• Kirsty G
  • Administrative Assistant, Receptionist, Customer Service Officer
  • Last/current workplace: Origin Energy
  • 26 years old from Enfield, SA

Introduction

I believe my resume will demonstrate that I have the complete set of skills and experience to achieve the tasks required for this position. This includes my high level of data entry skills, precise manner, excellent attention to detail, strong task and time management skills along with greatly developed oral and written communication skills both with staff and clients. I have a positive work attitude and extremely high work ethic. I would love an opportunity to build on the skills required for the position and building my career. I’m looking for a long term position and I’m a very fast learner and pick things up quite quickly. I’m very passionate about providing excellent customer service and to abide by the practice code of conduct. I would say I’m a fantastic team player with a very bubbly and friendly personality and have strong self-motivation and neat professional appearance. I have skills in cash handling and great desire to learn with an enthusiastic and friendly disposition. I have an excellent phone manner, ability to follow existing procedures and protocols. I have strong and outstanding knowledge of Windows and Microsoft Office Suites, including high proficiency in Outlook, Excel – Spreadsheets, Word, Power Point and Windows 7 & 8. I also have experience with Mac systems, along with training in the program SAP. I enjoy a fast paced team environment and share a willingness to work within tight time frames to meet deadlines. I have my full current drivers licence and car and able to work in a small team.

Employment History

  • Origin Energy

    • Nov 2014 - Feb 2015
    Origin Energy Nov 2014 - Feb 2015 Customer Care Consultant • Call center working environment • Answering Customer's enquiries Via Telephone • Roughly answering 80 calls per day • Redirecting calls to correct departments • Following correct scripting • Explaining accounts to customers • Duties such as Moving customer in and out of properties • Helping with payment extensions, explaining bills to my knowledge, taking payments & directing refunds • Account maintenance on customer's accounts: updating personal information • Able to remain calm on all call types along with unhappy customer's and assisting to there every need • Customer & sale focused role • Checking day to day emails for regular updates • Trained in program SAP for which I carry out all duties • Monthly sales & KPI targets both individual and team based
  • Retaining Wall Industries Civil

    • Mar 2014 - Jul 2014
    Retaining Wall Industries Civil Mar 2014 - July 2014 Secretary/Receptionist • Answer customer enquires via telephone, email, fax and face to face. • Answering and Redirecting Phone Calls • Take and Relay Messages • Direct Persons to correct destination • Prepare correspondence and documents • Typing up of Quotes • Typing up of Invoices • Typing up of Documents • Council Approval Applications • Emailing and Mailing of Quotes, invoices or other documents • Efficient in using Microsoft Word, Excel spread sheets and Microsoft Outlook Email • Filing • Prepare and maintain spreadsheets • Diary Scheduling & maintaining diary • Tidy and maintain Reception Area • Data Entry • Receive and sort mail and deliveries • Provide general administrative and clerical support
  • Gym-Jets Gymnastics High Performance Centre

    • Jan 2013 - May 2014
    Gym-Jets Gymnastics High Performance Centre Jan 2013 - May 2014 Junior Development Squad Coach • Coaching Junior Elite Development girls aged from 5 - 7 years old. • Coach the 4 apparatus in Women's Gymnastics Vault, Bars, Beam and Floor. • Focusing on the girl's skills, flexibility, strength and posture to be the best Elite gymnast they can be. • Developing concentration and discipline throughout training sessions. • Creating lesson plans each week to focus on different areas and skills needed. • Working with the head coach to bring up the Women's program and work as a team together. • Bring different ideas together with Head Coach, to make it the best elite gymnastics center in South Australia. • Coach and take our gymnasts to National and Inter-State competitions. • To make sure the girls are having fun and have happiness with every success created throughout their gymnastics career.
  • Southern Truck Centre Queanbeyan

    • Nov 2012 - Jan 2013
    Southern Truck Centre Queanbeyan Nov 2012 - Jan 2013 Mack, Volvo and Hino truck specialists. Receptionist/Administrative Assistant • Answer customer enquires via telephone, email, fax and face to face. • Answering and redirecting calls. • Banking reconciliations and handling of money. • Allocate internet banking deposits to appropriate invoice/account. • Enter invoice/account data entry from previous day's sales into Chorus and allocate accordingly. • Data Entry. • Receive, sort and send mail including: Invoices, Cheques, Remittance Advice Statements, Oil samples from trucks and letters. • Work with accounts receivable and payable. • Contacting customers who are in arrears or in credit on their accounts. • Writing slips for accounts payable invoices for things such as: Good Receded and Parts, Sublets, Credits and Miscellaneous Good. • Proficient in navigating the company's accounting systems Chorus and Fusion. • Efficient in using Microsoft Word and Excel spread sheets. • Keeping all areas of office tidy including kitchen. • Co-ordinated interviews to fill my position within Southern Truck Centre.
  • Saints Gymnastics Club

    • Feb 2012 - Dec 2013
    Saints Gymnastics Club Feb 2012 - Dec 2013 Casual Gymnastics Coach • Teach girls from the age of 7 - 15 Levels Gymnastics. • I teach the 4 apparatus in women's gymnastics: Balance Beam, Floor exercise, Vault and Uneven Bars. • Works on their flexibility and strength. • Co-ordination skills and team work. • Discipline and Concentration • But most important to make sure they are having fun.
  • Jeans West

    • Dec 2010 - Jan 2012
    Jeans West Dec 2010 - Jan 2012 Part-time Sales Assistant • Opened and closed store • Counted till before and end of shift, banked takings • Greeted and engaged every customer • Unpacked stock and re-filled racks • Met daily sale, average $ and conversion targets • Organised refunds, exchanges, laybys, holds and tailoring • Trained new staff in procedures and customer relations
  • Yarralumla Primary School

    • Mar 2010 - Nov 2010
    Yarralumla Primary School Mar 2010 - Nov 2010 Front Office Assistant • Answered telephone, assisted with mail, emails and faxes • Banking, filing and photocopying • Prepared school newsletter/publications • Used school office program MAZE to enter enrolments, payments, receipts, class lists, etc. • Communicated with senior staff, children and parents
    • Jun 2009 - Sep 2010
    IGA COOK Jun 2009 - Sep 2010 Duty Supervisor • Performed cash and electronic transactions; counted and balanced tills at the end of each shift. • Greeted and engaged every customer. • Processed every transaction with expert service and in a timely manner. • Replenished stocks on shelves and front display.
  • Uneven Bars

    • Aug 2008 - Dec 2008
    Woden Valley Gymnastics Club Coach Aug 2008 - Dec 2008 • Coached Level 2 and 3 girl's gymnastics aged 10-12. • Taught all girls' routines on all 4 apparatus: Balance Beam, Floor Exercise, Vault and the Uneven Bars.

Skills

  • Phone System
  • Sales
  • Inbound Call Centre
  • Microsoft Office
  • Data Entry
  • Receptionist

Education History

  • Canberra High School

    • Ended Jan 2002
    • WorkPro: Module Completed - 02: Office Worker Safety Induction & 11: WHS & EEO (Combined modules 01 & 10) - CIN: 562239 & PIN: 17993 • Women's Intermediate Gymnastics Coaching Accreditation/Certificate. • Women's Gymnastics Supervisor's Coaching Accreditation/Certificate. • RMT Management Commercial Talent and Fashion Division Workshops. • 2009: Completed Year 10 Certificate, Canberra High School. • Year 10: Buddy and Mentoring Group