• Chloe G
  • Retail Sales Assistant
  • Last/current workplace: Mountain Park Lodges
  • 28 years old from Wilston, QLD

Introduction

I have just returned from a working holiday in Canada and am looking for retail work in Brisbane. I have worked in many retail jobs and therefore have a high level of customer service experience. I also have experience in opening and closing stores, cash handling, completing sales targets, stock control, merchandising, generating reports and dealing with complaints. I am a friendly, professional, hard working person that thrives on setting goals and working to the best of my ability.

Employment History

  • Mountain Park Lodges

    • May 2014 - Current
    Mountain Park Lodges - Jasper, Canada May 2014 - Present Central Reservations - Chateau Jasper • Reservations - entering online bookings, allocating guest rooms, answering phone calls, making room reservations, taking payments over the phone, sending confirmations, logging calls, answering enquires, transferring calls, compiling sales reports, meeting and exceeding previous year sales incentives.
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    Big White Ski Resort

    • Nov 2013 - Apr 2014
    Big White Ski Resort - Kelowna, Canada November 2013 - April 2014 Ski and Board School Front Desk Sales and Concierge • Ski School Front Desk and Kids Centre Sales - Opening and closing sales points, cash handling, operating POS systems, greeting customers, booking lessons, selling lift tickets, applying discounts, coordinating private lessons, booking and registering children into appropriate age groups and ability levels, calling parents when needed. • Concierge Desk - having thorough knowledge about the resort, selling activities, contacting activity providers with detailed daily reports, giving directions, recalling tickets, booking restaurants. • Call Centre - answering phone calls, making reservations, taking payments over the phone, sending confirmations, logging calls, answering enquires, transferring calls, compiling sales reports, meeting and exceeding previous year sales incentives. • Completed thorough sales training and can confidently use most POS systems and computer programs. Each of the titles above requires a high demand for team work, communication and customer service.
  • River Safari

    • May 2013 - Oct 2013
    River Safari - Blue River, Canada May 2013 - October 2013 Front Desk Sales • Front Desk - Opening and closing sales point, setting up and cleaning the Dock, cleaning bathrooms twice daily, watering plants, greeting guests, giving information about tours, selling tours (both safaris as a package), scheduling tour guides and tours, communicating over the radio, coordinating guests from waiting area to jacket tent, giving guests safety information, fitting them with jackets and life jackets, cleaning boats and jeeps, seating guests, greeting customers after tours, tying up boats, using a washer and dryer, cleaning jackets and life jackets regularly, merchandising gift shop, unpacking and repacking boxes, tidying and labelling stock. • Kitchen Help - (When busy) making coffee, assisting with catering for groups, seating customers, making food, taking orders, serving customers, serving beer and wine, cash handling, cleaning tables, washing dishes, making baked goods. • Photo Desk - Taking photos using a green screen, getting guests enthusiastic, using photo editing programs, selling photos.
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    Coles Supermarket Group

    • Sep 2012 - Mar 2013
    Coles Supermarket Group - Bellbowrie, Queensland, Australia September 2012 - March 2013 Night Filling and Register Sales • Night Filling - packing cages, stock replenishment, unloading stock, marking and repacking excess stock, rubbish control, working within time constraints, facing products out, customer service and inquiries. • Register Sales - customer service, opening and closing sales point, scanning and bagging groceries, cash handling, remembering codes and prices, stock replenishment and cleaning practices, trained in OH&S and safety procedures whilst working with box cutters and ladders.
  • Equip Retail Store

    • Aug 2011 - Mar 2013
    Equip Retail Store - Jindalee and Loganholme, Brisbane, Queensland, Australia August 2011 - March 2013 Sales Assistant and Acting Manager • Sales Assistant - opening and closing the store and POS system, cash handling, calculating daily sales targets, customer service, merchandising, unpacking item, stock control, administrative duties, security procedures, daily sales reports, extensive product knowledge. • Acting Manager (DFO and Loganholme Stores) - competing schedules, assigning store and individual budgets, rearranging the store layout every week, reporting directly to the Regional Manager with daily reports, sales training for new staff members, attending managers' meetings, conflict resolution, received extensive sales training.

Skills

  • Sales
  • Shop Assistant
  • Retail Management
  • Merchandising and visual merchandising
  • Cash Register Operation
  • Stocking and Inventory
  • Customer Service

Education History

  • Port Macquarie High School current

    • From Jan 2008 - Current
    HSC completed at Port Macquarie High School 2008 - Currently completed 3 years Bachelor Laws - University of Southern Queensland