• Lucy T
  • Last/current workplace: Grin Creative
  • 38 years old from Armadale, VIC

Introduction

Dear Oneshift Jobs, I am a hardworking, motivated and ambitious marketing manager. I have experience in sales, receiption and admin work (as PA at a property development agency). Recently I have been an assistant manager for Seed Clothing store in Hawksburn. This recent step into retail comes after a 7 year career in public relations, print media marketing and broadcast media project management. In previous roles including public relations assistant for Bendigo Bank and Marketing Assistant for The Age I assisted the Head of PR and Head of Marketing, by coordinating and executing all promotional operational projects, training staff in media liaison, published and implemented new initiatives (such as improved company communications style guides) and attended new bank branch roll-outs/ and events for The Age. In these roles I provided support and acted as a key point of contact to the head office team, state branch managers and individual bank branch managers. Recently, Managing a small retail team I thrived on meeting (often beating) store budgets, managing on-floor and reserve stock levels , administering sale and productivity reports, maintaining high standards of visual merchandising, offering strong product knowledge and being ‘on the pulse’ of new trends. I enjoy being a strong support to the manager and state management team and part-time and causal staff leading by example. I hope to be described as a responsible, passionate and supportive manager and co worker. Each day I deliver the highest standard of customer service and make it priority to know the range ‘inside out’ and to put myself ‘into the shoes’ of a time-pressed client, who may require an outfit which is relevant, meets their needs and budget in either Femme and Child product ranges. Daily, I factor in the following tasks: store cleanliness and maintaining VM standards, preparation for sale: is all relevant stock on the floor ready to sell?, allocation of tasks and rostering: is everyone ready and in attendance for work, delivering the highest level of customer service: creating a welcoming environment for clients to visit repeatedly, becoming a trusted adviser on the latest in-store trends, meeting sales budgets and ensuring that everyone is working as a team towards this target, reporting in an acurate/timely manner to head office/ the state manager on daily productivity, being a point-of-contact for any issues that arise during operating hours, Opening and closing the store reliably and efficiently. I have long been an advocate of WISE Prahran, where the team have generously allowed me to navigate new employment avenues. When I heard of this opportunity, I thought it might be an exciting and relevant position to apply for. I am inspired by the conversation with Edward and also a previous desire to work in Human Resources, placing people in employment. Having worked and shifted industries: from media, to sports administration and from PR to retail – I feel I can offer knowledge of some of the requirements (of employers) in these fields. I have a broad understanding of business operation, a warm and efficient telephone manner, ability to process paperwork and learn computer systems, well-developed Excel, PowerPoint and Word skills, strong degree of accuracy and numerical ability (for example cashing up and reporting on monthly progression budgets and coordinating Annual Report figures at Bendigo Bank). Working in retail recently, I have strong financial understanding of budgets, store related KPI’s and managing wages. As a previous PR assistant, I have excellent writing skills, high level of attention to detail, good time management and organization skills, strong interpersonal skills with customers, store staff and suppliers. Through working as a manager, I have adopted a Pro-active approach to problem identification & resolution, a willingness to learn, display initiative, embrace challenges and take on new responsibilities and an ability to focus on continuous process improvement. I would be excited to use my sales, management and business product knowledge as part of a productive and upbeat team. I would be delighted to hear from you. Regards, Lucy ucker

Employment History

  • Grin Creative

    • Mar 2013 - Jun 2013
    Advertising manager: Coordinating and managing sales, relationships and winning contracts for Fernwood Fitness magazine. Focusing on products of relevance to a female demographic ages 25 -45, I sold adverting space, forged new business relationships and promoted advertising within the magazine. Achievements: won new clients - including WebJet Australia.
  • Seed Clothing

    • Feb 2013 - Mar 2013
    Assistant Store Manager at Seed Hawksburn, SALES PROFESSIONAL EXPERIENCE Most Recent: MELBOURNE, Seed Hawksburn, Assistant Manager March 4, 2013 - Current • Managing/ maintaining floor space, stock levels, cleanliness, ‘brand experience’ re-merchandising • weekly visual merchandising (collaboration with The Retail Space company professionals) • Meeting daily, weekly, monthly store budgets, reporting daily productivity, • Delivering exceptional customer service and product knowledgebuilding, asisting clients to make choices and creating a welcoming environment to ensure repeat visits • Using Visual Merchandisnig Style guides to accurately display/ maintain store standards, ensuring a smooth shopping experience for the customer, approptriate disply of product lines and best utilising of store space and resources • Meeting KPIs and reporting daily/ weekly to head office and my direct line manager • A genuine desire to find/offer the best solution to meet clients’ needs • Always suggesting add on sales and closing the sale through following proven sales technique • Promoting the store, and keeping clients excited/ aware of new events/ stock/ opportunities to buy • Being a supportive 2IC who is reliable to manage the store in place of the Manager. • Leading by example and communicating with all staff in a positive, pro-active, professional manner ensuring progress, training and cohesion of the whole team.
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    Nautica Clothing, MYER

    • Jan 2013 - Feb 2013
    MELBOURNE, Myer, Manager Nautica Brand November Manager, concession space, Menswear Full Time 38 hours p/w • Managing/ maintaining floor space, stock levels, cleanliness, ‘brand experience’ re-merchandising • weekly visual merchandising (collaboration with The Retail Space company professionals) • Boosting sales, rapport building, encouraging repeat visits from customers, establishing new business • Meeting KPIs and reporting daily/ weekly to head office and my direct line manager • A genuine desire to find/offer the best solution to meet clients’ needs • Always suggesting add on sales and closing the sale through following proven sales technique • Promoting the store, and keeping clients excited/ aware of new events/ stock/ opportunities to buy
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    Vodafone/ Aegis Melbourne

    • Nov 2012 - Jan 2013
    MELBOURNE, Aegis Global (Vodafone) Telco Business Sales Manager Melbourne CBD for Vodafone Hutchinson Australia May – November 2012 • Business relationship building with owners of small to medium business in Central Melbourne and inner suburbs • Generating leads, new business, following up on contacts and building a pipleline contact list to revisit. • Achieving weekly/monthly targets and reporting to line manager/ Vodafone Business head office in Sydney • Strong product awareness and ability to match services to solve clients current and ongoing communications issues. • Gaining referral and repeat clients through delivering genuine and useful assistance

Skills

  • Acting
  • Primary School English Tutoring
  • Sales
  • Childrens Fashion
  • Sales Reporting
  • Mens Fashion
  • Voice Acting
  • German Tutoring
  • Stage Acting
  • Primary School Teaching
  • High School English Tutoring
  • Recruiting and Rostering
  • Presentation Skills
  • Event Coordinator
  • Cash Register Operation
  • Selling Shoes
  • Budgeting
  • Knowledge of Books
  • Media Outlet Skills
  • Musical Theatre Performance
  • English Tutoring
  • Stocking and Inventory
  • Casual Teaching
  • Stock Control
  • Journalism
  • Content Creation
  • Driver
  • Tutoring
  • Womens Fashion
  • Staff Management and Supervising
  • Production
  • High School Tutoring
  • Hosiery
  • Television Performance
  • Copywriting
  • Shopping Assistance
  • Marketing
  • Dancing
  • Social Media Management
  • Project Management
  • Customer Service

Certificates

  • Certificate in Media
  • Working with Children Check
  • Certificate in Retail
  • Teaching Registration

Education History

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    La Trobe University

    • Jun 2003 - Jan 2004
    Diploma of Educaction
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    La Trobe University

    • Jun 1999 - Jan 2002
    Bachelor of Arts/ Communication