• Rohit W
  • Last/current workplace: ibis Nashik,India ( AccorHotels)
  • 37 years old from Adelaide, SA

Introduction

We live in a world where styles change constantly and fresh images are always in demand. Professionals in every field, especially Hospitality and Guest Services, must be aware of these changes and possess the flexibility and imagination of the trends. I know that your organisation seeks only the brightest and most creative hospitality professionals for its team. I also know that I have the training and ability to produce compelling images for new trends in guest services. My twin diploma and Bachelor of Science Degree in Hospitality , PGDBA in Marketing Management along with my internship and work experience with leading hotel chains has taught me to bring ideas to life on time, in turn to delight and satisfy guests.

Employment History

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    ibis Nashik,India ( AccorHotels)

    • Jan 2012 - May 2013
    Designation: Assistant Front Office Manager Heading the day-to-day operation of the hotel front office. Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. Assign, coordinate, and supervise work activities of Duty Managers and Front Desk Agents. Train and develop front office staff and conduct performance appraisals. Prepare staffing schedules, complete payroll, and monitor labor costs to budget figures. Prepare and conduct Front Desk meetings and resolve issues. Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action. Take personal responsibility for correcting customer service problems. Reporting to General Manager for all daily operations. Certified Trainer (Attended Train the Trainer Workshop) Liaise with Sales dept on daily basis with regards to forecasting & reporting. Overlooked the sales dept in absence of ADOS for a period of 2 months.
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    ibis Mumbai Airport,India(AccorHotels)

    • Mar 2011 - Jan 2012
    Designation: Duty Manager Reporting directly to the Front Office Manager Ensured that all Front Office employees deliver the brand promise and provide exceptional guest service at all times. Handled Guests complaints and inquiries and frequently verified delivery of best service from all front office areas. Assisted front office manager in maximising employee productivity through multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business and guest expectations. Handled the responsibility of overlooking all the departments in the Hotel during Night Shifts in absence of higher management.
  • Aloft Abu Dhabi, UAE(Starwood Hotels)

    • Oct 2009 - Feb 2011
    Designation: Aloha Desk Supervisor (Front Office Supervisor) Oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. Oversee the entire Front Office operation to maintain high standards. Serve as a point of contact for regular guests and VIP Guests. Complete Night Audit duties efficiently and effectively. Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Represent the Hotel Manger and other senior managers in their absence, taking full responsibility of the hotel Manage, record and promptly resolve issues or emergencies that arise.
  • Oasis Beach Hotel & Towers,Dubai,UAE (Jebel Ali Intl Hotels)

    • Feb 2008 - Sep 2009
    Designation: Guest Service Agent
  • Grand Hyatt Mumbai,India (Hyatt Hotels)

    • Jun 2006 - Jan 2008
    Designation: Level III Guest Service Officer (Front Desk)

Skills

  • Baggage Handling
  • Phone System
  • Room Service
  • Valet parking
  • EFTPOS
  • Point of Sale
  • Guest Relations
  • Check In and Check Out
  • Duty Management
  • Touch Typing
  • Stocking and Inventory
  • Account Management
  • General Enquiries
  • Cleaning
  • Reservations
  • Booking Systems
  • Driver
  • Mail Duties
  • Staff Management and Supervising
  • Cash Flow Management
  • Administrative Assistant
  • Front of House Duties
  • Customer Service
  • Transport management

Certificates

  • Certificate in Business Administration

Education History

  • Institute of Management Development & Research, Mumbai, India

    • Jun 2008 - Jan 2010
    • Post Grad. Diploma in Business Administration
  • Hotel and Tourism Institute, Mont-Pelerin, Vevey, Switzerland.

    • Jun 2004 - Jan 2005
    • Bachelor of Science Degree in Hospitality
  • Educational Institute of the American Hotel and Lodging Association

    • Jun 2003 - Jan 2004
    • Managing Front Office Operations Diploma
  • Merit Swiss Asian School of Hotel Management, Ooty, India.

    • Jun 2001 - Jan 2004
    • Diploma in Hospitality and Tourism