• Jessie T
  • Administrative Assistant, Receptionist
  • Last/current workplace: Auscript
  • 33 years old from Coorparoo, QLD

Introduction

Hi. I'm a hard-working and flexible person, with a broad array of interests (including geekery) and skills. I have achieved my VCE and also a combined Bachelor of Arts and Science (University of New England) and a Graduate Diploma in Museum Studies at the University of Queensland. I have undergone several training programmes through my employment with an emphasis on positive problem solving and conflict resolution, and welcome all opportunities to improve my abilities. I am currently employed as an audio transcriber, where I have a word rate of 85+wpm with greater than 99% accuracy. I believe in maintaining a pleasant and polite demeanour under all circumstances, and in providing the customer with the best experience possible. I am friendly, personable and easy to get along with, and have excellent verbal, written and over-the-phone communication skills. I work well both in a team and independently, and have done both numerous times. I have experience with customer service, cleaning, animal care, sales, reception, data entry, archiving, and graphic design, among other things. I have grown up using computers, and so am well versed in Microsoft Word, Excel, Powerpoint, Publisher, Paint, Open Office, Adobe Illustrator and Photoshop, various web browsers, several data management programmes, and both Microsoft and Macintosh, as well as several different cataloguing systems. I have assisted many people to learn and use computers and the Internet, including working with my colleagues to adapt to a complete system upgrade. I am happy to work almost any times, and in any areas. I genuinely believe I would be an asset to your business.

Employment History

  • Auscript

    • Mar 2015 - Current
    Audio transcription of court proceedings
  • Aussie Bill Compare

    • Mar 2013 - May 2013
    Sales Consultant ? Telephone sales. ? Customer advising.
  • Digital Nightclub, Newcastle-Upon-Tyne, England

    • May 2012 - Oct 2012
    Floor Staff ? Customer service. ? Floor clearing. ? Stock maintenance. ? Cleaning.
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    University of New England Dixon Library, Armidale, NSW

    • Feb 2008 - Jul 2011
    Casual Library Assistant ? Preparing antique newspapers for microfilming. ? Assist in archiving. ? Stacking and sorting shelves with care, efficiency and fastidiousness ? Assisting customers to find items. ? Searching the database for items. ? Data entry.
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    University of New England, Armidale, NSW

    • Mar 2007 - Aug 2007
    Volunteer Assistant Marmoset Keeper ? Assisting with marmoset care. ? Food preparation. ? Cleaning
  • Armidale Dumaresq Memorial Library, Armidale, NSW

    • Jan 2007 - Dec 2011
    Casual Library Assistant ? Issuing and returning books with speed, efficiency and friendliness ? Stacking and sorting shelves with care, efficiency and fastidiousness ? Handling inquiries, complaints and unhappy customers with good humour and efficiency over the phone and desk. ? Stamping, labelling and putting stickers on books with good speed and care ? Assisting customers to find items and information. ? Searching the database for items. ? Repairs and replacements ? Assisting the Children’s Librarian with activities for children.
  • Gold Coast City Council Libraries, Gold Coast, Qld

    • Dec 2003 - Dec 2005
    Casual Library Assistant ? Issuing and returning books with speed, efficiency and friendliness ? Stacking and sorting shelves with care, efficiency and fastidiousness ? Handling inquiries, complaints and unhappy customers with good humour and efficiency.
  • Tallangatta Regional Library, Tallangatta, Vic

    • Jan 2003 - Dec 2003
    Casual Library Assistant ? Issuing and returning books quickly, efficiently and friendlily ? Stacking and sorting shelves with care, efficiency and fastidiousness ? Handling inquiries, complaints and unhappy customers with good humour and efficiency over the phone and desk.
  • Dorevich Pathology Laboratory, Albury, NSW

    • Jun 2002 - Jul 2002
    Work Experience ? Assisted in front desk, hematology, microbiology and cancer sections. ? General pathological work.
  • Wodonga Animal Hospital, Wodonga, Vic

    • Jun 2001 - Jul 2001
    Work Experience ? Assisted during surgery, x-rays and grooming. ? Cleaned building, washed dogs and other general work. ? Handled violent, injured and ill animals ? Reception, customer service and filing duties.
  • Babysitting

    • Jan 1999 - Current
    ? Caring for and entertaining children from 6 months to 14 years old.

Skills

  • Phone System
  • Database Management
  • Sales
  • General Office Duties
  • Veterinary Assistance
  • Microsoft Office
  • Cash Register Operation
  • Data Entry
  • Knowledge of Books
  • Touch Typing
  • Stock Control
  • Animal Care
  • Cleaning
  • Receptionist
  • Adobe Illustrator
  • Driver
  • Graphic Design
  • Administrative Assistant
  • Adobe Photoshop

Education History

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    University of New England

    • Jun 2004 - Jan 2008
    Bachelor of Arts and Science History, Ancient History, Ancient Literature, Archaeology, Gender Studies, Zoology, Ecology, Chemistry, Mathematics
  • Tallangatta Secondary College

    • Jun 1998 - Jan 2003
    Year 12 Victorian Certificate of Education
  • University of Queensland current

    Graduate Diploma of Museum Studies