• Heidi L
  • Customer Service Officer, Retail Sales Assistant, Sales Assistant
  • Last/current workplace: ESSENTIALLY WOMEN
  • 51 years old from Berwick, VIC

Introduction

I would like to apply for the position advertised. My profile is that of a caring lovely nature with a face that kind but driven to achieve in the sales environment. I can appeal to most ages having an understanding of peoples needs especially in the Makeup area Skin Area and Sales. My Sales has a proven record of achieving but putting the customer first at all costs. You will not be disappointed in my abilities and I look forward to the opportunity of meeting yourself in person. Thank you Heidi ockhart

Employment History

  • ESSENTIALLY WOMEN

    • May 2012 - Current
    May 2012 - Current ESSENTIALLY WOMEN Croydon, VIC Assistant Store Manager Duties: Lead team with the aim to continuously strive to meet store objectives Motivate team members to achieve set goals and promote individual accountability Effectively supervise staff on a daily basis to ensure store policies and procedures are adhered to Effective troubleshooting and solve any operational or staffing problems; order stock; coordinate stock takes Implement procedures to increase standards and improve stock presentations Determine the layout of merchandise so stock is presented as attractively as possible Implement various promotional campaigns such as, Christmas and Easter Sales Change/rotate window displays/interior displays & signage to reflect inventory or promotional campaigns changes Prepare performance reports and calculate statistics for management Manage all budgets and targets, customer orders, ensure monthly figures exceed expectations Coordinate inventory and replenishment on a regular basis to prevent wastage/shrinkage Analyse sales statistics, review operational reports to project and forecast sales and determine profitability Manage recruitment, training and staff development, to achieve efficient delivery of services and profitable results ! ! ! ! ! ! ! !
  • WILGA BOUTIQUE

    • Jan 2010 - Dec 2010
    2010 WILGA BOUTIQUE Olinda/Kallista/Croydon, VIC Sales Assistant Duties: Advised customers on the selection of goods available, encouraging them to buy and to return to buy in the future Determined the layout of fittings and merchandise so that stock was presented as attractively as possible Adjusted sales techniques to better target the needs and interests of specific clients Developed client relationships by maintaining high customer focus to guarantee on-going business opportunities Answered customers' questions about goods and advised on merchandise selection Restocked shelves and tables with new merchandise; received, opened and unpacked sales floor stock Cleaned display cases and shelves; participated in stocktaking; priced, stacked and displayed items for sale Answered phone enquiries, resolved customer issues, refunds and returns Updates and maintained thorough product knowledge, assisted clients to choose products to suit their needs Operated cash registers, packaged goods for customers and accepted payments
    • Jan 2009 - Dec 2009
    2009 SANTAI Olinda, VIC Sales Assistant Duties: Developed client relationships by maintaining high customer focus to guarantee on-going business opportunities Advised customers on the selection of goods available, encouraging them to buy and to return to buy in the future Determined the layout of fittings and merchandise so that stock was presented as attractively as possible Adjusted sales techniques to better target the needs and interests of specific clients Answered customers' questions about goods and advises on merchandise selection Operated cash registers, packaged goods for customers and accepted payments Restocked shelves and tables with new merchandise; received, opened, unpacked and issued sales floor stock Implemented various promotional campaigns such as, Christmas, Easter and Mother's Day Changed or rotated window displays, interior display areas and signage to reflect changes in inventory or promotional campaigns Cleaned display cases and shelves; participated in stocktaking Answered phone enquiries, resolved customer issues, refunds and returns Priced, stacked and displayed items for sale and kept the store tidy and attractive
  • KNOX PRIVATE HOSPITAL

    • Jun 2007 - Feb 2008
    June 2007 February 2008 KNOX PRIVATE HOSPITAL Wantirna, VIC Duties: Bookings of Theatre Sessions Manage Front Reception Admitting and Discharging Patients Professional Switchboard Control Centre Computer system Compass Liaising with Health Funds Supervision of front desk Working on own during late shifts. Franking of Outgoing Mail Liaising with Surgeons and Doctors to organise there schedule for theatre Reception Support staff with Accounts Department Dealing with Difficult Patients and Enquiries Meeting and Greeting Patients Processing Patients Accounts for Theatre Filling out forms for and assisting the Patients in Accident and Emergency for Consent.
    • Jan 2000 - Jan 2013
    THE GROUNDSMAN VIC Director / Secretary Duties: Managed Accounts Payable and Receivable and monthly reconciliations Classified, recorded and summarised numerical and financial data to compile and keep financial records Processed Payroll, Superannuation, WorkCover, insurance and OHS Requirements Debited, credited and totalled accounts on computer spreadsheets and databases Complied with federal, state and company policies, procedures and regulations Phoned debtors to collect amounts due or arrange for payments to be made Compiled statistical, financial & accounting reports and tables pertaining to such matters as cash receipts, expenditures, profit and loss and accounts payable and receivable Provided administrative support and reconciled any discrepancies found in records Prepared end of year financial statements, prepared and lodged income Tax & BAS Statements Develop and implement new policies / procedures to achieve better customer service and optimum results Previous Experience in Hospital and Specialists ! DR JAMES GRIFFITHS HAEMATOLOGY AND ONCOLOGY ! I have worked for Mr James Griffiths at front Reception. Patients Care and organising theatre Lists Liaising with Customers Patient enquiries Booking Consultations Organising of Equipment used in Rooms set up of Rooms Sterilising of Equipment Patient services Billing and Medicare health fund Receipting Filling and Photocopying General Clerical Duties ! !

Skills

  • Sales
  • EFTPOS
  • Shop Assistant
  • Retail Management
  • Merchandising and visual merchandising
  • Sales Assistant
  • Cash Register Operation
  • Customer Service