• Michelle w
  • Bartender, Gaming Room Attendant, Retail Sales Assistant, ... more
  • Last/current workplace: Mayfairs homebrew & Tobacconist
  • 47 years old from Townsville and Northern QLD, QLD


I have predominantly worked in the Customer Service Industry where I interact and serve people on a daily basis. I thoroughly enjoy the challenges of communicating with customers and staff as this brings its own rewards of trust and repeat business. I am looking for a position that I can utilise my skills and become a valued member of your award winning team. As you will read in my attached resume, I recently worked for Mayfairs Homebrew & Tobacconist where I was Senior Customer Assistant and my duties consisted off but not limited to: Exceptional customer focuses; ordered and displayed merchandise; served customers in a friendly and timely manner; exceptional product knowledge and MYOB data entry. Within all of my positions held, I followed and implemented safe work practices and adhered to all Workplace Health and Safety procedures including safe manual handling practices; food handling protocols; responsible service of alcohol/gaming and hazard eliminations. I work effectively in a team as well as show initiative when working as an individual to complete tasks in a timely manner. I have the ability to solve problems and able to prioritise by multi-tasking in demanding environments. My computer skillset involves sound MS office and MYOB operations. I have a rapidly ability to acquire new knowledge and skills in a short time frame and am willing to extend my professional development by attending further training/courses to ensure that I keep up to date with changing technologies. I believe with my knowledge and skills that I would make a smooth transition into your organisation and I look forward to a face to face interview so I can fully reveal my broad range of skills and commitment. Thank you for your time and consideration.

Employment History

  • Mayfairs homebrew & Tobacconist

    • Jan 2006 - Current
    Duties: • office duties, ordering stock • Cleaning • Customer service skills • Operating cash register & Eftpos Machine, prepaid mobile credits via eftpos • Invoicing • Milk orders, coke orders, grocery section ordering @ campbells. • Taking phone orders over telephone & sending out stock • MYOB entering stock in computer system • Cigarette orders, Phillip Morris, Bata, Imperial • Out of date returns • Stock fill
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    Red rooster Proserpine/Cannonvale

    • Jan 2004 - Jan 2006
    • Rostering, office duties, ordering stock • Cleaning • Taking orders for customers • Rostering, office duties, stock flow monitoring • Closing and opening of shop
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    Fausts IGA

    • Jan 2004 - Jan 2006
    Duties: • Rostering, office duties, ordering stock • Cleaning • Taking orders for customers • Newsagency ordering, (newspaper returns etc) • Opening & closing of store • Setup of front end • Deli setup • Operating meat cutter • Organising deli display • Fruit & veg fill in work • Stock take work
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    Churchill's IGA

    • Jan 2000 - Jan 2003
    , cash handling • Stock control • Deli experience, cleaning • Customer service skills
  • Belrowes Mini Mart

    • Jan 2000 - Jan 2003
    • Ordering of stock • Rotation of stock • Opens shop & Closing of shop • Set up of newsagency section • Pricing of stock Date:
  • Pallarenda Store

    • Jan 1996 - Jan 1998
    • Stock control, ordering of stock • Customer service skills
  • Manly royal Yacht Club

    • Jan 1995 - Jan 1996
    Functions • kitchen hand • Working with the register
    • Jan 1991 - Jan 1994
    Contact: Rob Wilson, Hargreaves Rd, Manly, Brisbane. Duties: • Draftsperson • Secretarial duties • Applications submitting for council & sign writing
  • franklins Wynnum Central

    • Jan 1988 - Dec 1991
    Duties: • Serving customers • Restocking shelves • Cleaning of windows and general tidying • Helping to set up and design displays • Using a cash register to take payments • Customer service skills


  • Cash Register Operation
  • Bar and Beverage Service
  • Customer Service


  • Certificate II in Retail
  • Responsible Service of Gambling (RSG)
  • Responsible Service of Alcohol (RSA) Certificate
  • Responsible Service of Alcohol (RSA) Certificate
  • Responsible Service of Alcohol (RSA) Certificate
  • Certificate in Retail
  • Workplace Hygiene Procedures Certificate

Education History

  • Business Principles South Brisbane TAFE

    • Ended Jan 1988
    1988 completed Year 10 Junior Certificate 1988 Business Principles South Brisbane TAFE.