Customer Service Associate, Masters Home Improvement April 2014 ­ present Working in a large team to provide exceptional customer service throughout the store. Promoting sales and products, taking leads, cash office procedures. Accomplishments ? Working at Masters on weekends while working 35+hours/week at Holla Fresh. ? Progressing to Masters as my primary job while studying through TAFE externally. ? Being trained in several areas of the store, such as cash office, trade, white goods and kitchen sales supplementary to front of store service. ? Developing customer service skills while contributing to a safe and fun company. 2IC, Holla Fresh 2010­2014 Working within a team in an environment which allowed me time to undertake my studies. Achievements: ? Progressing to 2IC ? Managing the team while the manager was absent.

Bar Attendant, The Federal Hotel September 2007­2010 Providing high standards of customer service, working in various departments of the hotel, from the public bar, bistro and gaming in a friendly and professional manner. Achievements: ? Co­ordinating weekly poker tournaments ? Calm service of bistro, bar and gaming simultaneously. ? Building ongoing rapport and goodwill with customers.