• Toni H
  • Travel Agent, Store Manager, Retail Sales Assistant
  • Last/current workplace: McBrides Landscaping & Garden Centre, Kalgoorlie
  • 47 years old from Samson, WA


Dear Sir/Madam I am a retail assistant with 20 years experience and wish to express my interest in working for your company and therefore submit my resume for your review. I have worked in a variety of industries and during this time I have developed excellent skills in working as a member and a leader of a team and possess an extremely high customer service focus. Working in Tourism and Hospitality I have been exposed to many high pressure situations involving large numbers of clients all with varying needs. I have demonstrated an ability to manage these situations with confidence and a positive attitude teamed with prompt and appropriate solutions, often re-prioritising more than once as the situation evolves. I have been involved in all aspects of running a successful business including sales, office & admin, cash & stock control and recruitment & training of staff. I am a fit and healthy lover of the outdoors and enjoy a stimulating work environment. I am looking for a challenge and to further my retail career into a management role. Additional information regarding my employment history is contained within my attached resume. I welcome the opportunity for an interview and look forward to hearing from you. Yours sincerely Toni oustoun

Employment History

  • McBrides Landscaping & Garden Centre, Kalgoorlie

    • Mar 2013 - Dec 2014
    Position: Horticultural Sales Assistant Employer Name: McBrides Landscaping & Garden Centre, Kalgoorlie (AUST) Start Date: March 2013 End Date: December 2014 (Left to holiday in Italy and NZ before relocating to Perth) • Initially employed as Office Assistant & Customer Service rep but was promoted to Horticultural Sales Assistant when the position became available. • Streamlined existing office systems and implemented new procedures to better serve customers' needs and requests. • Assumed management of the store whenever the owners were away.
  • One For The Road, / Zarraffas Kalgoorlie

    • Jun 2011 - Mar 2013
    Position: Barista Employer Name: One For The Road, / Zarraffas Kalgoorlie (AUST) Start Date: June 2011 End Date: March 2013 • Assumed management of the store whilst manager was on Maternity Leave.
  • Shotover Jet Queenstown

    • Feb 2006 - May 2011
    Position: Customer Services Rep (Adventure Tourism) Employer Name: Shotover Jet Queenstown (NZ) Start Date: February 2006 End Date: May 2011 • Key member of the Health & Safety team • Achieved a high standard in all aspects of the business including Retail, Reservations, Photography, Bus driving/passenger transport, Beach Control and hosting of clients • Administration & Accounts assistant. Provided support for daily banking and Mid & EOM invoicing • Organised annual staff functions for 80+ staff and partners
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    Target Drycleaning

    • Jul 2005 - Feb 2006
    Position: Customer Service Assistant Employer Name: Target Drycleaning, Timaru (NZ) Start Date: July 2005 End Date: February 2006
  • Paper Plus and Lotto

    • Sep 1997 - Jun 2005
    Position: Sales Assistant Employer Name: Paper Plus and Lotto, Alexandra (NZ) Start Date: September 1997 End Date: June 2005 • Responsible for Book and Art department • Decreased profit loss in Book Department • Increased range and sales in Art Department
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    Eagle Boys Dial A Pizza

    • Mar 1994 - Jun 1997
    Position: Assistant Manager Employer Name: Eagle Boys Dial A Pizza, Christchurch (NZ) Start Date: March 1994 End Date: June 1997 Responsibilities/Achievements: • Recruitment, training and rostering • Responsible for co-writing SOP's and training over 60 employees when procedures were decentralised in order to set the company up for a franchise system.


  • Sales
  • Shop Assistant
  • Retail Management
  • Recruiting and Rostering
  • Merchandising and visual merchandising
  • Cash Register Operation
  • Stocking and Inventory
  • Staff Management and Supervising
  • Customer Service

Personality Type

The Guardians