•A highly motivated, passionate, and result-driven customer service specialist with 5+ years’ experience in a service-delivery call center, Customer Relationship Management, and Customer Complaint Management. A prominent level of problem-solving and communication expertise with interpersonal skills gained through distinct roles. Strong organizational and communication skills, both written and verbal. Recognized as a Professional Engineer by Engineers Australia (EA ID:5691904) in August 2018 and have a valid permanent visa(subclass189) to work and live anywhere in Australia with a willingness to relocate.
Fluent in English, Turkish, Azeri and Persian
• Strong background in service delivery call center, customer service, or member service focused environment with a customer-centered mindset
• Basic banking, life, and non-life insurance and logistics administrative tasks
• Superb strength in responding to complex customer queries via our social media platforms
• Well familiar with dealing with customer/client complaints using standards such as ISO 10002- managing customer complaints and providing the best solution
• Experienced in drawing customer journey and take the customers through the journey and see their query resolve to the end