• Victoria C
  • Waiter, Retail Sales Assistant, Food and Beverage Attendant
  • Last/current workplace: The Racing Cafe
  • 24 years old from Brisbane, QLD

Introduction

My existing abilities and strengths are predominantly in the field of Hospitality with an extremely strong focus on customer satisfaction and service. My long term aim is to achieve a successful job that allows me to further my skills and learn new skills to a managing or supervisory level. Working in the Hospitality industry for the past three years I have learned the importance of developing positive client relationships as well as resilience to working under pressure in fast paced Hospitality establishments. I consider myself to be friendly and open-minded person that enjoys working within a team environment. I'm very reliable, trustworthy and a courteous person. I believe I have an approachable, friendly and outgoing personality with a neat professional presentation. I would bring to any position confidence and a hard-working, positive outlook at whatever tasks I undertake. I enjoy the culture of working in teams as well as being able to work independently. I have previously worked in retail and hospitality, gaining customer service skills and teamwork skills. As there are many career pathways to follow, I know, in the future I am eager to follow a career path in Hospitality. To date, I have completed my RSA, Certificate II and III in Hospitality, Certificate III in Events and I'm Currently undergoing a Diploma of Business and Management Online.

Employment History

  • The Racing Cafe

    • Aug 2013 - Dec 2014
    • Providing table service: waitress, glassier, taking orders • Barista skills • Operation and care of coffee machine and grinder • Food Preparation • Cleaning duties • Work place health and safety • Function and catering for events • Ordering of stock • Working in a fast pace environment • Building relationships with regular customers and new customers Completed Certificate III in Hospitality
  • Sheridan Noosa Spa and Resort

    • Oct 2012 - Oct 2012
    - One week work experience - Cato's Kitchen as Kitchen Hand and Food Prep - Cato's Restaurant as waitress it was a fun week of working with experienced chef's and experienced waiters. I learn and gained alot out of the experience. It helped gain me an insight into how a restaurant works and how busy it came become. Throughout working as a waitress I - helped set tables for fine dining - waited for guests whether that be to greet them, offer information (maybe about the banquet or a la carte). Asked if they’d like refreshments, to taking their order or take part in conversation. - cleaning, clearing and resetting tables. - fare-welled guests and thanking them for coming. Throughout working as a kitchen hand I - cutting vegetables, fruits and meats. - packaging foods away - handling sharp kitchen utensils - observing tasks
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    The Coffee Club

    • Sep 2012 - Jun 2013
    • Barista training • Associating with customers to provide great service • Preparing and serving beverages • Cleaning duties • Processing orders through cash register • Glassier, waitress • Food Handling •
  • BNIT Bracken Ridge Polaris Coffee Shop

    • Mar 2012 - Oct 2012
    I undertook this work experience while i was completing my Cert. II in Hospitality. for the time period, i worked within a team of other colleagues to run our own Cafe (provided by the TAFE). we all worked together to set tasks and roles, we rotated shifts between coffee making, register, food prep, waiting, glassier, clean up, cold drink making and manager. -customer service skills

Skills

  • Kitchenhand
  • Waiting Tables
  • Retail Management
  • Guest Relations
  • Cash Register Operation
  • Formal Dining Setup
  • Coffee Making
  • Stocking and Inventory
  • Cleaning
  • Barista
  • Food and Beverage Serving
  • Food Handling and Preparation
  • Customer Service

Certificates

  • Responsible Service of Alcohol (RSA) Certificate

Education History

  • St Rita's College, Clayfield

    • Jun 2009 - Jan 2013
    Maths A English Film, Television and New Media Information Technology Systems - Art Social and Community Studies Christian Ministry Theology Cert. III
  • Brisbane North Institute of TAFE

    • Feb 2012 - Nov 2013
    Certificate II in Hospitality and Certificate III in Events

Personality Type

The Guardians

Extroverted
Introverted
Sensing
iNtuitive
Thinker
Feeler
Judger
Perceiver