• Mauricio A
  • Call Center Staff, IT Consultant
  • Last/current workplace: Ashwood School
  • 50 years old from Dandenong, VIC


After 25 years of service at Telstra, in March 2013 I took the opportunity of a redundancy package. It was conscious decision on my part to take a career break and pursue other non-IT related skills. Within that time I travelled overseas, completed some further education at Monash University and worked in various casual/part-time jobs. I feel that this break has motivated a new enthusiasm leading into the next phase of my career. In my 25 years at Telstra I have developed a proactive approach to problem solving, excellent communication skills and proven my ability to handle multiple tasks in customer environments. Since March 2014 I was working as a Bus Driver/ Supervisor for Driver Group Australia. My experience at Driver Group allowed me to drive several type/size vehicles. I hold a current and valid : • HR License • Taxi Directorate DC • Working With Children Card • First Aid Cert. My extensive and varied experience in Telstra has given me excellent analytical and trouble shooting skills. I am team player, and can motivate myself to get the job done. I believe that I communicate well with people and have the ability to simplify complex concepts to get the message across. I am adaptable to change, and I am very quick learner. I am resourceful and will endeavor to learn or find out about things as quickly as possible to update my skills and knowledge relevant to the task at hand. I am loyal, committed, punctual, polite and sensitive to those around me. I feel that a good family/work balance is very important in any career. I believe that what I have to bring to this team, as an asset, is my ability to think outside the square. Reference : Madelaine Carlyle Driver Group Australia 45-53 Ricketts Rd , Mt Waverley VIC Paul Lexa Telstra Corporation Ltd 21/35 Collins ST Melbourne Vic Gary Nichol phone: Keysborough Basketball Association mob:

Employment History

  • Ashwood School

    • Mar 2014 - Dec 2014
    Charter Bus Driver - March 2014 - December 2014 Driver Group Australia. Responsibilities: • School Run Driver for special needs school Ashwood School. • Originally supervisor for Ashwood School run. • Casual Charter driver for school excursion, private events, weekly school sports activities. • Ability to drive 5 speed gear boxes on 24 seater vehicles. • Ability to driver all range MR and HR buses, tri-axle vehicles included. • Ability to learn a new route quickly and use any available resources to determine the best and safest journey for the passengers and vehicle. • Ability to work independently or within a team to achieve customer satisfaction.
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    Telstra - Network Security Technologies - Transport and Routing Engineering

    • Sep 2009 - May 2013
    Technology Manager /Solutions Architect - IT Security Sept 2009 - May 2013 Telstra - Network Security Technologies - Transport and Routing Engineering Responsibilities: • Life cycle management of RSA Authentication Manager (SecurID) infrastructure • Update operational support systems and processes for RSA Authentication Manager Infrastructure to align with Telstra operational support strategies • Design solutions to Telstra business units to deliver external and internal customers requirements using Two Factor Authentication Technologies, as part of a Corporate Sales Teams • Level 4 support of Telstra's RSA Authentication Manager Infrastructure • Engineering of future developments of One Time Password security technologies and infrastructure • Constant liaising with Telstra support and security operations groups in order to ensure business continuity and whilst mitigating any potential security risks for this platform Achievements • Lead a team of cross functional resources to upgrade the RSA Authentication Manager infrastructure platform's hardware, OS and software requirements • Mentoring Graduate as a Project Manager through the delivery of the RSA infrastructure upgrade project • Liaised with mission critical stakeholders to negotiate suitable outage windows for a major platform upgrade, where these stakeholders have a Global time restrictions • Revised and updated L1, 2, 3 support processes for RSA Authentication Manager Infrastructure fulfilling hardware, OS and software operational support requirements, in alignment with current support strategies • Revised and updated RSA Authentication Manager Infrastructure Backup/Restore and Alarming systems in alignment with Telstra SOE strategies • Deployed Disaster Recovery Plan for upgraded Two-Factor Authentication Infrastructure • Integrate reporting functionality through the development of custom scripts for the RSA platform • Provided consultancy to other Telstra Business units requiring Two-Factor authentication solutions as part of a Corporate Sales Team • Provide capacity forecasts and future budget requirements for ongoing life cycle activates • Design reports and solutions to provide Telstra Security Operations required data for incident reporting
  • IP Networking

    • Jan 1998 - Jan 2009
    Technology Manager/ Project Manager/Technical Consultant - IP Networking Telstra - Global IP Networks Responsibilities: • Network Consultancy for non standard Telstra Internal networking requirements • Technology and Project Manager of Telstra's Internal Corporate Wi-Fi technology • Governance of Telstra Corporate Wireless Security Policy • Technical Consultancy on deployment of multitier Web based application for Telstra Intranet usage
  • Internet Technologies

    • Jan 1988 - Jan 1998
    Solutions Architect - Internet Technologies Telstra - ITG - Network Services Responsibilities: • Develop the use of Web based technologies within Telstra's Corporate Network by implementing standards, processes and tools • Design, build and deploy infrastructure to support Telstra Corporate Intranet requirements • Design, build and deploy infrastructure to support Telstra Corporate Internet access requirements • Deliver Telstra Intranet and Internet usage policies


  • Information Technology (IT) Skills
  • Other


  • Bachelor of Information Technology (IT)
  • Certificate in Information Technology (IT)

Education History

  • Outer Eastern TAFE

    • Ended Jan 1987
    Outer Eastern TAFE -1987 Basic Electronics Certificate
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    Monash University

    • Ended Aug 2013
    Monash University Aug 2013 CERT IV – Training and Assessment Monash University Dec 2013 Diploma Music – Specialist Music Education