• Nicole W
  • Administrative Assistant, Receptionist
  • Last/current workplace: Phoenix Institute of Australia
  • 42 years old from Cranbourne, VIC

Introduction

Hello. My name is Nicole White. I am currently looking for Receptionist position in my local area. I have excellent skills & experience that I believe are a good match for what you are looking for. I am a mature, dedicated, loyal person ho thrives on getting the job done. I don't mind being under pressure as I find this motivates me. I have exceptional customer service skills and the ability to work in a team or as an individual. I have a great zest for life and being happy.

Employment History

  • Phoenix Institute of Australia

    • Jul 2014 - Jan 2015
    EMPLOYER: Phoenix Institute of Australia (company was sold) DATE: July 2014 - January 2015 POSITION: Enrolment Administrator RESPONSIBILITIES: (As per previous employer)

  • Australian Institute of Management

    • Jun 2013 - Jun 2014
    EMPLOYER: Australian Institute of Management DATE: June 2013 - June 2014 POSITION: Program Delivery Administrator RESPONSIBILITIES: - External Customer enquiries & customer service - Processing enrolments & payments / transfers from students - Processing VET FEE & FEE HELP applications - Monitoring course & coordinating classes - Maintaining student record - Producing weekly report on enrolments - Data entry & database maintenance - Administration/Reception - Compliance & business systems - Performance Management

  • United Recruitment

    • Jan 2012 - May 2013
    EMPLOYER: United Recruitment DATE: January 2012 - May 2013 POSITION: Receptionist RESPONSIBILITIES: - Switchboard Operations - Profiling CV's - Banking / writing up cheques - Weekly reporting of statistical data - Mail / banking / scanning - Greeting stakeholders / visitors - Responsible for updating policies & procedures manual - Ordering business cards / approving artwork

  • Melbourne Institute of Technology

    • Jan 2009 - Dec 2011
    EMPLOYER: Melbourne Institute of Technology DATE: January 2009 - December 2011 POSITION: Receptionist / Administrator (Student Services) RESPONSIBILITIES: - Switchboard operations - Issuing visitor passes - Enrolments/Orientation with students - Greeting customers/students - Organizing student files - Processing of VET FEE & FEE HELP applications - Data entry of student details into company database - Typing of documents - Communicate complaints from students & ensure that they are followed up in a quick & efficient manner - Arranging luncheons - Faxing/filing/photocopying/organizing couriers - Issuing student with the completion of any relevant documents e.g. holiday requests, visa applications - Assisting with orientation - Undergraduate student publications and documentation

  • Disability Employment Agency

    • Feb 2007 - Nov 2008
    EMPLOYER: Working Arrangements (Disability Employment Agency) DATE: February 2007 - November 2008 POSITION: Receptionist / Administrator RESPONSIBILITIES: - Switchboard operations - Meeting/greeting customers - Computer operations - Issuing visitor passes - Maintaining EA3000 appointment booking system - Maintaining GEMMA database - Filing/faxing/photocopying - Composing resumes/application letters for candidates - Assisting with marketing campaign - Responsible for ordering supplies/authorising cheques - Relieve management of administrative detail, minor projects - Coordinate workflow - Assisting with updating and chase delegated tasks to ensure progress to deadlines - Take initiative in Office Manager's absence - Assist in maintaining procedures manual to ensure consistent performance of routines
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    Salvation Army Employment Plus

    • Jan 1998 - Dec 2006
    EMPLOYER: Salvation Army Employment Plus DATE: January POSITION: Administration Employment Assistant RESPONSIBILITIES: - Co-coordinating job club - Computer operations - Composing resumes/application letters - Switchboard operations - Developing a working relationship with outside Organisation/

Skills

  • General Office Duties
  • Microsoft Office
  • Data Entry
  • Receptionist
  • Administrative Assistant

Education History

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    Chisholm Institute of TAFE

    • Ended Jan 2005
    Certificate II Business (Part Time) 2005 Chisholm Institute of TAFE
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    Chisholm Institute of TAFE

    • Ended Jan 2001
    Certificate IV in Electronic Publishing 2001 Chisholm Institute of TAFE
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    Chisholm Institute of TAFE

    • Ended Jan 2000
    Certificate III in Desktop Publishing 2000 Chisholm Institute of TAFE

  • Wellington Secondary College

    • Ended Jan 1995
    VCE 1995 Wellington Secondary College ABILITIES & ATTRIBUTES - Professional presentation - Excellent customer service skills - Clearly & well spoken - Highly motivated - Polite and professional telephone manner - Adequate time management skills - High level of accuracy & attention to detail - Effective organisational and interpersonal skills - Diplomacy and sensitivity when working with clients - Respect for confidentiality and discretion - A positive attitude and dependability - The ability to communicate to departments in a effective & efficient manner - Able to work well independently or in a team environment