Ms Emma Kosovic
Unit 2, 8 Shaw St
To Whom It May Concern:
Previous to recently returning from travel through Canada and the USA, I was employed with the Australian Bureau of Statistics as a Field Officer Coordinator. My duties in this role included the preparation, supervision, monitoring, quality control and follow-up of field officer workloads along with providing training. Working with a colleague, we managed the largest staff base within the specialised government project, coordinating field officers from New South Wales and the Australian Capital Territory. Also within this role I was required to gain a thorough knowledge of the Bureau’s data processing system for recording the confidential information collected by field officers. Using my knowledge of the data processing system, I was required to supervise, answer queries and analyse the work of the data processing staff. Analysing pay documentation, answering queries and providing information to field officers was also required along with organising their travel arrangements. This role required a pro-active, flexible and team orientated approach with a strong emphasis on problem solving under pressure. Previous to this I held the position of Data Entry Volunteer Coordinator at Amnesty International where I had the responsibility of advertising, recruiting, training and supervising a group of data entry and administration volunteers. During my time working for Inter Staffing Services, I was expected to run the Previsor pre-employment testing software and communicate these results to candidates, conduct phone references and perform other general reception and administrative duties. These included the scheduling of customer activities, ordering supplies, maintaining a database, answering enquiries and transferring calls in a professional manner. Further duties included responding to emails, photocopying, filing, scanning, distribution of internal and external mail and utilizing MS Office fully for whatever ad-hoc administration duties I orchestrated or were requested of me.
During 2010 I completed a Bachelor of Arts and Bachelor of Business, majoring in human resource management and international relations with a minor in psychology from the University of Tasmania. On graduating, I was invited to join the Golden Key International Honour Society as a result of my scholastic achievement, an organization for those graduating at the top of their class. During my time spent at university I demonstrated my abilities in communication through the critical analysis of qualitative and quantitative data, writing research reports and essays. Through such communication, I have become efficient in using databases and the internet to quickly and effectively find the resources and information needed. During the latter half of 2010 I participated as a volunteer with the Northern Tasmanian Migrant Resource Centre. This consisted of assisting families that had recently arrived in the state to settle into the local community. My volunteering contributions also extend to Conservation Volunteers Australia and the Australian League of Immigration Volunteers (ALIV). I see volunteering as a great way to both practice and learn leadership skills from working with people of all ages, nationalities and backgrounds.
Over the last nine years, employed in customer service and administrative positions, I have used and mastered the POS (Point of Sale), Retail Pro, Previsor and RTP (Resort Technology Partners) systems. During my time spent employed at the Bagel Factory in London’s busy Victoria Station, I was awarded a 110% customer service accolade due to my resourcefulness and strong interpersonal skills in relation to providing excellent customer service.
Thank you for considering my application.