• Aaron K
  • Last/current workplace: TSA Telco (VIC)
  • from Tarneit, VIC

Introduction

Hi, my name is Aaron. I am currently studying Bachelor of IT (business systems) part-time. I am seeking an entry level role where I can build upon my skills in an administrative or customer focused bacground with a passion. I have studied bachelor of IT (Business Systems) with outstanding data-entry skills in Microsoft office suites; Excel, Word and PowerPoint and solid knowledge in business principles. As for my relevant work history, I have worked at TSA Telco as a sales-consultant; I established a high standard of customer service in an inbound call center environment and demonstrated the ability to provide exceptional solutions to Telstra customers and had a great track record of meeting individual sales targets and providing excellence in customer service. I have also worked at one of Australia's leading liquor retailer, Liquorland, where I served as a sales-assistant for almost a year. I can offer more than 1 year of retail/customer service experience with outstanding presentation skills (both written and oral) and excellent inter-personal skills. I am immediately available for work and I am adaptable for any work type for this position. I am confident that if successful I will be a standout role player with the right attitude for this honorable job; determined to strive to excel in a customer-focused role by providing quality service and meeting company goals with self-efficacy.

Employment History

  • TSA Telco (VIC)

    • Jul 2012 - Aug 2013
    Self-employed Contractor on behalf of Telstra Responsibilities: o Establishing the Product Knowledge/Product benefits of Telstra o Meeting KPI’s o Using Siebel to access customer information o Providing concrete solutions for customer needs and enquiries o Reporting to the manager o Taking owner-ship of calls o Customer Problem Solving/Customer Service o Data Entry / Data Processing o Achieving Sale targets o Delivering a Sales-Pitch to Customers o Obtaining Customer information in a confidential legal manner
  • logo

    COLES Liquorland - Werribee Plaza

    • Aug 2011 - May 2012
    Position - Sales Assistant Responsibilities: o Managing the store unsupervised o Reporting to the manager o Cash handling o Working as part of a team to meet goals o Problem solving customer enquiries o Operating POS (Point-Of-Sales) system software o Shelf filling and facing o Performing transactions of Two Key Clearance/Cash Purchase o Household duties o Store Opening and Store Closing o Prioritizing and organizing my daily duties in a busy retail

Skills

  • Phone System
  • Python Programming Language
  • Database Management
  • Sales
  • Banking
  • Mens Fashion
  • Diary Management
  • EFTPOS
  • Microsoft Office
  • Cash Register Operation
  • Data Entry
  • Media Outlet Skills
  • SQL
  • General IT Development
  • Stocking and Inventory
  • Stock Control
  • Cleaning
  • Content Creation
  • Web Design
  • Staff Management and Supervising
  • Administrative Assistant
  • Inventory Tracking
  • Shopping Assistance
  • Marketing
  • Social Media Management
  • Customer Service

Certificates

  • Responsible Service of Alcohol (RSA) Certificate

Education History

  • Hoppers Crossing Secondary College

    • Aug 2002 - Jan 2008
    VCE
  • logo

    Swinburne University current

    • From Aug 2010 - Current
    - Diploma of Networking - Completed - Bachelor of IT (Business Systems) - In progress

Personality Type

The Guardians

Extroverted
Introverted
Sensing
iNtuitive
Thinker
Feeler
Judger
Perceiver