Representative - Officeworks South Yarra

    • Jun 2017 - Nov 2018
    Ensured superior customer experience by addressing customer concerns, assisting with product selection and handling ordering functions with a friendly attitude. Communicated all store initiatives and promotions over the phone and in-person to an average of 20 customers per day, achieving return business. Operated POS system to itemize customer purchases and monitored cash drawers in multiple checkout stations to ensure adequate cash supply. Restocked inventory thrice a week and handled acceptance of delivered packages, ensuring proper product type and amounts during unloading of merchandise. Key achievement: Acquired an average of 7 new customers per week for the ‘Extra Cover' membership, generating 5% growth in annual revenue.
  • Software Engineer - Phimetrics Technologies Pvt. Ltd.

    • Sep 2014 - Feb 2016
    Modified the existing software design of the company's website, following the software development lifecycle (SDLC). Wrote well-organised and optimized scripts in HTML5 and PHP language for maintaining the daily activities on the company's portal. Performed both functional and non-functional testing once a week to validate the behaviour and performance of the systems. Prepared detailed reports concerning project specifications and activities.

Skills

  • Planning
  • Market Research
  • Microsoft Office
  • Negotiation Skills
  • Information Technology (IT) Skills
  • Communication Skills
  • Risk Management
  • Time Management
  • Leadership

Certificates

  • Bachelor of Information Technology (IT)

Education History

  • RMIT University, Melbourne City Campus - Melbourne, VIC current

    Master of Business Information Technology
  • Fr. C. Rodrigues Institute of Technology - Mumbai, MH current

    Fr. C. Rodrigues Institute of Technology - Mumbai, MH