• Paula H
  • HR Consultant, Training and Compliance Officer
  • Last/current workplace: William Angliss Institute
  • 29 years old from Elwood, VIC

Introduction

Online Trainer And Assessor - Graduate I am a team orientated person who enjoys being involved in all aspects of my work environment. I am highly organised, computer literate and enjoy the challenge of streamlining work flow processes. I am confident communicating with people from all walks of life and enjoy the stimulation of lifelong learning. I have a Certificate IV TAE40110. I have a diploma Management and have worked for many years in project management roles in private enterprise. I have excellent verbal, written and interpersonal skills. I have continued to update my education and have the following current certificates: # Advanced Diploma of Tourism (SIT60107) # Diploma of Management (BSB51107) # Certificate IV in Training and Assessment (TAE40110) # University of Melbourne. Diploma of Teaching (Technical and Further Education) # Associate Diploma in Travel and Tourism/Advanced Certificate in Travel Operations. # Level 2 First Aid # Working with Children Check

Employment History

  • William Angliss Institute

    • Oct 2007 - Current
    Oct 2007 to current Company: William Angliss Institute - Melbourne Positions held: Contract Teacher / Sessional Teacher / Flexible delivery Teacher/ E-learning Teacher Compliances Plus/Moodle Teacher Administrator Responsibilities: • Delivery of flexible subjects - remote e-learning to Events and Tourism/Travel TAFE students. • Delivery of on-line Moodle assessments and subject content to Angliss Travel students. • Teaching of MS Office Suite to Travel and Tourism TAFE students. • Teaching of Galileo CRS and CCTe to Travel and Tourism TAFE students. • Teaching of Office Procedures, HR, OHS and Leadership Management to Event students. • Teaching of Summit Pro for Registrations to Events TAFE students. • Teaching of Coaching, Negations and Deal with Conflict to Events and Tourism TAFE Students.
  • Travelport

    • Jan 2003 - Jan 2007
    2003 to 2007 Company: Travelport Positions held: Operations Analyst, Strategic Accounts - Asia Pacific and Senior Client Service Executive - National Accounts Responsibilities: • Project managing the rollout of a new major client to Galileo, Australia wide. Completed rollout end of 2005. • Analyse and develop a rollout plan for this implementation Australia wide. This included training of Galileo staff and our new clients' staff. A total of 275 personnel had to be accommodated. • Analyse the clients work flow process and design procedural documents. • Liaise with relevant technical departments within Galileo Australia and developers in India to create a client specific backend accounting product. This accounting product uses ODBC data source and Crystal reporting. • Project managed the same client in Singapore. Required analysis of accounting product for rollout, as Singapore did not have GST. • Develop GST version of accounting product to "go live" in Singapore 01June 07. • Maintain ongoing reports "in house" on our client's data to provide relevant and accurate analysis. • Ensuring design, development and implementation documentation is clearly understood in all cultures. • Practicing and promoting company policies in accordance with Galileo by Travelport Policies and Procedures Manual. Award and recognition during 2003 to 2005
  • Galileo Southern Cross

    • Jan 1998 - Jan 2003
    1998 to 2003 Company: Galileo Southern Cross Positions held: Client Service Executive - National Responsibilities: • Implementation and roll out of Galileo software for Y2K capability. This included an analysis of the Galileo accounting package and design. • Testing and analysis of the Galileo Y2K software. • Training of the newly designed Y2K software to both the client and Galileo staff. • Recommending improved procedures for the customer to better utilise the Galileo system to run their business. • Introduction of new added values products to existing customers. • Monitoring of customer usage through segment productivity reports to detect and correct unsatisfactory performance. • Liaison with Sales and Marketing staff to suggest enhancements to the products and provide assistance in testing new releases.
  • Internal Service Excellence

    • Jan 1998 - Dec 1998
    1998 Internal Service Excellence. (Galileo Internal Award)
  • Galileo Southern Cross Distribution Systems P/L

    • Jan 1991 - Jan 1998
    1991 to 1998 Company: Galileo Southern Cross Distribution Systems P/L Positions held: Support/Training Executive VIC, SA, and TAS Responsibilities: • Implementation of the Galileo system at the customer's site, including the installation of both software and hardware. • Provision of training both on-site and in the class room of the Galileo system. • Assist clients in technical and procedural problems with regards to Galileo. • Maintenance of client database and fault reporting systems. • On-site and telephone servicing to ensure that the product was accepted and a relationship is built with the customer. Award and recognition during 1991 to 1998

Skills

  • Human Resources
  • Training and Assessing

Education History

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    William Angliss Institute current

    • William Angliss Institute - Melbourne. Advanced Diploma of Tourism (SIT60107)
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    University of Melbourne current

    • University of Melbourne. Diploma of Teaching (Technical and Further Education)