• Louice P
  • Customer Service Officer, Data Analyst
  • Last/current workplace: Kingsbury Pharmacy
  • 34 years old from Melbourne, VIC

Introduction

I am a highly committed, tenacious and resilient self-starter who is able to quickly understand a client's needs and to then be able to organise a company’s resources to satisfy their requirements. On a personal level I am open to any situation that is challenging and which tests my abilities. With my work colleagues I have a reputation as being a fast learner, who is dependable, organized, and computer savvy. I would like to say that I would very much like to bring my knowledge and experience to work for your company, am keen to schedule an interview with you so that we can discuss my application in greater detail.

Employment History

  • Kingsbury Pharmacy

    • Sep 2014 - Current
    Kingsbury Pharmacy, (Pharmacy Assistant) (Sept, 2014 - Present) The current job includes customer service, promoting the front of shop sales and maintains the stock. The role also involves interaction with the sales representatives for the best deals with the companies. Reaching the monthly targets through face to face sales is a challenging role in the work place.
  • Fusion soft Services, Inc

    • Jul 2013 - May 2014
    Fusion soft Services, Inc (Customer Support) (Jul, 2013 - May, 2014) Responsibilities: Provided support to the sales team, ensuring all sales and service objectives were met. Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products. Worked with new customers in the development of new accounts and the implementation of new systems. Assisted in the development of new policies and procedures. Assisted in the training of new customer service representatives and associates. Performed market research surveys on customer needs and requirements. Prepared weekly sales reports for the sales team and sales management. Generated repeat business through successful client follow-up. Managed a team of eight staff developing technical solutions for our clients.
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    Lloyds Banking Group

    • Feb 2013 - Jun 2013
    Lloyds Banking Group, UK (Customer Services) (Feb, 2013 - Jun, 2013) Louice worked in a Mortgage Processing and Completions team and held various roles in Post Offer and Completions section which requires strong analytical skills on financial grounds. Also managed the needs/requirements of high revenue commercial accounts through extensive follow-up rocedures. Successful account retention record of 98%. Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after offer service from the Financial Brokers and Solicitors. Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
  • Right Medicine Pharmacy

    • Apr 2012 - Mar 2013
    Right Medicine Pharmacy, UK (Pharmacist Dispenser) (Apr, 2012-Mar, 2013) She worked as a pharmacist dispenser. Her role involves undertaking accuracy check of prescriptions, patient counselling besides ordering and maintaining stocks. She works as per the company's and NHS' stringent operating procedures.
  • Tesco, UK

    • May 2010 - Mar 2012
    Tesco, UK (Stock Control Assistant) (May, 2010 - March, 2012) Her primary responsibility was to maintain the green zone credit among the other Tesco regional stores, maintain the stock levels, maintain required percentages or variance and create management reports. As part of her job, Louice had to periodically undertake gap scanning of the entire bakery, fresh and produce items in the store are check for the otential reductions.
  • DaytoDay Private Services Ltd

    • Sep 2008 - Dec 2009
    DaytoDay Private Services Ltd. (Sep, 2008- Dec, 2009) Responsibilities: • Customer service • Telephone inquiries - including in bound and out bound calls • Switchboard duties

Skills

  • Sales
  • Inbound Call Centre
  • Data Entry
  • Telemarketing
  • Communication Skills
  • Other
  • Customer Service

Education History

  • St Mary's Girls' High School

    • Ended Apr 2001
    Qualification Year of Pass out SSC - St Mary's Girls' High School ( class 10th) - 83% MARKS April, 2001
  • Sri Chaitanya Junior College

    • Ended Apr 2003
    Intermediate - Sri Chaitanya Junior College - 88% MARKS April, 2003
  • University College of Pharmaceutical Sciences, Kakatiya University

    • Ended Jul 2008
    Bachelor of Pharmacy - University College of Pharmaceutical Sciences, Kakatiya University. - 82% July, 2008
  • Edinburgh Napier University

    • Ended Aug 2011
    Master of Pharmaceutical Sciences, Edinburgh Napier University. -70% August, 2011. Immigration Status Visa: Student Visa