• Emily D
  • Last/current workplace: Suncorp
  • 30 years old from Melbourne, VIC

Introduction

Hello, I am an Advertising graduate from the US who is currently living in Melbourne, Australia. I have extensive marketing and advertising experience through my several internships at advertising agencies in my home town. I am comfortable writing, designing and producing marketing materials and am knowledgeable in MS Office and Adobe CS software. I pride myself on having a passion for building brands through smart copywriting, account management and social media management! I have also held many administrative, customer service and hospitality based roles, and have developed a strong sense of organization, professionalism and enjoy working both with a team and independently to get a job done. I currently have full availability and can be contacted by e-mail at . I look forward to hearing from you! Best regards, Emily ankert

Employment History

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    Suncorp

    • Jun 2013 - Current
    Providing CTP insurance quotes to NSW customers--call center based.
  • Philips Sonicare

    • Apr 2013 - Apr 2013
    Promoted new Sonicare products at the 35th Australian Dental Congress Helped target audience trial the products and collected feedback to report to managers
  • Fuji Xerox

    • Apr 2013 - Apr 2013
    Managed self-serve print and copy terminals, ensuring that they were well stocked and fully operating Walked customers through the printing and copying process in order to maintain customer satisfaction Solved technical problems and reported key issues to relevant departments
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    RMIT

    • Jan 2013 - Mar 2013
    Entering data accurately and efficiently into UniSuite and SAMS software to print official student documentation Resolving student queries on a range of topics Managing the floor during busy periods in order to maintain order
  • Randstad Temp Receptionist

    • Nov 2012 - Current
    Performing secretarial duties independently for a variety of corporations in the Melbourne CBD Coordinating busy switchboards Entering data accurately and efficiently Organizing mail and couriers Providing excellent customer service to guests in person and over the phone
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    Australia Post

    • Nov 2012 - Dec 2012
    Sorting and organizing letters based on geographic location Entering large amounts of detailed contact information into a database while ensuring speed and accuracy
  • Giles Automotive

    • Nov 2011 - Apr 2012
    Directed high volume of calls to correct person or department in the Nissan dealership while providing excellent customer service Entered detailed inventory data into Excel spreadsheets to maintain accurate databases Greeted and welcomed clients into the showroom while answering questions and providing directions
  • Lafayette Economic Development Authority (LEDA)

    • Apr 2011 - Apr 2012
    Managed Facebook & Twitter accounts Wrote, designed and produced marketing materials Advertised and facilitated LEDA events
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    Disney Internships & Programs

    • Dec 2010 - May 2012
    Served as an ambassador between the University of Louisiana at Lafayette and the Disney Theme Parks & Resorts, using personal experiences to market the College Program Informed prospective candidates about the benefits, requirements and experiences of the program through presentations Created effective campaigns in order to reach goal recruitment numbers Submitted weekly activity reports and updates to Disney Internships and Programs Recruiters
  • The Russo Group

    • Mar 2009 - Jul 2010
    Helped create and manage brand strategy for non-profit, retail and restaurant clients Created and managed social media accounts Attended client discovery meetings and followed up with target market insight research for presentations Maintained a clean and professional office environment

Skills

  • Phone System
  • Database Management
  • Waiting Tables
  • Sales
  • Lead Recreational Activities
  • Diary Management
  • Inbound Call Centre
  • Presentation Skills
  • Event Coordinator
  • Point of Sale
  • Microsoft Office
  • Cash Register Operation
  • Blog Management
  • Data Entry
  • Media Outlet Skills
  • Touch Typing
  • Journalism
  • Cleaning
  • Content Creation
  • Reservations
  • Receptionist
  • File Management
  • Electronic Ordering Systems
  • Driver
  • Bar and Beverage Service
  • Fast Food Procedures
  • Staff Management and Supervising
  • Production
  • Accounting
  • Cocktail Making
  • Copywriting
  • Marketing
  • Social Media Management
  • Project Management
  • Travel Experience

Certificates

  • Certificate in Marketing
  • Responsible Service of Alcohol (RSA) Certificate
  • Bachelor of Business

Education History

  • University of Louisiana at Lafayette

    • Jun 2009 - Jan 2013
    Bachelor of Arts - Mass Communication: Advertising