• Crystal P
  • Administrative Assistant, Data Entry & Word Processing, IT Consultant, ... more
  • Last/current workplace: Australian Taxation Office
  • 35 years old from Mill Park, VIC


I am a remarkably hardworking, industrious, efficient and reliable individual with eight solid and fruitful years of service within the Australian Taxation Office. I am completely involved and dedicated to services and quality whilst maintaining strong work ethics and standards. I have highlighted some of my strengths as a demonstration of my capabilities: •Demonstrated excellence in APS 4, APS 5 and APS 6 levels primarily in Active Compliance and Customer Support and Solutions within the Australian Taxation Office •Utilises information technology to enhance learning and training, project development and administrative work with capable independence in research while enticing collaborative planning with the team •Responsible and proactive, with exceptional time management and organisational skills; able to offer clarity and commonsense in a challenging working environment •Decisive with an ability to rapidly achieve organisational integration, easily assimilate job requirements and aggressively employ new methodologies •High level of group involvement; creating team pride, participation, and raised performance levels •Outstanding interpersonal and communication skills; capable of interacting with all levels of stakeholders and individuals from cultural backgrounds whilst sustaining mutually beneficial working relationships I am confident that through this role, I can make an immediate and successful contribution to the company. I would be interested in meeting with you to discuss this role further.

Employment History

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    Australian Taxation Office

    • Dec 2012 - Feb 2014
    AP4 IT Test Analyst EST ICT ET SP&A Dec 12 - Feb 14 Australian Taxation Office Duties: • Preparing and providing guidance on testing documentation, analysing test requirements and assessing test specifications. • Establishing and setting up data for functional and system testing, documenting test cases in ALM for System/End to End Testing taking into account batch processes and system dates. • Writing detailed and high level scripts, updating and troubleshooting as required. • Reviewing Service Description, Form Design, Codes Tables and Correspondence documents to establish appropriate requirements • Writing (TCERS) test conditions and expected results statements, prepared scripts in ALM and linking these to requirements • Facilitating functional test execution in ALM using Manual Run. Establishing data and preconditions, raising defects in ALM, and updating scripts where necessary. • Providing high-level support to the system testing team, facilitating knowledge sharing and establishing appropriate processes within established ATO protocols. • Liaising with business units to establish requirements, develop specific business processes and effectively map the user, process and possible outcome to advise improved testing processes. • Facilitating collaborative working relationships with business unit clients by participating in stakeholder meetings and workshops to identify, troubleshoot and resolve issues. • Performed system testing execution, including: ? Executing scripts in ALM and based on system dates set via batch request ? Performing integration testing by means of verification between ICP and Siebel, and ICP and the data warehouse ? Raising Service requests to run ETL, requesting extracts of data from ICP to Data Warehouse, raising defects and re-testing defects.
  • CS & S

    • Jun 2006 - May 2009
    APS3 Client Contact Officer CS & S OPS Jun 06 - May 09 Australian Taxation Office Duties: • Exemplified keen competence in account maintenance, analysis and interpretation of accounts, research of individual client situations, reinforcement of tax obligations and laws to clients as well as communication with clients and colleagues • Provided information and answers to queries and educated clients of procedures and facilities available to them


  • Microsoft Office
  • Data Entry
  • Computer Literacy
  • Information Technology (IT) Skills
  • Other

Education History

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    RMIT University

    • Jan 2003 - Jan 2005
    Bachelor of Applied Science (Psychology) RMIT University
  • Lalor North Secondary School

    • Ended Jan 2002
    Victorian Certificate of Education (VCE) Graduate 2002 Lalor North Secondary School