• Stuart D
  • Hospitality Manager, Customer Service Team Leader, Store and Inventory Planner, ... more
  • Last/current workplace: The Melbourne Tile CO
  • 45 years old from Bundoora, VIC

Introduction

A self-motivated professional who has vast experience working in Operational, Logistics, Customer Service, and Continuous/ Business Improvement positions with the aviation / food production Industry. With a developed understanding of business functionality, end to end processes, analytical planning and thinking, service level agreement management and disruption management as well as the ability to manage effective, productive and well-trained teams whilst successfully meeting Customer, Health and Safety, Operational, and Financial requirements.

Employment History

  • The Melbourne Tile CO

    • Feb 2018 - Jun 2019
    Managing the day to day operations and logistical planning for a small business that sources tile products for tendered projects within construction industry and select retail stores within Melbourne. In addition to the daily operations I also undertake the following roles and responsibilities which include. • Logistics planning for tendered projects. • Procurement setup and ordering of tiles for specified jobs and or customer request • Liaison with our China suppliers to ensure that the tiles are to specification • Ensure that the customs documentation is correct and meet regulations of imported tiles • Systems setup for the business requirements. • Invoicing and account management of suppliers and customers • General inquiries and customer service with customers
  • JETSTAR AUSTRALIA AND NEW ZEALAND

    • Feb 2015 - Feb 2018
    INFLIGHT LOGISTICS SPECIALIST Managing and coordinating all Inflight activity pertaining to Jetstar for both Australia and New Zealand and International operations, activates that fall under the Inflight Activity include catering, inflight entertainment, equipment, logistics, procurement and fleet presentation. • Managed all inflight processes including galley planning, food safety and ensure crew processes are well aligned to optimal customer delivery • Developed reports for the overseeing of operational performance, monitoring feedback, resolving issues and developing continuous improvement processes • Lead supply chain activities and logistics, minimising operational and commercial risk, and improving the efficiency and quality of inflight service and product delivery • Manage supplier performance against service level agreements (SLA) and drove opportunities for continual improvement in all service delivery levels • Managed disruptions to schedule and inflight servicing thus reducing the impact to customers and schedule. • Managed the SDMS for the customer experience team responding to crew safety issues and reporting on Safety issues for the cabin crew for the JANZ business. • Succeeded in the delivery of all operational and regulation requirements for new aircraft and schedules introduced into the Jetstar network. • Ensured that the customer is key to all decisions with a full understanding of all aspects of service standards, customer and financial performance and the competitive landscape. • Challenge existing business practices to enhance sustainable competitive advantage, business effectiveness and achievement of business and customer service goals • Ongoing development and management of operational performance standards • Using Lean Methodology coordinated projects and deliver, working with applicable stakeholders to deliver outcomes to meet business objectives • Maximised opportunities to interface directly with all levels of crew and base leadership team • Collated various data inputs to drive analysis of catering performance to drive improvement opportunities in product supply and wastage • Participated in several projects that supported the Customer Service Departmental strategies, such projects included the iPad POS system which saw Jetstar as the first Low-Cost carrier in the world to implement this system which improved customer service and revenue reporting.
  • Qantas Catering

    • Jun 2012 - Jun 2014
    MATERIAL RESOURCE PLANNING (MRP/EDI) DATA CO-ORDNINATOR Responsible for coordination of all data streams for Qantas Catering’s Melbourne business within its MRP system (QAD) including other activities such as overseeing and coordinating the Master data setup, demand and material planning, all transactional setup, conduct problem solving activities with the Teams across various areas of Supply chain, Procurement, Menu Development, Production and Finance to rectify any issues the business confronted whilst using as well as being the central reference and information source, providing guidance and assistance in the MRP implementation process • Developed and drafted commitment by chair regular monthly meetings to track the progress of the various departments data and production-based activities to ensure the ability to meet the many customers’ requirements and menu deadlines, resulted in 99% Data Accuracy facilitating the reduction of surplus inventory from $1.4M down to $800K, hence improved Stock turns by 40%. • Improved financial benefits from those initiatives to reduce materials, inventory and labor for local and national Business Improvement initiatives and data process improvement projects to standardised master data setup across 5 catering sites within Australia. • Business Liaison and key Implementation member between Qantas Catering, Qantas IT and their various agencies in the implementation of Qantas IT delivered projects and initiatives. • Designed and facilitated training for operational staff and managers using the Material Resource Planning system data setup, transactional processes and system navigation, reports for managers to assist in day-to-day operating functions, understanding data output and reporting to improve productivity. • Occupational Health and Safety representative responsible for maintaining training and compliance schedules and registers for multiple departments with the catering Centre.

Skills

  • Planning
  • Data Entry
  • Stocking and Inventory
  • Data Analysis
  • Staff Management and Supervising
  • Purchasing stock
  • Customer Service
  • General Management

Education History

  • Strathmore Secondary College current

    VCE
  • Western Metropolitian College of TAFE current

    Advanced Certificate in Hospitality Management