• Catherine K
  • Administrative Assistant
  • Last/current workplace: Max Lynch Transport
  • 54 years old from Rutherford, NSW

Introduction

I am searching for administration, office support, customer service positions. I have many years experience in these industries. I conduct myself professionally at all times. I am a hard worker with a can do attitude and a thirst for knowledge.

Employment History

  • Max Lynch Transport

    • Jan 2014 - Dec 2014
    Date of Employment: 2014 Max Lynch Transport Hexham Office Administration * Assisting in debtor management using MYOB * Proficient with Microsoft products including Word, Outlook, Excel, Publisher * Average typing speed of 55 words per minute with 100% accuracy * Answering and managing incoming and outgoing calls while recording accurate messages * Processing invoices, quotes, credit notes and customer payments * Filing and records management * Maintaining a clean reception area, including lounge and associated areas * Opening and properly distributing incoming mail * Meeting and greeting guests, directing accordingly and route deliveries and courier services * Hands on experience in information retrieval and internet searches * Continually adopt efficient office systems that deliver high quality services * Promote a positive image for the company with proper business etiquette * Excellent verbal and written communication skills with the ability to actively listen and take directions * Constantly delivering outstanding customer service * Ability to prioritise and multitask to achieve the desired results for the business Experience
  • Self Employed

    • Jan 2009 - Jan 2011
    Date of Employment: A & C Koos Pty Ltd (Self Employed) Newcastle Operations Manager * Recruited, trained and managed staff to ensure productivity * Carried out necessary documentation and bookings for Contractor Inductions * Prepared, monitored budgets, costs and revenue and carried out staff payroll * Informed staff the importance of Risk Assessments and Duty of Care * Proactively monitored and replenished stock levels and actioned returns * Performed administration duties such as preparing sales budgets and reports, keeping sales records and filing expense account reports * Scheduled staff shifts to cover peaks and lulls in customer inquiries * Verified each delivery against shipping instructions before delivering to customers * Worked overnight shifts during peak periods * Completed all documentation neatly and accurately * Excellent written and verbal communication via phone, email, fax and face to face * Followed company's loading and unloading procedures * Confident and friendly and able to work with stake holders at multiple levels Experience
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    Coles Supermarket

    • Jan 1998 - Jan 2009
    Date of Employment: & Coles Supermarket The Junction, Greenhills, Kurri Kurri 2IC Bakery Department * Engaged with customers in a sincere and friendly manner * Completed all cleaning, stocking and organising tasks in assigned sales areas * Recommended merchandise to customers based on their needs and preferences * Maintained knowledge of current sales and promotions * Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals * Ability to learn and retain complex information, and communicate in a clear manner * Trained staff on operating procedures and company services * Investigated and resolved customer inquiries and complaints in an empathetic manner * Reported on weekly sales to management * Organised forms, made photocopied, filed records and prepared correspondence and reports using Microsoft products * Promptly reported any maintenance and repair issues to higher management * All cash handling duties including cash master and electronic transactions * Conducted a monthly inventory, entering data and generating reports Experience
  • R Hall & Son Pharmaceutical

    • Jan 1981 - Dec 1992
    Date of Employment: R Hall & Son Pharmaceutical Hamilton Customer Service/Administration Officer * Contacting clients for their requirements on a daily basis via phone * Accurate and efficient data entry * Liaising with clients and company reps * Maintaining the dangerous drugs register daily * Backfilled for staff when required, including picking and packing orders * Undertook the daily backup of all computer systems * Produced a monthly newsletter for our clients * Responsible for any staff training to ensure the company's high standard was maintained

Skills

  • Sales
  • Banking
  • General Office Duties
  • Microsoft Office
  • Data Entry
  • Accounts Payable and Receivable
  • Receptionist
  • Administrative Assistant
  • MYOB
  • Training and Assessing

Personality Type

The Guardians

Extroverted
Introverted
Sensing
iNtuitive
Thinker
Feeler
Judger
Perceiver