Administration or operational area. Forty years experience in customer service, people skills and dispute resolution. Looking for any role that gives me daily interaction with stakeholders.
Masonic Care WA
Jan 2005 - Jul 2014
Retirement Village Manager from 2005 to 2010 where I looked after individual site and all operational and resident matters.
Operations Manager from 2010 to 2013 with responsibility for all villages across metropolitan and regional WA. Included quality systems, budgets, staff, accreditation and compliance, complaints and disputes.
Liaison Manager from 2013 to 2014 with responsibility for relationships with all stakeholders and residents, quality systems, complaints and special projects. Also liaison point between Masonic Lodges and Masonic Care WA.
Westpac Banking Corporation
Jan 1974 - Jul 1996
Joined former Commercial; Bank of Australia in 1974 and progressed through mergers to become Westpac. Also transferred to finance company AGC and became Collections Manager and later Accounts Manager during real estate crash of 1980's.
Seconded back to Westpac in 1980's as Account Manager to work out delinquent property portfolio worth about $100M.