• Johane C
  • Last/current workplace: ABA Therapist
  • 28 years old from Melbourne, VIC

Introduction

I am currently doing a Bachelor of Arts, majoring in Psychology and Criminology, at the University of Melbourne. Along side my studies; I also do casual work as an ABA therapist (Applied Behavioural Analysis) 4 hours a week with an autistic boy. I strongly believe that acquiring new skills whilst studying is highly important as it maximizes one’s potential as well as enriches one’s experiences. This is exactly what I am striving for as a student. Before leaving my homeland to start my tertiary studies in Australia, I worked in an international insurance company. The job required immediate medical assistance to our customers abroad, which therefore meant liaising with various international hubs, international hospitals and clinics, local and international airports, various insurance companies across the world as well as liaising with other departments such as medical, claims, etc. It also involved providing information regarding customers’ or potential customers’ enquiries. Multitasking was a major part of the work as we had to deal with various cases and upcoming cases per day whilst meet aggressive targets. This required teamwork, meticulousness, reliability and capability to remain productive under stressful events. I believe that this would be an advantageous background for job positions. I particularly value well-organised businesses where everything flows effectively. In my previous placement, I was appointed best performing staff during the 3 months period I worked there based on the cases’ outcomes and the targets reached per day, and week. Also, I have been in close contact with customers before, either over the phone or in person, as a trainee receptionist and administration assistant. More importantly, being fluent in three languages has proved to be advantageous.

Employment History

  • ABA Therapist

    • Sep 2012 - Current
    Home therapy Key responsibilities: • Implementing programs along the lines of ABA (Applied Behavioural Analysis) • Provide assistance with academic work • Liaising with parents and supervisor
  • AXA Assistance Ltée

    • Jul 2010 - Oct 2010
    Assistant Medical Coordinator Best performing staff for the months of August, September, and October Key responsibilities: • Handle customer queries about different insurance policies and direct calls to relevant departments • Create and close cases • Meet aggressive phone targets per day • Liaise with other departments within the company (accounting, medical, claims, marketing), insurance companies, local and international hospitals, international hubs and banks • Medical assistance and medical evacuation repatriation assistance • Report to customers and family via phone, e-mails, and fax • Record all phone call conversations, e-mails, and other data on the system Tools and softwares used: • Hermes (Telephone system – inbound and outbound calls) • Liberty TS (Insurance software) • LX Report • Outlook Express
  • Ng Sui Wa Chambers

    • Feb 2010 - Mar 2010
    Front Desk Receptionist Trainee Key responsibilities: • Handle enquiries • Make, receive, and transfer calls • Make appointments and schedule meetings • Sort mails and data • Attend to clients • Use of Microsoft Excel • Update the address book
  • Blooming Concept Ltd

    • Jan 2008 - Feb 2013
    This company is owned by an Executive Corporate Life-Coach. Job description: Administration and secretarial assistance. January-February 2013 Key responsibilities: • Administration assistance in the development of a high standard corporate event with international coach and best selling author, John Maxwell. Key responsibilities: • Mystery shopping • Go to different shopping outlets to observe customer service • Give feedback and analysis to company (part-time; during school holidays) Key responsibilities: • Filing • Use of Microsoft Word, Microsoft Excel • Administration assistance • Help in creation and development of portfolio and events • Usher at training workshops

Skills

  • Phone System
  • Database Management
  • Diary Management
  • Child Care
  • Nannying
  • Infant Care
  • Consulting Families
  • Babysitting
  • Microsoft Office
  • Blog Management
  • Data Entry
  • Touch Typing
  • Casual Teaching
  • French Tutoring
  • Receptionist
  • File Management
  • Driver
  • Social Work
  • Care Taking
  • Working with Children

Certificates

  • Working with Children Check

Education History

  • logo

    University of Melbourne current

    • From Jun 2011 - Current
    Bachelor of Arts, majoring in Psychology and Criminology
  • Loreto College of Rose-Hill, Mauritius

    • Jun 2003 - Jan 2009
    French, literature in French, literature in English, general knowledge paper, business studies and accounting.