• Nicola H
  • Last/current workplace: Holiday Inn Potts Point
  • 36 years old from Dee Why, NSW

Introduction

Hi, My name is Nicola & I am looking for some casual weekend and after hours work. 15 years ospitality experience. I started working in bars & restaurants to a supervisory leel, front office duty manager and I am now a Meetings & Events Manager.

Employment History

  • Holiday Inn Potts Point

    • Jan 2006 - Current
    I started as a full time bar attendant, to bar/restaurant supervisor & banquets supervisor. I then moved to front office where I quickly was appointed to be a Duty Manager. When the opportunity came up for the Conference & Events manager position I took it right away and had great success for 2013, improving revenue & gaining the Employee of the Year award.

Skills

  • Baggage Handling
  • Phone System
  • Waiting Tables
  • Room Service
  • Valet parking
  • Tele-support
  • EFTPOS
  • Point of Sale
  • Guest Relations
  • Cash Register Operation
  • Check In and Check Out
  • Duty Management
  • Coffee Making
  • Touch Typing
  • Stocking and Inventory
  • Wine and Spirit Knowledge (Sommelier)
  • Account Management
  • Banquets
  • General Enquiries
  • Catering Assistant
  • Cleaning
  • Tour Operator
  • Reservations
  • Receptionist
  • Booking Systems
  • Electronic Ordering Systems
  • Driver
  • Mail Duties
  • Bar and Beverage Service
  • Staff Management and Supervising
  • Cash Flow Management
  • Administrative Assistant
  • Cocktail Making
  • Front of House Duties
  • Customer Service
  • Transport management

Certificates

  • Prepare and Serve Coffee Certificate
  • Responsible Service of Alcohol (RSA) Certificate
  • Certificate IV in Hospitality (supervision)
  • First Aid Certificate

Education History

  • logo

    University of Technology Sydney

    • Jan 2002 - Jan 2004
    Bachelor of Science in Biomedical Science