• Tayla L
  • Receptionist, Retail Sales Assistant
  • Last/current workplace: BTM Brokerage
  • 30 years old from Townsville, QLD

Introduction

I am a customer service professional, having worked in both call centres and Office administration. These positions include answering inbound calls, typing, sales, cross selling, Customer service, billing enquiries and much more. I very much enjoyed the customer contact, attending to their wants and needs. I also currently hold a Certificate 3 in Customer Contact. I have well developed organizational, decision making and problem solving skills including excellent phone manner. I have Proficient computer skills including all aspects of Microsoft Office. I am extremely motivated by success and look forward to the challenges this role would bring. I’m looking forward to discussing this position with you in more detail in the near future.

Employment History

  • BTM Brokerage

    • Feb 2012 - Mar 2013
    * All Administration Duties * Communicating with clients via E Mail or phone * Data Entry on a daily bases * Updated files * Customer Service * Market analyses on a weekly turn around covering, Pricing, New Lines, New packaging, Promotional activity * Involvement of tender process * Certificate 4 Frontline Management
  • Rosewall Neighbourhood Centre

    • Mar 2011 - Feb 2012
    * First point of contact * Answering all in bound calls * Making out bound calls * All aspects of computer usage * Maintain and improve customer service
  • AEGIS

    • Oct 2010 - Mar 2011
    * Answering inbound calls * Updating customer details * Processing orders and payments * Product knowledge and up-selling * Maintain quality customer service
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    Salmat

    • Oct 2008 - Oct 2010
    * Answering inbound calls * Updating customer details * Processing orders and payments * Product knowledge and up-selling * Maintain quality customer service

Skills

  • Baggage Handling
  • Phone System
  • Sales
  • Room Service
  • Banking
  • Window Display Design
  • Sales Reporting
  • Valet parking
  • Diary Management
  • Tele-support
  • EFTPOS
  • Shop Assistant
  • Merchandising and visual merchandising
  • Event Coordinator
  • Guest Relations
  • Microsoft Office
  • Cash Register Operation
  • Check In and Check Out
  • Blog Management
  • Budgeting
  • Data Entry
  • Duty Management
  • Touch Typing
  • Stocking and Inventory
  • Stock Control
  • General Enquiries
  • Cleaning
  • Tour Operator
  • Reservations
  • Receptionist
  • Booking Systems
  • File Management
  • Driver
  • Mail Duties
  • Staff Management and Supervising
  • Cash Flow Management
  • Administrative Assistant
  • Accounting
  • Inventory Tracking
  • Copywriting
  • Shopping Assistance
  • Marketing
  • Social Media Management
  • Front of House Duties
  • Housekeeping
  • Store Display Design
  • Customer Service
  • Transport management

Education History

  • AEGIS

    • Jun 2010 - Jan 2011
    Certificate 3 in Customer Contact
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    Gordon TAFE

    • Jun 2005 - Jan 2006
    Certificate 2 in General Education for Adults (Year 10)