• Lois L
  • Call Center Staff - Inbound
  • Last/current workplace: Australian Federation of Employers and Industries
  • 55 years old from Crows Nest, NSW


Lois a Hood Unit 4, 13 Ernest Street Crows Nest NSW 2065 Mobile: Position: In Bound Customer Service Representative To whom it may concern I feel the time has come to face a new and fresh challenge whilst implementing my developed administration, customer service and all round office and accuracy skills. I have the ability to take direction and value learning, I enjoy working in a team environment or independently where and if necessary. Given the opportunity my contribution would come in the form of enthusiasm, flexibility coupled with a proven stable work history. I look forward to having the opportunity to meet with you and discuss this varied role. Yours sincerely Lois a Hood

Employment History

  • Australian Federation of Employers and Industries

    • Sep 2007 - Dec 2014
    Australian Federation of Employers and Industries (AFEI) September 2007 to December 2014 Administration / Customer Service Coordinator, • Member Service, enquiries, support, issues • Administration duties and support • Adding new members to membership system and website • Processing high volume of documentation • Running monthly reports • Database management • Subscription invoicing yearly and pro rates • Monitoring payments due, addressing and resolving • Organizing award determinations • Organizing on site work shops, committee meetings and business briefings • Compiling and Distribution of training information and related material to students
  • Royal Prince Alfred Hospital

    • Oct 2005 - Jul 2007
    Royal Prince Alfred Hospital October 2005 to July 2007 Administration / Office Assistant, • Preparation of documentation for submission to the clinical trials medical board and committee members • Administration support to head of department • Assisted with coordinating board and committee meetings • Database management • Designed and implemented a new records filing system • Highly confidential environment (required police check) Work History Continued:
  • News Limited (Contractual)

    • Jan 2002 - Jul 2005
    News Limited (Contractual) January 2002 to July 2005 Assistant Project Developer, • Assistant to the project developer and computer programmers • Processing mail order systems associated with the Australian wine offer • Processing of all payments received • Operation and updating of the computer system data • Database management • Responsible for in coming and out going correspondence • Assisted with staff and client queries and problem solving


  • Communication Skills
  • Other