*Monitored and evalueted personal performance to complete review of custs of differents kinds hand work, recommended advancement or address productivity concerns.
*Recruited, hired, trained and supervised staff of 5 and implemented mentoring program that offered positive employee engagement.
*Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
*Managed CRM database, including troubleshooting, maintenance, updates and report generation.
*Composed internal memos and external correspondence for senior management, and reviewed all documentation to eliminate errors.
*Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
*Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
*Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
*Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
*Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.
*Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
*Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
*Coached new employees on administrative procedures, company policies and performance standards.