• Shabnam T
  • Call Center Staff, Customer Service Officer, Sales Representative
  • 27 years old from Carlton North, VIC

Introduction

•A highly motivated, passionate, and result-driven customer service specialist with 5+ years’ experience in a service-delivery call center, Customer Relationship Management, and Customer Complaint Management. A prominent level of problem-solving and communication expertise with interpersonal skills gained through distinct roles. Strong organizational and communication skills, both written and verbal. Recognized as a Professional Engineer by Engineers Australia (EA ID:5691904) in August 2018 and have a valid permanent visa(subclass189) to work and live anywhere in Australia with a willingness to relocate. Fluent in English, Turkish, Azeri and Persian • Strong background in service delivery call center, customer service, or member service focused environment with a customer-centered mindset • Basic banking, life, and non-life insurance and logistics administrative tasks • Superb strength in responding to complex customer queries via our social media platforms • Well familiar with dealing with customer/client complaints using standards such as ISO 10002- managing customer complaints and providing the best solution • Experienced in drawing customer journey and take the customers through the journey and see their query resolve to the end

Skills

  • Sales
  • General Office Duties
  • Inbound Call Centre
  • Negotiation Skills
  • Customer Relationship Management (CRM)
  • Communication Skills
  • Customer Service
  • Complaints Management