• Talha G
  • Administrative Assistant, Customer Service Officer, Training and Compliance Officer, ... more
  • Last/current workplace: Super Partners
  • 35 years old from Lakemba, NSW

Introduction

I am interested in mobile patrolling. I have a sound driving record, excellent communication skills, and also ample experience excelling in customer service.

Employment History

  • Super Partners

    • Jan 2014 - Jul 2014
    • Australian Super (Super Partners) - Senior Administrator (Ecommerce) - Jan 2014 to July 2014. ? Duties: Allocate work to a team of over 16 people. Assist and supervise. Cut reports. ? Achievements: * Increased team performance via training - 5 hours more work done weekly. * Created process efficiencies which saved department 20 hours per week. ? Reason for leaving: I wanted to pursue other goals and broaden my skill set.
  • UBank (NAB)

    • Jul 2008 - Jul 2012
    • UBank (NAB) - Operations Fulfilment/Support Specialist - Jul 2008 to Jul 2012 ? Duties: Creating training material (MS PowerPoint and MS Word) and induction courses for new recruits. Facilitating training, quality coordinating, providing feedback, and supervising team service levels. Be SME for Self-Managed Super Funds, Legacy accounts and Transitions Process. Being department Change Champion. Processing and verifying large amounts of customer information accurately. Calling customers. ? Achievements: * Studied bank policy to become SME for all Super Funds, and legacy HIOSAs/ TDs. * Designed training program for department (materials and induction course). * Delivered timely and effective training to small and medium sized groups. * Highly efficient data entry with 99.9% accuracy over four year tenure. * Ambassador for business - liaise: external parties and senior management. * Managed data migration project for over two years with processing team. * Concurrently led the social committee as chairman for over two years. ? Reason for leaving: Role changes involved inbound call centre. I found this to be a good time to leave the organisation as I wanted to utilise and broaden my skill set and knowledge in my role. I preferred to be available while I looked for the suitable position.
  • MLC (NAB) - Cheque Accounts Administration

    • Jun 2008 - Jul 2008
    • MLC (NAB) - Cheque Accounts Administration - Jun 2008 to Jul 2008 ? Duties: processing large amounts of incoming cheques - mailroom and reconciliation. ? Achievements: 100% accuracy with high productivity. ? Reason for leaving: End of contract.
  • logo

    CBA Credit Cards

    • Apr 2008 - Jun 2008
    • Teletech (CBA Credit Cards) - Customer Service Representation - Apr 2008 to Jun 2008 ? Duties: assisting customers with all credit card related inbound inquiries. High up-sell. ? Reason for leaving: End of contract and career progression.
  • logo

    Telstra ADSL

    • Feb 2007 - Apr 2008
    • Teletech (Telstra ADSL) - Customer Service Associate - Feb 2007 to Apr 2008 ? Duties: assisting customers with technical inbound enquiries regarding internet services. ? Reason for leaving: Promotion to CBA sector of Teletech business. • Various Retail Outlets - Sep 2004 to Feb 2007 ? Duties: stock checking, customer servicing, and managing cash register.

Skills

  • Banking
  • General Office Duties
  • Inbound Call Centre
  • Security Guards
  • Crowd Control Management
  • Microsoft Office
  • Data Entry
  • Marketing
  • Communication Skills
  • Training and Assessing
  • Customer Service

Certificates

  • Bachelor of Commerce
  • Security Officer (Crowd Controller) Certificate
  • 1AC Security Licence Course
  • First Aid Certificate
  • Certificate II in Security Operations

Education History

  • MCQ University

    • Ended Jan 2011
    • 2011 - Masters Degree Commerce in Business (Majors: Marketing and Law) - MCQ University. ? Special Achievements: Graduated with distinction average; was casual guest lecturer.
  • MCQ University

    • Ended Jan 2008
    • 2008 - Bachelors Degree Business Admin (Majors: Finance and Accounting) - MCQ University.