• Munesh Krisneel N
  • Accounts Officers and Clerks, Administrative Assistant, Office Manager, ... more
  • Last/current workplace: AMP Limited
  • 27 years old from Fairfield, NSW

Introduction

A motivated and hardworking customer service professional with four years’ experience in office administration. With experience in data entry, front facing customer service, problem identification and analysis, organisational skills, adaptability and an ability to work under pressure, I maintain a productivity level and accuracy level of over 95%. With a desire to continue to grow and contribute to an organization’s success, I now seek to work within an organisation that offers challenge and opportunity for my career development as well as an opportunity to serve the organisation to the best of my capabilities. • Processed contributions, both via EFT and cheque ensuring payments were applied accurately and in agreed time frame. • Processed individual record changes for Beneficiaries, Claim notices and Family Benefits. • Daily sorting of mail and distributing too applicable work channels. • Liaised with Financial Planners and individuals regarding changes to policy. • Managed contributions and payments, errors and complaints. • Participated in voluntary customer service training to ensure superior customer satisfaction skills and productivity levels • High attention to detail: Accuracy & Productivity levels both greater than 95% • Received Employee of the Month Award for coordinating our mail intake by organising allocation of documents to applicable AMP Business units for prompt process, this reduced turnaround times, which reduced delays and complaints to AMP customers. If given the opportunity I wont let you down. I'm a fast learner and pick up skills very fastly. Taking considering of all the terms and conditions provided. I have alway excelled in what ever I pursued and put my mind to. I believe in giving my best at all times. - MY RESUME (I cant upload it so I have pasted my Resume below) MUNESH KRISNEEL NADAN (KRIS) ~ ~ ~ PROFESSIONAL PROFILE A motivated and hardworking customer service professional with four years’ experience in office administration. With experience in data entry, front facing customer service, problem identification and analysis, organisational skills, adaptability and an ability to work under pressure, I maintain a productivity level and accuracy level of over 95%. With a desire to continue to grow and contribute to an organization’s success, I now seek to work within an organisation that offers challenge and opportunity for my career development as well as an opportunity to serve the organisation to the best of my capabilities. CAPABILITY SUMMARY • Customer service skills: Phone, Email and in person. • Problem analysis and problem solving. • High attention to detail in Data Entry: high accuracy 95% benchmark. • Adaptability and ability to work under pressure. • Customer service orientation and organizational skills • High productivity levels: 95% of benchmark (350 members per day processing transactions) RELEVANT SHORT TRAINING PROGRAM November 2013 DSEC - E Transfer In Rollovers AMP August 2013 Financial Product Advise AMP July 2012 Privacy Matters AMP March 2012 Preventing Financial Crime AMP February 2011 Workplace safety and Wellbeing AMP September 2010 Workplace Health and Safety AMP September 2010 Bullying and Harassment at Workplace AMP ORGANISATION & ROLE SUMMARY AMP Customer Service Officer, AMP Contributions. AMP Customer Service Officer, AMP Operations. PROFESSIONAL EXPERIENCE AMP LIMITED AMP Ltd is Australia’s largest independent wealth management and insurance company. The company provides financial planning and advice, banking, life insurance, managed funds, superannuation, property, listed assets and infrastructure. CUSTOMER SERVICE OFFICER Reporting to: Team Manager, Contributions / Operations My roll within the AMP Operations team required me to manage a high-volume workload within a deadline-driven environment, meeting SLA’s and full productivity. To acquire the quality of work expected, I have completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity Activities & Achievements • Processed contributions, both via EFT and cheque ensuring payments were applied accurately and in agreed time frame. • Processed individual record changes for Beneficiaries, Claim notices and Family Benefits. • Daily sorting of mail and distributing too applicable work channels. • Liaised with Financial Planners and individuals regarding changes to policy. • Managed contributions and payments, errors and complaints. • Participated in voluntary customer service training to ensure superior customer satisfaction skills and productivity levels • High attention to detail: Accuracy & Productivity levels both greater than 95% • Received Employee of the Month Award for coordinating our mail intake by organising allocation of documents to applicable AMP Business units for prompt process, this reduced turnaround times, which reduced delays and complaints to AMP customers. REFERENCES Available upon request

Employment History

  • AMP Limited

    • Sep 2010 - Dec 2014
    AMP Ltd is Australia’s largest independent wealth management and insurance company. The company provides financial planning and advice, banking, life insurance, managed funds, superannuation, property, listed assets and infrastructure My roll within the AMP Operations team required me to manage a high-volume workload within a deadline-driven environment, meeting SLA’s and full productivity. To acquire the quality of work expected, I have completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. AMP Customer Service Officer, AMP Operations. AMP Customer Service Officer, AMP Contributions.

Skills

  • Technology
  • Sales
  • Bank Reconciliations
  • Banking
  • General Office Duties
  • Retail Management
  • Inbound Call Centre
  • Sales Assistant
  • Microsoft Office
  • Data Entry
  • Insurance
  • Computer Literacy
  • Accounts Payable and Receivable
  • Negotiation Skills
  • File Management
  • Sports
  • Administrative Assistant
  • Marketing
  • Office Management
  • Communication Skills
  • Remuneration
  • Lead Generation
  • Other
  • Customer Service

Education History

  • Fairfield High School

    • Feb 2004 - Nov 2009
    I completed my HSC and graduated in the year 2009

Personality Type

The Guardians

Extroverted
Introverted
Sensing
iNtuitive
Thinker
Feeler
Judger
Perceiver