Kingsbury Pharmacy, (Pharmacy Assistant) (Sept, 2014 - Present)
The current job includes customer service, promoting the front of shop sales and maintains the stock. The role also involves interaction with the sales representatives for the best deals with the companies. Reaching the monthly targets through face to face sales is a challenging role in the work place.
Fusion soft Services, Inc
Fusion soft Services, Inc (Customer Support) (Jul, 2013 - May, 2014)
Provided support to the sales team, ensuring all sales and service objectives were met.
Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.
Worked with new customers in the development of new accounts and the implementation of new systems.
Assisted in the development of new policies and procedures.
Assisted in the training of new customer service representatives and associates.
Performed market research surveys on customer needs and requirements.
Prepared weekly sales reports for the sales team and sales management.
Generated repeat business through successful client follow-up.
Managed a team of eight staff developing technical solutions for our clients.
Lloyds Banking Group
Lloyds Banking Group, UK (Customer Services) (Feb, 2013 - Jun, 2013)
Louice worked in a Mortgage Processing and Completions team and held various roles in Post Offer and Completions section which requires strong analytical skills on financial grounds. Also managed the needs/requirements of high revenue commercial accounts through extensive follow-up rocedures.
Successful account retention record of 98%.
Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after offer service from the Financial Brokers and Solicitors.
Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
Right Medicine Pharmacy
Right Medicine Pharmacy, UK (Pharmacist Dispenser)
(Apr, 2012-Mar, 2013)
She worked as a pharmacist dispenser. Her role involves undertaking accuracy check of prescriptions, patient counselling besides ordering and maintaining stocks. She works as per the company's and NHS' stringent operating procedures.
Tesco, UK (Stock Control Assistant) (May, 2010 - March, 2012)
Her primary responsibility was to maintain the green zone credit among the other Tesco regional stores, maintain the stock levels, maintain required percentages or variance and create management reports. As part of her job, Louice had to periodically undertake gap scanning of the entire bakery, fresh and produce items in the store are check for the otential reductions.
DaytoDay Private Services Ltd
DaytoDay Private Services Ltd. (Sep, 2008- Dec, 2009)
• Customer service
• Telephone inquiries - including in bound and out bound calls
• Switchboard duties