Class Financial Systems
Class Financial Systems, Sydney, Australia
Chief Information Officer (CIO)
Class is Australia's market leading software as a service (SAAS) solution for SMSF administration.
• Departmental budget responsibility (several million); operational responsibility for the production
environment; technical leadership; advisory role to the board; and involvement in strategic planning
• Reporting to the CEO; Responsible for the IT Service Management division; 4 direct reports
• Managed Global SaaS Platform: Class's cloud offering supports thousands of users, 70,000+ funds and billions of dollars of Funds Under Management (FUM) across multiple countries.
• Outsourced Data Centre Operations: Migrated an internally operated data centre supporting
thousands of clients, to a cloud-based vendor in anticipation of significant growth, reducing the burden of daily operations, and allowing the ITSM team to focus on adding value to the business without increasing the head count.
• Significantly Automated Key Services: Introduced Configuration Management Tools (SaltStack) which reduced the time to build new environments from weeks to days and which cut the Recovery
Time Objective (RTO) specified in the Disaster Recovery Plan (DRP) from 24 hours to 15 minutes.
• Sharded Main Production Database: Split the main production database from 750+ GB into multiple
databases over the course of several weeks without unscheduled downtime. This reduced the risk of catastrophic failure, removed capacity constraints and improved operational processes (e.g. the backup window decreased from 9 hours to 1 hour).
Red Bull Australia
Red Bull Australia, Sydney, Australia
Technical Services Manager for Asia Pacific, Middle East & Africa
Red Bull is a $4.5 billion dollar company and the world's No. 1 energy drink.
• Managed Significant Regional Growth: expanded the IT footprint from 5 to 23 countries including
challenging locations such as Iran, Kuwait and Nigeria.
• Drastically Reduced Implementation Costs: slashed cost of site deployment from $125K to $35K, which encouraged expansion into new markets and improved financial control and communication within the region.
• IT Strategy and Execution: instrumental in defining and executing the new strategic direction that
improved productivity by expanding services to new markets, reduced implementation costs, and established the APMEA IT Division as a Centre of Innovation.
• Established Shared Services Model: standardised and centralised regional infrastructure, which simplified and hastened deployments, removed duplication, cut operational costs and achieved
economies of scale.
• Lead Cloud Computing Initiative: overcame strong resistance to successfully introduce a regional
development environment with an Infrastructure as a Service (IaaS) partner (Amazon Web
Services), dramatically reducing deployment times and capital expenditure, and more closely
aligning provisioned capacity with actual demand.
Ticketek Australia, Sydney, Australia
National Network Manager for Australia and New Zealand
Australia's leading ticketing partner to the sports and live entertainment industry.
• Established an international MPLS network connecting all sites, venues and ticketing facilities through an outsourced partner (Telstra), thereby reducing complexity and allowing networking staff to be redeployed.
• Transitioned server operations to a third party environment (Hostworks), which increased operational
stability, simplified the subsequent office move and improved capacity planning through clearly
defined variable costs.
Loud Technologies, Sydney, Australia
Founder and Technical Director
A software development company servicing Blue Chip clients in various industries.
• Developed AAP's editorial software system, providing content to the SMH and NineMSN.
• Created Macquarie Banks' Loan Application System, handling tens of millions of dollars in loans.