I am an outcomes driven Contact Centre Manager with more than six years of experience leading teams and managing operations within the Insurance sector. I do this by:
? Managing all aspects of a Contact Centre that include Team Leadership, Operational Management and Strategic Planning.
? Setting clear accountabilities and expectations, whilst supporting employees to work independently to achieve results.
? Ensuring personal follow through to all commitments I make in a positive and proactive manner.
? Employing an impartial, data driven approach to support logical decision making.
Leveraging my core values of honesty, integrity, and transparency, I am driven to provide my team with the tools that allow them to perform at their very best. With longstanding visibility in the industry, I have worked with some of the industry’s most recognisable brands that include iSelect and Aviva.
I am currently the Contact Centre Manager with TUH. TUH is a proud, not for profit QLD based health fund with a core purpose to care for our members and work to improve the quality of their lives. After 40 years of being the health fund for Queensland teachers and their families, TUH has expanded its membership eligibility to all union members. TUH benefits and services include a Health Care Centre, Member Services Online, Smart Phone Claiming App and Benefits for Travellers. We offer a range of Hospital and General Covers to singles and families.
My specialties include:
? Contact Centre Management
? Team Leadership
? Technology Integration
? Continuous Improvement
? Process Mapping
? Strategic Goal Setting
? Performance Reporting
Complimenting my employment achievements are my academic outcomes, I have completed a Bachelor of Business from the University of Queensland.