• Dee O
  • Financial Accounting and Performance, Customer Service Officer, Travel Agent
  • 30 years old from Rowville, VIC

Introduction

Hi, I'm Dee. I have completed my Cert III Travel Retail Sales and am currently undertaking my Diploma of Travel and Tourism. I am passionate about travel, friendly and eager t enter the travel industry.

Employment History

    • Apr 2014 - Current
    Customer Service Associate, Masters Home Improvement April 2014 ­ present Working in a large team to provide exceptional customer service throughout the store. Promoting sales and products, taking leads, cash office procedures. Accomplishments ? Working at Masters on weekends while working 35+hours/week at Holla Fresh. ? Progressing to Masters as my primary job while studying through TAFE externally. ? Being trained in several areas of the store, such as cash office, trade, white goods and kitchen sales supplementary to front of store service. ? Developing customer service skills while contributing to a safe and fun company. 2IC, Holla Fresh 2010­2014 Working within a team in an environment which allowed me time to undertake my studies. Achievements: ? Progressing to 2IC ? Managing the team while the manager was absent.
  • The Federal Hotel

    • Jan 2007 - Dec 2010
    Bar Attendant, The Federal Hotel September 2007­2010 Providing high standards of customer service, working in various departments of the hotel, from the public bar, bistro and gaming in a friendly and professional manner. Achievements: ? Co­ordinating weekly poker tournaments ? Calm service of bistro, bar and gaming simultaneously. ? Building ongoing rapport and goodwill with customers.

Skills

  • Sales
  • Data Entry
  • Cash Flow Management
  • Communication Skills
  • Customer Service

Education History

  • Tenison Woods College

    • Dec 2013 - Dec 2015
    December 2013 - December 2015 Tenison Woods College