• Alicia H
  • Customer Service Officer, Cleaner
  • Last/current workplace: Contract - Casual
  • 43 years old from Daw Park, SA

Introduction

I am looking for an Office and Customer Service, Administration or Accounts position as I have worked in similar roles in the past and I love working with people. I have done studies in Business Administration, Accounting, Autralian Income Tax 2014. I have worked serving customers in places such as Cafe Shopps, Bakery, Restautants, Christmas Shopp in a Shopping Centre. In addition I have done housekeeping for motels and house cleaning. I am currently working for the Buffalo Motel in Glenelg as a houskeeper, Through all these jobs I have developed my communication skills and learned to interact with people from all ages and different backgroungs. I am a very friendly and hardworking person with strong determination, forward thinking and high work ethics. I am organised and manage my time with excellence. I speak Spanish as a first language which could be applied as a skill especially in the hospitality industry. I am proficient with Microsoft Office , MYOB and with the computer applications in general. I have a high speed in data entry and I have a good eye for detail. I would be very pleased of becoming a member of your team.

Employment History

  • Contract - Casual

    • Jun 2004 - Feb 2005
    Jun 2004 -Feb 2005 Customer Service Officer - Data Processor (Contract - Casual) HIC - Medicare Processing Department - Eastwood SA • Analysing, validating and processing customer claims • Processing surgeries and hospital accounts • Processing Safety Net registrations • Writing letters to customers and doctors • Updating customer information • Manual data entry of accounts from surgeries and hospitals • General office duties
  • Tea Tree Gully Council - Finance Department

    • Apr 2004 - May 2004
    Apr - May 2004 Clerk (Work Experience) Tea Tree Gully Council - Finance Department - Modbury SA • Assisting with processing and reconciliation of accounts • Assisting with budget cost allocation • Excel data entry
  • Voluntary Work

    • Feb 2003 - Jul 2003
    Feb - Jul 2003 Accounts/Office Assistant (Voluntary Work) National Railway Museum - Port Adelaide SA • Processing and reconciliation of accounts using MYOB • Bank reconciliations • Petty cash • Manual cash receipts and payments journals • Assisting with general office duties
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    The Australian Red Cross - Finance Department

    • May 2000 - Jun 2000
    May - Jun 2000 Clerk (Work Experience) The Australian Red Cross - Finance Department - North Adelaide SA • Accounts data entry • Cheques preparation • Assisting with mail distribution within the premises • Occasional reception practice
  • "Tapicentro" Furniture Shop

    • Oct 1996 - Dec 1998
    Oct 1996 - Dec 1998 Accounts Clerk and Office Administration "Tapicentro" Furniture Shop (Quito - Ecuador) • Bookkeeping and reconciliation of accounts receivable and payable • Bank reconciliations • Stock card recording and control • Customer service and telephone enquiries • Writing business letters and reports
  • National College of Lawyers

    • Apr 1996 - Jul 1996
    Apr 1996- Jul 1996 Accounts Clerk National College of Lawyers (Quito - Ecuador) • Daily bookkeeping and cheques preparation • Reconciliation of accounts receivable and payable • Payroll and Bank reconciliations
  • National Bank for Public Works

    • Feb 1994 - Jul 1994
    Feb - July 1994 Office Assistant/Bookkeeper (Work Experience Compulsory with Year 12th) National Bank for Public Works (Quito - Ecuador) • Assisting with bookkeeping and accounts reconciliation • Assisting with customer telephone enquiries • Assisting with general office duties

Skills

  • Sales
  • Data Entry
  • Housekeeping
  • Communication Skills
  • Customer Service

Education History

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    University of South Australia

    • Jul 2007 - Nov 2013
    Jul 2007 - Nov 2013 Bachelor of Commerce (part time) University of South Australia - Adelaide SA
  • Adelaide Institute of TAFE

    • Feb 2002 - Jul 2003
    Feb 2002 - Jul 2003 Advanced Diploma in Accounting Adelaide Institute of TAFE From a total of 27 graded subjects, 21 subjects with Distinction and Credit
  • Adelaide Institute of TAFE

    • Feb 2001 - Dec 2001
    Feb 2001 - Dec 2001 Certificate IV in Financial Services Adelaide Institute of TAFE
  • Adelaide Institute of TAFE

    • Feb 2000 - Jul 2000
    Feb - Jul 2000 Certificate III in Advanced English Language Adelaide Institute of TAFE
  • "Universidad Central del Ecuador" University

    • Oct 1994 - Feb 1999
    Oct 1994 - Feb 1999 Accounting and Auditing Degree "Universidad Central del Ecuador" University Quito - Ecuador (3 years completed of a 5 year degree) Global Average Mark of: 24/30 (80%) from 23 approved subjects Alicia idalgo 1
  • National School for Girls

    • Oct 1991 - Aug 1994
    Oct 1991 - Aug 1994 Certificate in Accountancy and Business Administration National School for Girls "Hipatia Cárdenas de Bustamante" Quito - Ecuador Global Mark of: 19/20 (95%)