True Insurance Parramatta
Outbound and Inbound Sales Agent, True Insurance Parramatta, NSW 2014- Current
Key Responsibilities included:
! Outbound Energy Sales- Cold calling to qualify and sell to potential
customers. Using my sales skills and dealing with objections to meet and/ or exceed my daily, weekly and monthly KPI's and Sales Targets.
Converting Warm Leads into Sales. Building rapport and making call back
appointments and following up on potential customers.
Inbound Energy Sales- Dealing with customer enquires and using sales
skills to convert enquires into sales.
Reporting- Using Excel to track my Sales statistics and Fellow Agents
statistics from daily End of Day Reports.
Team Leading- Training and supporting fellow agents. Using experience as well as knowledge of the product and clients to help Colleagues with objection handling, selling techniques and closing techniques. Aiding with
script writing. Giving feedback, support and motivation for the team to achieve daily, weekly and monthly KPI's and Sales Targets. Running daily
I started this role motivated to succeed, and was able to meet my daily sales
target by my second day of dialling. With brief product training, I learnt the skills I
needed to achieve from those around me and took it upon myself to go the extra
mile. I did this through research and online training outside of work in order to increase my knowledge and skills in sales. By the end of my second week in this
position, I achieved the daily sales record and held this record for five months. I
moved into a team leading role in my fourth week, where I began instructing and training new agents on selling techniques and product knowledge. My confidence in my abilities grew and I began running the Morning Team Meetings,
communicating the daily targets, relaying messages from management, and providing motivation for the team to succeed, creating a positive environment within the call centre. In this role my selling skills and interpersonal skills have
progressed extensively, and I am always striving to to go beyond my Personal
best and continue to meet and exceed the company's targets.
I am looking to further my skills to Progress and create a Rewarding Career within the Sales and Marketing industry.
! from the desk of