• Ian R
  • 47 years old from Margate, QLD


HI, I'm Ian Russell from Margate, Queensland. I am looking for part time or full time entry level in Tourism. My strengths are working with other people, so having having a position such as check-in at airpot would be advantageous. Since June 2011, I have worked as an Mystery shopper, completing audits on customer service and products of clientele. In the past I have obtained customer service awards for providing superior customer service. I have listed a number of referees who would vouch for my reliability, dedication, honesty, loyalty as well as superior customer service skills and abilities.


  • Phone System
  • Bus Driving
  • Kitchenhand
  • Waiting Tables
  • Presentation Skills
  • Point of Sale
  • Cash Register Operation
  • Travel Agent
  • Stocking and Inventory
  • Stock Control
  • General Enquiries
  • Reservations
  • Knowledge of Roads
  • Booking Systems
  • Driver
  • Mail Duties
  • Bar and Beverage Service
  • Staff Management and Supervising
  • Cash Flow Management
  • Shopping Assistance
  • Travel Experience
  • Customer Service


  • Diploma of Tourism
  • Certificate III in Retail
  • IATA Fares & Ticketing Certificate
  • Responsible Service of Alcohol (RSA) Certificate

Education History

  • Carrick Institute of Education

    • Oct 2011 - Jan 2012
    Diploma of Tourism Live Galileo training Crosscheck Travel Client Management