• Melissa D
  • Last/current workplace: Margaritaville, Darling Harbour, Sydney, Australia -Waitress/Hostess/Events Coordinator
  • 32 years old from Darling Harbour, NSW

Introduction

My name is Melissa, i am French, 25 years old. I lived and worked in England for about 3 years. Most of my work life, experience, has been is the Hospitality inustry, as it is a passion. I am looking for a part-time position as i already have a job. My actual position, involve floor supervision, hosting, in charge of reservations and allocations, communications via email and phone and waiting tables. I do like my job, but as we are in winter, with the weather, its reasonably quiet. Caring, looking after people, are my main motivations. I am a multi_tasked and smiling person, who knows how to consider, and apply a company`s values and targets. I have experience at the bar, on the floor, in the office, and not afraid of the cleaning tasks. I would like to settle in Sydney, and more than keen to progress into management. Thanks in advance, Melissa umortier

Employment History

  • Margaritaville, Darling Harbour, Sydney, Australia -Waitress/Hostess/Events Coordinator

    • Feb 2013 - Current
    Key responsibilities: -Taking booking enquiries over the phone or by email -Looking after functions, allocations, floor plan -In charge of all deposits, add it to our system -Looking after Christmas parties -Customer relations, including queries and/or complaints - Service/taking orders/running food -Greeting/welcoming/seating patrons -Cash handling and banking procedures - Stock control for the retail shop and correct rotations - Cellar management, signing deliveries - Keeping waitress stations clean/ cleaning after venue closed - Implementing a cleaning roaster and shift opening and closing procedure for staff to follow - Holding pre-shift briefing sessions to ensure consistent standards of food and service would be met
  • Geronimo Inns, London, United Kingdom The Chelsea Ram -Venue Supervisor/Events coordinator

    • Apr 2012 - Oct 2012
    Role/Purpose Reporting to the General Manager, this role was an internal promotion following my success in a role at The Duke of Clarence property (see below). Due to a company merger, this flagship venue reopened as a Geronimo property and i was responsible for overseeing the launch of the newly added function room and bar. Key responsibilities: - Implemented the new function room strategy including hosting a press night and dry runs - Liaised with the council and neighbors regarding the restrictions surrounding the newly obtained liquor license for the function room; included assuring compliance and managing strong relationships. - Assisted the General Manager with the restructure of the team in line with new business requirements. - Supervising staff and arranging ongoing training - Customer relations; working to a consistently high standard of service. - Dealing with all reservations, enquiries, deposits, queries and handling of complaints. - Cash handling and manual banking procedures. - Stock control and working with the newly implemented online ordering system. - Online reporting of maintenance issues - Introductory to the use of online business management system (Fourth Hospitality) - Cellar management, signing deliveries
  • Geronimo Inns, London, United Kingdom The Duke of Clarence, Chelsea-Venue Supervisor/Events

    • Nov 2010 - Apr 2012
    Role/Purpose Reporting the General Manager, this role began as a floor/bar person and saw me very quickly promoted to a supervisory role within the first 6 months of employment. Later leading to a more events focused role. Key responsibilities: - Cash handling and manual banking procedures including opening and closing of the venue - Supervision of other staff including training and development - Stock control and ordering - Cellar management, signing deliveries - Dealing with all reservations, enquiries, deposits, queries and handling of complaints - Liaised with the design and marketing departments to ensure promotional material was site specific - Maintaining close relationship with kitchen to ensure high standards being kept - Implemented the Christmas strategy; including hosting a showcase of what guests might expect. Key achievement: Implementing the Christmas strategy which went on to achieve such success that a record period was reported for this venue.
  • Isabella Oliver Company, London, United Kingdom- Costumer service/Sale advisor

    • Jun 2010 - Nov 2010
    Role/purpose In this role i was personally responsible for the independent management of the French clientele and to oversee and improve the customer service, the online sales for a high end clothing line for pregnant women. Key Responsibilities: - Processing paperwork & references of clients - Handling of telephone and internet enquiries and sales - Placing large stock orders and managing that stock at warehouse level - Chasing up deliveries and queries; liaising with suppliers directly - Managing refund and exchange policies and procedures

Skills

  • Baggage Handling
  • Phone System
  • Kitchenhand
  • Waiting Tables
  • Room Service
  • Event Coordinator
  • Point of Sale
  • Guest Relations
  • Cash Register Operation
  • Check In and Check Out
  • Duty Management
  • Formal Dining Setup
  • Stocking and Inventory
  • Garbage Maintenance
  • Wine and Spirit Knowledge (Sommelier)
  • General Enquiries
  • Catering Assistant
  • Cleaning
  • Reservations
  • Outdoor Cleaning
  • Booking Systems
  • Electronic Ordering Systems
  • Driver
  • Mail Duties
  • Bar and Beverage Service
  • Staff Management and Supervising
  • Cash Flow Management
  • Front of House Duties

Certificates

  • Responsible Service of Food (RSF) Certificate
  • Responsible Service of Alcohol (RSA) Certificate