Call Centre Customer Service Consultant and Account Executive:
Customer Service. Project Management, Processing/Scheduling Projects, Customer Point of
Contact, Managing Faults & Accounts, Receiving Transferring Calls, Operating Systems, General
enquiries, Processing Applications, Scoping, Scheduling Installations, Team Building, Follow ups
(requests, tracking, checking order status), Information (cable details), Advice on Products and
Services, Authorizing Callers, Activation/Modification/Cancelation of Priority Numbers 13, 1300,
1800 (MAXIM, FLEXCAB, NPAMS, START, AUTOCAT, EMPTOR, INOSS, NOVA), Reporting, Microsoft
Outlook/Excel/Word, Creating Accounts, CTS Survey and KPI’s.