• Paula Africa D
  • Hospitality Manager, Event Manager, Barista
  • Last/current workplace: St. Regis Mardavall Mallorca Resort
  • 31 years old from Richmond, VIC

Introduction

Greetings, I hope you will take a moment to read the resume I´ve attached to this note, as I´m certain that you´ll find in it the skills and strengths you are seeking as part of your high quality staff. As you´ll see, I have a wide range of experience in the hospitality industry, being able to correlate my absorbed skills in this fast-paced environment as part of one of the most respected universities and several hospitality properties around the world. Becoming now a student of the William Angliss Institute for my Events Certificate program, I am looking for a part time job. I´ve therefore attached my resume for you to read, as hospitality professional I have worked at a bar (as a barman), waitress in bars, restaurants, events and coffee shops since the age of seventeen. While looking at my resume you will find as a great advantage I acclimate to new corporate culture following the structure and procedures given in different departments, and in the past I have always optimized my own time management skills while coordinating quality of service with major guest inquiries and workload. I look forward on becoming part of your staff the weekends (from Friday to Sunday) or evenings depending on the occasion as I do have class from Monday to Thursday and normally finish in the afternoon and as Coffee making, I come from the culture of the wine and coffee, as you may know the Spanish culture are well known on having their coffee at any time, specially right after “the siesta”. Thank you for taking the time to review my resume. I look forward to talking with you. Sincerely, Paula Darder

Employment History

  • St. Regis Mardavall Mallorca Resort

    • Jul 2014 - Oct 2014
    July 2014- October 2014 St. Regis Mardavall Mallorca Resort Guest Service Agent • Helping clients efficiently, in a courteous and professional manner, anticipating guests needs and maintaining a high level of service at all times. • Take personal responsibility for requests or needs of guests, follow up with relevant departments to ensure requests or needs have been actuated and handling guest inquiries.
  • Hospes Maricel & Spa

    • Mar 2014 - May 2014
    March 2014 - May 2014 Hospes Maricel & Spa Receptionist
  • Rosewood Hotels and Resorts

    • Jul 2012 - Jan 2014
    July 2012 - January 2014 Rosewood Hotels and Resorts, Rosewood Mayakoba, Cancun, Mexico. Management Trainee • Exposure and guidance departments: Kitchen, Stewarding, Room Service, Restaurant and Bar • Final personal project successfully completed practice: Incorporating the 5s in the Spa.
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    Marriott Vacation Club International

    • May 2009 - Aug 2010
    Marriott Vacation Club International, Son Antem Mallorca, Spain. May 2009 - August 2010 Human Resource Management Administrative
  • Hotel Ibis Messe Airport, Accor

    • Jun 2008 - May 2009
    June 2008 - May 2009 Hotel Ibis Messe Airport, Accor. Zürich. Waitress and Receptionist Front Office. • Take beverage orders from servers or directly from guests. • Cocktails and knowledge of different drinks. • Order bar supplies • Maintain record and control of bar stock and arrange supplies. • Opening and closing the bar. • Experience in restaurant: breakfast, lunch and dinner as a waitress.

Skills

  • Kitchenhand
  • Waiting Tables
  • Diary Management
  • Guest Relations
  • Cash Register Operation
  • Event Work
  • Coffee Making
  • Cook
  • Cleaning
  • Barista
  • Booking Systems
  • Event Management
  • Food and Beverage Serving
  • Food Handling and Preparation
  • Bar and Beverage Service
  • Staff Management and Supervising
  • Front of House Duties
  • Customer Service

Certificates

  • Diploma of Events
  • Certificate in Hospitality

Education History

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    William Angliss Institute current

    • From Feb 2015 - Current
    February 2015- Present William Angliss Institute - Melbourne Certificate of Events
  • Les Roches Hotel Management School

    • Jul 2011 - May 2012
    July 2011 - May 2012 Les Roches Hotel Management School- Switzerland Graduated with Honors and Merit for the thesis in BBA with Hotel Design and Project Management.