• Emma K
  • Last/current workplace: Australian Bureau of Statistics
  • 33 years old from Fawkner, VIC

Introduction

Ms Emma Kosovic Unit 2, 8 Shaw St Fawkner Victoria, 3060 Phone: Email: To Whom It May Concern: Previous to recently returning from travel through Canada and the USA, I was employed with the Australian Bureau of Statistics as a Field Officer Coordinator. My duties in this role included the preparation, supervision, monitoring, quality control and follow-up of field officer workloads along with providing training. Working with a colleague, we managed the largest staff base within the specialised government project, coordinating field officers from New South Wales and the Australian Capital Territory. Also within this role I was required to gain a thorough knowledge of the Bureau’s data processing system for recording the confidential information collected by field officers. Using my knowledge of the data processing system, I was required to supervise, answer queries and analyse the work of the data processing staff. Analysing pay documentation, answering queries and providing information to field officers was also required along with organising their travel arrangements. This role required a pro-active, flexible and team orientated approach with a strong emphasis on problem solving under pressure. Previous to this I held the position of Data Entry Volunteer Coordinator at Amnesty International where I had the responsibility of advertising, recruiting, training and supervising a group of data entry and administration volunteers. During my time working for Inter Staffing Services, I was expected to run the Previsor pre-employment testing software and communicate these results to candidates, conduct phone references and perform other general reception and administrative duties. These included the scheduling of customer activities, ordering supplies, maintaining a database, answering enquiries and transferring calls in a professional manner. Further duties included responding to emails, photocopying, filing, scanning, distribution of internal and external mail and utilizing MS Office fully for whatever ad-hoc administration duties I orchestrated or were requested of me. During 2010 I completed a Bachelor of Arts and Bachelor of Business, majoring in human resource management and international relations with a minor in psychology from the University of Tasmania. On graduating, I was invited to join the Golden Key International Honour Society as a result of my scholastic achievement, an organization for those graduating at the top of their class. During my time spent at university I demonstrated my abilities in communication through the critical analysis of qualitative and quantitative data, writing research reports and essays. Through such communication, I have become efficient in using databases and the internet to quickly and effectively find the resources and information needed. During the latter half of 2010 I participated as a volunteer with the Northern Tasmanian Migrant Resource Centre. This consisted of assisting families that had recently arrived in the state to settle into the local community. My volunteering contributions also extend to Conservation Volunteers Australia and the Australian League of Immigration Volunteers (ALIV). I see volunteering as a great way to both practice and learn leadership skills from working with people of all ages, nationalities and backgrounds. Over the last nine years, employed in customer service and administrative positions, I have used and mastered the POS (Point of Sale), Retail Pro, Previsor and RTP (Resort Technology Partners) systems. During my time spent employed at the Bagel Factory in London’s busy Victoria Station, I was awarded a 110% customer service accolade due to my resourcefulness and strong interpersonal skills in relation to providing excellent customer service. Thank you for considering my application. Yours faithfully, Emma Kosovic

Employment History

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    Australian Bureau of Statistics

    • May 2012 - Nov 2012
    May 2012- Nov 2012 Field Officer Coordinator Australian Bureau of Statistics * Preparation, monitoring progress, quality control and follow-up of New South Wales and Australian Capital Territory field officer workloads along with providing on-going training and feedback. * Answering queries and providing information to field officers through face-to-face, telephone and email contact ensuring that all standards were met and procedures followed. * Supervising and supporting data processing staff and analysing their output. * Analysing pay documentation. * Organising travel requirements for field officers. Reason for leaving: To travel within Canada and the USA for six months.
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    Amnesty International

    • Feb 2012 - May 2012
    Feb 2012- May 2012 Data Entry Volunteer Coordinator Amnesty International * Recruiting volunteers and ensuring they were appropriately matched and trained for the position. * Organising a roster and providing inductions and training. * Monitoring, supporting and motivating volunteers and their work. * Offering advice and information to volunteers and external organisations through face-to-face, telephone and email contact. Reason for leaving: This was a three month position only.
  • Inter Staffing Services

    • Sep 2011 - May 2012
    Sept 2011 - May 2012 Receptionist Inter Staffing Services Responsibilities * Interacting with candidates and answering telephone enquiries in an efficient, friendly and professional manner. * Running Previsor pre-employment testing software and communicating results to candidates. * Conducting phone references. * Ordering necessary office supplies. * Data entry using Work Desk software. * Researching and retrieving information. * Maintaining reception area. * Utilizing MS Office fully in daily tasks and responsibilities. * Taking and distributing messages. Reason for leaving: To find full time employment.
  • Aspen Skiing Company

    • Nov 2010 - Apr 2011
    Nov 2010 - April 2011 Ticket Seller and Guest Services Representative Aspen Skiing Company Responsibilities * Interacting with guests, maintaining up-to-date knowledge of Aspen Skiing Company products, up-selling techniques and all current programs, policies and departmental/mountain events. * Selling lift tickets, season passes and ski school related products. * Operation of computer terminals, printers and credit card machines. * Money handling and end of day banking duties. * Operation of Resort Technology Partners (RTP) software. Reason for leaving: I was employed for and completed the winter season ending April 11th 2011.
  • Camp Hoblitzelle Texas

    • Dec 2006 - Feb 2007
    Summer 2006 Camp Counselor Camp Hoblitzelle Texas Responsibilities * Planning, implementing and supervising the cabin unit for an assigned group of campers. * Providing guidance to campers whilst promoting participation in assigned activities. * Ensuring a safe and positive experience for campers at all times. * Coordinating and leading campers through their daily schedule ensuring punctuality. Reason for leaving: I was employed for and completed the duration of the summer.
  • Bagel Factory London

    • Sep 2006 - Dec 2006
    Sept - Dec 2006 Barista and Customer Service Representative Bagel Factory London Responsibilities * Interacting with customers and answering product related questions. * Providing quality beverages and food products consistently for all customers whilst upholding high presentation standards. * Operating machinery whilst following health, safety and sanitation guidelines for all products. * Handling money, credit card transactions and banking duties. Reason for leaving: I was returning to Australia to begin university.
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    Bakers Delight Mowbray

    • Jan 2004 - Jan 2009
    Jan 2004 - Jan 2009 Customer Service Representative Bakers Delight Mowbray Responsibilities * Assisting customers with their purchases and answering product related questions. * Stocking, replenishing and cleaning sales areas. * Handling money and banking duties. * Supervising and training new staff in operations and procedures. Reason for leaving: I participated in a university exchange program to the USA.

Skills

  • Phone System
  • Grass Clipping
  • Database Management
  • Plant Seeding
  • Kitchenhand
  • Labour
  • Diary Management
  • EFTPOS
  • Inbound Call Centre
  • Dog Walking
  • Gardening
  • Tree Plantation
  • Point of Sale
  • Guest Relations
  • Community Care Worker
  • Babysitting
  • Microsoft Office
  • Cash Register Operation
  • Data Entry
  • Event Work
  • Painting
  • Coffee Making
  • Touch Typing
  • Community Liaison
  • Lawn Mowing and Greenkeeping
  • Stocking and Inventory
  • Garbage Maintenance
  • Stock Control
  • General Enquiries
  • Catering Assistant
  • Cleaning
  • Reservations
  • Receptionist
  • Booking Systems
  • Driver
  • Mail Duties
  • Social Work
  • Fast Food Procedures
  • Staff Management and Supervising
  • Administrative Assistant
  • Shopping Assistance
  • Front of House Duties
  • Store Display Design
  • Travel Experience
  • Customer Service
  • Transport management

Education History

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    University of Tasmania

    • Jan 2007 - Jan 2010
    Bachelor of Arts and Bachelor of Business University of Tasmania Awards:
  • Newstead College Public

    • Ended Jan 2004
    2004 Newstead College Public Relations and Marketing Award for Excellence
  • Mowbray Primary School

    • Ended Jan 1999
    1999 Mowbray Primary School Parents and Citizen's Award for Excellence