• Leah A
  • Administrative Assistant
  • Last/current workplace: HARBOUR GLASS
  • 37 years old from Birtinya, QLD

Introduction

I am a highly motivated individual with a strong ability to lead and support others in a team to ensure delivery of products and services in an environment conducive to high individual performance. I have the ability to work unsupervised, am quick to learn, with a good memory for instructions and through working with such companies as Harbour Glass and the prestigious Riviera Group, have strong communication skills. My working experience has afforded me the opportunity to meet a diverse range of clients. Given the acclaimed nature of Holden and The Riviera Group’s reputation nationally and internationally, it is important that a recognised world-class product is supported by a team that is enthusiastic, innovative, consistent in their high-class service delivery and is committed to being the best. I have great confidence in the skills that I have and consider myself an excellent communicator. I develop a sense of pride and responsibility in the task at hand. I like being part of a team that promotes positive and task oriented performance and always strive for excellence in my professional and personal endeavours. I am an experienced organiser, with good decision-making skills, extremely trustworthy and hardworking. My aim is to approach every job professionally and to apply my skills and knowledge to complete jobs effectively and promptly. If I were successful in gaining this position, it would enable me to learn new skills while developing professionally. I have recently relocated to the Sunshine Coast and am available for an immediate start. Should you require further information or clarification on the application I have submitted, please do not hesitate to contact my nominated referees (details occur in my curriculum vitae). I look forward to your reply and the opportunity to expand on the details of this application in an interview.

Employment History

  • HARBOUR GLASS

    • Dec 2012 - Jan 2015
    Production Manager December 2012 - January 2015 HARBOUR GLASS Duties: • Manage all forms of sale enquiries with impeccable customer service; offering accurate and extensive product information • Use excellent time management and organisation skills to arrange daily schedules (on an hourly basis) of all members of staff • Pay close attention to detail when taking orders, prepare factory worksheet diagrams and work closely and effectively with factory foreman to ensure production is swift and accurate • Read residential plans (to scale) to accurately quote on products as required • Management of databases • Manage all staffs personal files ensuring privacy and confidentiality • Keep clients up to date whilst production is in progress, keeping in mind the importance of construction timelines to arrange suitable access and installation • Accounts Payable and Receivable - reconciling accounts • Answering phones and being the first point of contact for all walk-in enquiries • Daily banking and mail as required • Manage website and social media • Presentation of showrooms, samples, office area, kitchen and female bathroom • Filing, recording and keeping stationary and supplies for the factory and office replenished • Obtaining quotes from numerous suppliers ensuring the company is always getting the best price • Ordering factory supplies (e.g. blocks of glass, tools, merchandise, etc.) and coordinating delivery (e.g. arranging cranes for delivery of large amounts of glass) • To support and assist the Operations Manager as required
  • MILK & HONEY WELLNESS

    • Mar 2012 - Nov 2012
    Shop Manager / Customer Service March 2012 - November 2012 MILK & HONEY WELLNESS Duties: • Marketing/Advertising including liaising with newspapers, social media and creating marketing material • Monitor stock, liaise with suppliers and order as necessary • Manage calendar - making appointments • Manage reception • Banking - including balancing books • Handle retail sales • Assist beauty therapists as required
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    SURFERS CITY HOLDEN / SAAB / HUMMER

    • Jan 2008 - Jul 2008
    Executive Assistant to Dealer Principal / January 2008 - July 2008 Office Manager (Temporary Position) SURFERS CITY HOLDEN / SAAB / HUMMER Duties: • Use the Microsoft office suite (Excel, Word, PowerPoint) and key dealership programs - PACE • Undertake typing, letter preparation, basic spreadsheets and PowerPoint presentations • Prepare banking requirements and deposit if required • Attend to dealership filing (personal files as well as corporate files) • Coordinate fortnightly payroll paperwork for payroll preparation • Prepare letters of appointment, confirm salaries and contract of employment terms and conditions • Arrange travel arrangements and confirm bookings for the dealer principal, management team and staff (bus, plane, train, taxi). Research cheap flights on the net (Virgin, Jetstar, Qantas, Webjet) utilising frequent flyer points if available, distribute accurate documentation to staff who are travelling and ensure they are aware of their travel arrangem ents • Co-ordinate weekly / monthly marketing activities • Manage advertising including confirming price with local newspapers, booking space, placing ad and reconciling invoice when received • Reconcile company credit card statements • Deal with internal and external customer relations (face to face or over the phone), be the first point of contact for customers and screen issues as required • Plan, manage and coordinate special events/functions • Manage and maintain an accurate database • Apply commercial judgement to purchasing decisions for consumables etc • Act as a sounding board for operational decisions for the dealer principal & members of the management team - this may involve reviewing current reporting structures, looking at ways to streamline area, improve busi ness efficiency and overall running of department • Manage dealer principal diary, ensure dealer principal is aware of meetings required and has necessary meeting pack / information to take to meeting • Prioritise tasks as set by dealer principal, develop system for ensuring all tasks are known and completed by set date • Collect and collate material for press, e-based & radio adverts • Take minutes at management meetings / departmental meetings, type minutes and distribute (accuracy and attention to detail is paramount)
  • ELLSWORTH MARINE, INC

    • Jun 2007 - Nov 2007
    Executive Manager Operations / Office Manager June 2007 - November 2007 ELLSWORTH MARINE, INC RIVIERA DISTRIBUTOR (San Diego, California) Duties: • Manage, implement and conduct day-to-day tasks to keep West Coast Riviera Distributor operating to a maximum. • Screening telephone calls, enquiries and requests, and handling them when appropriate. • Accounts Payable and Receivable. • Payroll transactions (including managing deductions - health and otherwise) • Credit Card reconciliation and payment. • Sales tax pre-payments. • Providing direct assistance to President, Vice President of Sales and Service Manager. • Management of monthly advertising programs. • Ordering/maintaining office supplies. • Arranging travel and accommodation. • Welcoming and looking after visitors. • Organisation & management of company events and functions. • Manage company calendar & scheduling meetings. • Boat Show preparation, coordination and management. • Customs clearance for boat importation from Australia. • Producing documents, briefing papers, reports and presentations.
  • THE RIVIERA GROUP

    • Jun 2001 - Jun 2007
    Dealer Network Manager - Australasia / November 2006 - June 2007 Executive Assistant to Managing Director Retail THE RIVIERA GROUP Duties: • Provide autonomy and authority to staff to implement and manage departmental functions. • Assist Managing Director in the responsibility of company's growth of it s retail division. This operation consists of 61 dealerships throughout Australia, New Zealand, Europe, Asia and America. • Establish positive employee relations and bring together teams to troubleshoot. • Manage cost-effectiveness of department and division through establishing long-term relationships with service providers and dealers. • Close relationship with board of company in order to develop retail division and increase sales. • Document and implement dealer performance, training and accountability programs and execute worldwide. • Produce documents, briefing papers, reports and presentations for Board Meetings. • Oversee publication and distribution of Board Reports. • Liaise with clients, suppliers and other managerial staff. • Devising and maintaining office systems to deal efficiently with paper flow. • Travel nationally and abroad to provide training and assistance on products, services, systems, and procedures. • Accumulate and analyse data from worldwide Dealer Network. • Manage distribution of all marketing/merchandise requests. • Arrange, coordinate and assist in Boat Shows (including travel to associated show). • Manage dealer meetings and events. • Research, create, update and distribute current dealer information packs by a deadline.
  • AUSTAR

    • Aug 2000 - May 2001
    Administration Assistant August 2000 - May 2001 AUSTAR Duties: • Support PA to National Commercial Sales Manager and National Commercial Sales Manager directly by performing secretarial, administrative, or research tasks requiring a sound understanding or organisation policy and structure. • Liaise with Sales Representatives (Nation Wide) and accommodate all requests. • Open mail, exercising judgment concerning priority. • Organising couriers for important document transfers • General administrative and secretarial duties such as faxing, filing, photocopying and answering phones • Database management and telemarketing • Creating and collating promotional items

Skills

  • Sales
  • General Office Duties
  • Microsoft Office
  • Data Entry
  • Account Management
  • Accounts Payable and Receivable
  • Receptionist
  • Administrative Assistant
  • Accounting
  • MYOB
  • Training and Assessing

Certificates

  • White Card / OHS