• Melissa Y
  • Administrative Assistant, Receptionist, Store Manager, ... more
  • Last/current workplace: One Way Youth
  • 26 years old from Butler, WA

Introduction

Hello, My name is Melissa Young. I am 20 years old and interested in working full time in reception. I was previously working at Pizza Hut Butler as a Shift Manager for the last 3 years but have been seeking a change. I have an eagerness to be taught new skills and I am a fast learner. I am also about to undertake stud of a Double Certificate III in Business Administration/Business Administration (Medical). Although these job positions are quite different, I believe the most important skills I have that I can take into reception work is being inviting and friendly to customers/clients, having excellent phone manner, being organised and achieving what needs to be done and making the workplace a joyful one- all of which I learnt in my previous job role. Being a manger required me to take responsibility for what happened on my shift; often I was put in the front line having to handle all customer inquiries, complaints and issues they had. Because of that I understand the importance of customers to a business, that they should receive the absolute finest service whether that is in person or over the phone, always having a ‘smile’ in your voice. Working in one of the busiest Pizza Hut stores in Australia has taught me how to multitask, assess a situation and prioritise what needs to be done, all helping towards the refinement and ability of my time management skills. It has also given me the capability to always work with urgency, in a team or independently and cope in a busy environment no matter the circumstances. I like to be an organised individual and be on top of my work at all times. I have the basic skills in the Microsoft applications and email and I am confident to do something once I have been shown. I have certainly learnt a lot over the last three years, and I believe many of the skills I have can be transferred over into this reception position. Thank you for your time and consideration, I look forward to hearing from you. Sincerely Melissa oung

Employment History

  • One Way Youth

    • Jan 2012 - Jan 2014
    January 2012 - January 2014 One Way Youth Merriwa Volunteer Youth Leader * Planning evenings - events, games, camps etc * Spending time bonding with the kids * Oversight of large groups of children
  • logo

    Pizza Hut

    • Sep 2011 - Dec 2014
    September 2011 - December 2014 Pizza Hut Butler Shift Manager * Head supervisor on assigned shifts * Ensuring shifts run smoothly * Assigning tasks to juniour team members * Handling customer enquiries and complaints * Taking telephone orders and over the counter orders * Preparation of food * Trusted to do the banking every day * Taking responsibility for the entire shift * Responsible for both opening and closing the store in the morning or at night * Take initiative when things don't go to plan * Calm under pressure * Able to get done what is required in a certain time * Conflict resolution * Pack away stock delivery * Order in stock
  • Caffissimo Cafe

    • Feb 2011 - Oct 2011
    February - October 2011 Caffissimo Cafe Lakeside Joondalup Waitress/ Traineeship * Making and serving food and drinks * Serving customers * Set up and Pack up for open and close * Cleaning dishes and the store

Skills

  • Phone System
  • Banking
  • Retail Management
  • Microsoft Office
  • Cash Register Operation
  • Stocking and Inventory
  • Staff Management and Supervising
  • Training and Assessing
  • Customer Service

Certificates

  • Responsible Service of Alcohol (RSA) Certificate
  • Working with Children Check
  • Certificate in Hospitality

Education History

  • Peter Moyes Anglican Community School

    • Jan 2006 - Jan 2011
    Peter Moyes Anglican Community School Mindarie Year 12 Completion * Completed my Certificate II in Hospitality through a year 12 school based traineeship as well as a Responsible Service of Alcohol course.
  • Liwara Catholic Primary School current

    * Completed one week of work experience at Liwara Catholic Primary School in a year three classroom.
  • CBD College current

    2015 CBD College Perth Completion of First Aid Certificate • HLTAID001 Provide cardiopulmonary resuscitation • HLTAID002 Provide basic emergency life support • HLTAID003 Provide first aid • HLTAID004 Provide an emergency first aid response in an education and care setting

Personality Type

The Guardians

Extroverted
Introverted
Sensing
iNtuitive
Thinker
Feeler
Judger
Perceiver