• ABEL D
  • Customer Service Team Leader
  • 42 years old from New Beith, QLD

Introduction

• An accomplished Technocrat with over 23 years of experience in IT Operations & Delivery and aligning business goals with design solutions to drive operational improvements and bottom-line gains in the IT/ITES industry • Deft in steering the planning of services (i.e. Service Designs), including service strategy, availability, capacity, security, disaster recovery and business continuity planning • Practiced in defining the strategic IT upgrades required to ensure that the IT Services continue to meet the business needs and that they remain supportable

Skills

  • Customer Service

Certificates

  • Diploma of Management