• Gerrard W
  • Last/current workplace: Telstra Business
  • 34 years old from Paddington, NSW

Introduction

With a background in Retail for over 10 years particularly for Bunnings Warehouse, most recently working in Telstra Business Support Call Centre and as a Project Manager. Diploma in Performing Arts, experience in Professional Musical Theatre and Television Commercials and Presenting. Excellent communication skills and a strong understanding of Customer Service.

Employment History

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    Telstra Business

    • Aug 2011 - May 2013
    Call Centre Customer Service Consultant and Account Executive: Customer Service. Project Management, Processing/Scheduling Projects, Customer Point of Contact, Managing Faults & Accounts, Receiving Transferring Calls, Operating Systems, General enquiries, Processing Applications, Scoping, Scheduling Installations, Team Building, Follow ups (requests, tracking, checking order status), Information (cable details), Advice on Products and Services, Authorizing Callers, Activation/Modification/Cancelation of Priority Numbers 13, 1300, 1800 (MAXIM, FLEXCAB, NPAMS, START, AUTOCAT, EMPTOR, INOSS, NOVA), Reporting, Microsoft Outlook/Excel/Word, Creating Accounts, CTS Survey and KPI’s.
  • Princess Cruise Ships

    • Sep 2010 - May 2011
    Cruise Staff/Customer Service/Event Coordinator: organize/host activities and social events. Answering Email Queries. Dancer/Singer: required to rehearse and perform in the Royal Princess Production shows. Eight-month contract.
  • For Dog's Sake

    • Sep 2009 - Jul 2010
    Dog Minding, Obedience Trainer, Flyball Trainer, Agility, General Grooming and Cleaning.
  • Synergy

    • Dec 2008 - Current
    Teacher: specialties are jazz, tap, acrobatics and hip-hop. It was my responsibility to provide professional classes in High Schools and Performing Arts Schools all around Sydney.
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    Bunnings Warehouse

    • Jun 2003 - Current
    Supervisor and Support and Paint Department Team Member: Positions include: Store Trainer in Customer Service Checkouts, Return/Exchanges Counter, Special Orders and Café. Paint Department, Store Trainer for Administration (Reception, Banking and Activities).

Skills

  • Phone System
  • Banking
  • Mens Fashion
  • Voice Acting
  • Kennel Cleaning
  • Diary Management
  • EFTPOS
  • Stage Acting
  • Recruiting and Rostering
  • Presentation Skills
  • Dog Walking
  • Microsoft Office
  • General Grooming
  • Cash Register Operation
  • Feeding and Watering Animals
  • Data Entry
  • Musical Theatre Performance
  • Obedience Training
  • Touch Typing
  • Stocking and Inventory
  • Dog Washing
  • Dog Grooming
  • Stock Control
  • Cleaning
  • Circus and Acrobatics
  • Receptionist
  • File Management
  • Animal Behaviour Correction
  • Street Performance
  • Driver
  • Staff Management and Supervising
  • Sports
  • Accounting
  • Cat Behaviour and Handling
  • Television Performance
  • Shopping Assistance
  • Dancing
  • Customer Service

Certificates

  • Certificate in Retail

Education History

  • ED5 International

    • Jun 2008 - Jan 2010
    Performing Arts
  • Wavell High School

    • Jun 1999 - Jan 2003
    Queensland. Completed Year 12.