• Tony G
  • Courier and Driver
  • Last/current workplace: Norwest Productions
  • 44 years old from Lalor Park, NSW

Introduction

My name is Tony Garcia, I am a motived individual who enjoys the flexibility in employment. I am currently a small business owner and am as the business is achieving initial growth I am seeking casual employment to satisfy nonbusiness intervals. I am an excellent communicator and enjoy keeping busy. I have over 15 years drivin experience accompanied with exceptional customer service. I am happy to discuss the job and the possible opportunity for casual employment. Regards, Tony arcia

Employment History

  • Norwest Productions

    • Jan 2014 - Current
    January 2014 to Current - Norwest Productions - North Rocks Working as part of a large team providing warehousing and logistics services as part of Australia's largest audio visual suppliers and productions teams. Applying 20 years of AV technical knowledge • Checking and confirming daily delivered and pick ups against daily jobs • Applying safe and strategic loading practices to ensure efficient job activities • Provide clear and concise customer service • Excellent road and safety practices • Follow MRS long haul procedure and in order to maintain fatigue • Daily interactions with job stakeholders to achieve good job practices • Complaints management • Sound knowledge of Heavy Rigid use and equipment • Outsourcing hire during high work periods, liaising with contractors
  • Sound Agents Audio Visual

    • Jan 2012 - Jan 2014
    January 2012 to January 2014 - Sound Agents Audio Visual - Parramatta Warehouse & Logistics Co-ordinator Providing, maintaining and coordinating warehouse, logistical services for a small business within the audio visual industry. Applying technical knowledge gathered 20 years experience with in the industry. • Checking daily delivery details and goods for customers • Responsible for the installation and removal of equipment supplied to clients • Provide quality service for customers • Follow procedural detail for which benefits the business and services the client • Audio visual installations • Dj and Live band set up knowledge • Excellent understanding of OHS legislation related to the industry • Excellent industry product knowledge • Excellent warehousing knowledge and experience • Excellent customer service skills • Experience working in Corporate Events; • Demonstrated competency in operating audio visual equipment; • Proven track record in a technical role (audio experience is desirable); • Highly developed customer service skills; • Ability to work under pressure; • Ability to deal with people at all levels of the organisation; • Excellent oral and written communication skills; • Flexible to work after hours (when necessary);
  • Wise Employment

    • Nov 2010 - Jan 2012
    November 2010 to January 2012 Wise Employment • Parramatta 165 Northcott Road, Lalor Park, NSW - Non-For Profit Organisation - Working with the Community, specialised agencies and Government departments to provide support in the form of employment and training to the welfare supported and needy. Client Liaison • Disability Employment Services • Reverse Marketer (Contract) The Client Liaison provides a business to business and client support to the Government employment services scheme in the day-to-day operations. Responsible for the delegation as the Vacancy Manager, responsible for generating employment vacancies suitable for jobseekers. • Co-ordinating delivery of quality customer service to job seekers and employers in accordance with service delivery needs and policy. • Responsive and receptive customer service interactions to accommodate customer needs while demonstrating: Professionalism; Building customer rapport. • Modifying approaches to suit customers including the use of appropriate explanations or expressions • Interact personally; Active listening; and Overcoming customer concerns • Provide high quality service to employers and businesses to maximise their desire to use the organisation as recruiter of choice and to encourage repeat business • Co-ordinate and provide quality support services for nominated Front Office sites. Including: Reverse marketing; Employer relationship management; Cold canvassing new employers; Committing to employer incentives; Conducting customer satisfaction surveys to determine effectiveness of the organisations service delivery • Co-ordinate all processes and related recording and reporting actions with nominated Front Office Sites: Includes appropriate recording on completion (and notifying others if required) of administrative activities in accordance with the organisations policy • Co-ordinate the collection and management of evidence (documentary or systems evidence) in accordance with the organisations policy • Contribute to the operational objectives of the organisation, and work as part of a team to achieve the best possible outcomes • Contribute to and achieve all relevant team and individual KPIs and objectives • Attend meetings for purposes of information, planning and service delivery • Comply with OH&S policies and procedures • Provide Management with feedback regarding operations and/or issues that impact on Back Office 165 Northcott Road, Lalor Park, NSW -
  • logo

    Centrelink

    • Jun 2009 - Nov 2010
    June 2009 - November 2010 Centrelink • Baulkham Hills Government organisation supporting families, the unemployed, youth, health affected etc. Customer Service Officer APS4 - Contract The Customer Service Officers Interaction with customers is to provide and process information in response to inquiries, concerns and requests about products and services available to the customer to assist in welfare issues • Providing the highest ethical standard of customer service set out by the Australian Government • Delivering clear and concise information to the Australian public • Liaising with customers to assist and interpret legislation and policy • Deliver Government initiatives to "assist people to become self-sufficient and support those in need" • Knowledge and understanding of Centrelinks mainframe systems, Lotus notes applications and links with outsourced providers • Administering first contact with customers when in need or crisis • Registering and reviewing applications prior to processing • Working within the Centrelink charter to maintain business productivity and outcomes • Understanding and knowledge of workplace diversity including occupational health & safety principles • Establishing workplace relations which values communication, consultation and cooperation from parties involved • Focusing on achieving results and managing performance • Participating in Centrelinks in-house training, e.g. Conflict management, Managing customer aggression and introductory to mediation.
  • Samsung Electronics Australia P/L

    • Sep 2006 - Feb 2009
    September 2006-February 2009 Samsung Electronics Australia P/L • Homebush Worldwide recognised electronic goods supplier - Supplying quality electronic goods to the wide market either direct to the customer or through vendor sales. National Logistics Co-ordinator (contract) Participating as part of a team of four, the objective was to provide quality customer service through the physical delivery service via third party distribution, providing terminal and line- haul services and warehouse maintenance. • Coordinate and administer flow of outbound & returned deliveries (Nationwide). • Credit claim and delivery failure investigations and resolution. • POD investigations to assist in billing and invoice enquiries • Departmental liaising to successfully fulfil customer delivery requirements. • Participate within a team and keep up daily input and maintain proof of delivery & delivery failure reports. • Control & facilitate the returns and redeliveries of failed deliveries on a national level. • Liaise with internal customers to maintain SEAU policies and procedures, including communications through the CRM devices (SAP) • Investigate and resolve disputed claims and returns to SEAU • Arrange and manage Sydney Metropolitan & NSW regional deliveries. • 3PL inventory control within Sydney local & regional depots. • Coordinate incoming and outgoing product SKU lines. 165 Northcott Road, Lalor Park, NSW - • Supervise imported product deliveries including paperwork and physical freight. • Day to day liaising and control of NSW freight providers Review carrier performance with established key performance indicators • Effective planning, engagement and execution of domestic stock keeping units (SKU) delivered within NSW and other states and consolidate pallet control across 9 warehouses • Minimise less than truckload (LTL) movements which weigh less than legal the load • Participate in customer complaints and general problem solving. • Report all quality issues using company report systems &provide monthly activity reports to business Managers. • Actively participate in quality audits and investigations. • General administrative duties. • Book freight with retail proprietors.
  • Star Track Express

    • Nov 2002 - Sep 2006
    Nov 2002 -Sep 2006 Star Track Express • Minchinbury National 3PL, direct courier and freight distributors, combined with warehousing and stock management facilities. Bulk Driver & Team Leader relief duties Participating within a team of 12, managing consignments for own deliveries, stepping into the team leader role as required by the management team. • Administer business reports to support data for undelivered goods. Use of CRM's to communicate • Maintained daily reports on delivery stats • Allocated customer requests within company business work frames • Maintained customer focused procedures • Providing exceptional customer service to all customers • Outsourcing hire during high work periods, liaising with contract courier companies • Complaints management • Adhere to company OH&S policy & procedures • Utilising specialised equipment to maintain company work frames • Time management skills & the ability to meet strict deadlines • Book freight with retail proprietors • Working within a team environment • Adhering to government legislation, policy & regulations • Sound knowledge of Heavy Rigid vehicle use and equipment • Team Leading a team of 12 drivers and facilitating delivery of freight to customers, Inc.; team meetings and quality control checks • Warehousing duties.
  • PRD Realty Pty Ltd

    • Jan 1998 - Nov 2002
    January 1998 - November 2002 PRD Realty Pty Ltd • Sydney International real estate & property managers focused on project marketing & off the plan sales. Marketing & Sales (Certified R.E Agent) - Project Marketing The Project Marketers focus is a highly customer service focused position, identifying the needs and ability to see commitment from the purchaser. Creating and maintaining relationships from beginning to end of sale and including after sales service for any potential future business. • Working in accordance with the Property, Stock and Business Agents Act. 165 Northcott Road, Lalor Park, NSW - • Identifying & establishing the target market opportunities • Maintaining & expanding the current business to fit in line with the businesses goals • Strategically setting out initiatives and goals to suit the market & the projects objectives • Identifying K.P.I's within the project to supply realistic outcomes • Analyse and prepare reports to support and influence business decisions • Managing key prospects • Maintaining & improving business relationships • Provide marketing advancements and innovations within & for the business • Time management and effective organisational skills • Effective planning & delivery of monthly plans to sales staff & project personnel.

Skills

  • Delivery Driver

Certificates

  • Heavy Vehicle (HR) Licence

Education History

  • logo

    Marketing UWS (University of Western Sydney)

    • Ended Jan 1997
    • 1997 Bachelor of Business (Marketing) Diploma in Marketing UWS (University of Western Sydney)