• Chundnie p
  • Call Center Staff, Customer Service Officer, Retail Sales Assistant
  • Last/current workplace: Serco
  • 30 years old from Bondi, NSW

Introduction

A graduate with Honours in Contemporary Arts with over 9 years experience in the fashion retail and online fashion. I have worked within a popular American retail store, where my daily duties included dressing mannequins, visually displaying products through the store, creating new concepts to fit new trends and ensure products displayed are within the competitive market/ in season. Sales were generated in different ways throughout the store, such as displaying under £5 products at till points, merchandising products near focal points and within arm reach of mannequin/ window displays. I have been voted number 1 sales person within the store as i have generated 49% of store sales from my accessories/ shoe department alone. Not only have i gained experience within retail i have also gained experience online. Duties included SEO management, creating google adwords, and merchandising products to ensure a cross sale/ ad was added on all pages. Other methods of creating brand awareness was made by displaying products on ebay, amazon, website, social media and collaborating with fashion bloggers. Sales were generated by keeping up to date on trend, reviewing magento to see what products/ concepts sold the most and liaise with back with buying and merchandising team. Monthly photoshoots were created where i managed hair, makeup and wardrobe and i also managed the design team ensuring graphics, uploading of products via html/ firezilla was over checked thoroughly before going up live on the website.

Employment History

  • Serco

    • Sep 2014 - Jan 2015
    September 2014- January 2015 Serco, Customer Service Representative Bolton, United Kingdom ? Working within a call centre environment and building a customer rapport via telecommunication. ? Generating sales by offering add ons, alternatives, cross sales, upgrades, insurances, price plans and financial advice. ? Reaching individual and team targets, goals and kpi's. ? supervising a team during busy periods, offering 1-2-1 coaching and training. ? Offering group incentives such as days off, gifts and vouchers to ensure team were motivated and passionate about generating sales, meeting targets and company goals. ? Dealing with high escalated calls, ensuring calls were dealt with efficiently. Dealing with customer queries such as account queries, payment issues, delivery issues, track & trace, returns and general sales.
  • Mary Jane Fashion, Fashion

    • Nov 2013 - Sep 2014
    November 2013- September 2014 Mary Jane Fashion, Fashion stylist & Ecommerce Supervisor with Customer Service Manchester, United Kingdom ? Generating sales, meeting Kpi's, hitting targets and reaching business goals across social media and buying platforms. Creating and managing sales via SEO, Google Adwords and google analytics. Creating add ons and cross sales with every item displayed to generate more revenue for the business and potential sales. ? Assistant with the buying team in what to buy for the company. Researching fashion trends and competitors to ensure correct/ right products are brought for MJF. ? Styling models for fashion shoots/ campaign shoots. Styling and building a complete outfit. ? Managing equipment. Models, hair & makeup artists and Venues for photo-shoots. ? Customer service is a huge part of the business; ensure customer queries are answered promptly and efficiently. Manage returns and refunds/exchanges of stock returns by customers. ? Supervise a team, ensuring daily tasks are complete, have regular one to one performance reviews and follow up with Manager on giving updates on the overall progress of the business, staff, and figures. ? Design the graphics for social media and website images. Ensuring the images are created to fit the brand. Upload using HTML and Filezilla software. ? Content writing for website, products and fashion blogs, using Google Adwords, Meta descriptions. ? Online Digital marketing, creating brand awareness via Facebook, Twitter, Pinterest, Instagram and creating weekly newsletters. Using HTML & Firezilla programs to upload. ? Monitor business performance via Google analytics, magneto, Hootsuite and Klout. ? Manage and maintain the inventory stock levels ensuring each platform we supply are priced correctly, displayed with full description provided ? Research ways to promote brand awareness using paid/organic search and SEO. ? Merchandising and outfit building products.
  • The Trafford Centre

    • Jan 2013 - Nov 2013
    January 2013-November 2013 Forever 21 Accessories & Apparel Visual Merchandiser The Trafford Centre Manchester, UK ? Generated 49% of store sales individually, meeting targets, kpi's and company goals. ? Visually creating and maintaining a compelling presentation for the store. ? Communicate with store manager to discuss the floor plan, stock, driving sales and generating profit. ? Organising, maintaining and displaying all Jewellery and accessories for the shop floor. ? Photographing and communicating with head office on up to date information about the accessories, sales, ideas and key selling pieces. ? Researching and updating management/ department with latest fashion trend and style. ? Managing the accessories department, leading a team and offering the best customer service, sales and styling advice. ? Visual merchandising and replenishment of accessories, footwear, lingerie and clothing department. ? Working closely with apparel visuals on styling the accessories/ shop floor mannequins with products which are within the given concepts/ latest trends and styles ? Promoted to supervisor and in charge of a team on the accessories/ shoe department. Set Goals/ tasks to each individual in a specific time frame depending on the business needs. ? Money mapping accessories department/ shoe department and each concept, to find out where items sell best and what item of product has the best sales each week and month. ? Liaising with management on best sellers for accessories/ shoe department and recommended product that could boost sales/ in latest trend/ style across the UK.
    • Feb 2012 - Nov 2012
    February 2012- November 2012 Forever 21 Accessories Visual Merchandiser Vancouver, Canada ? Creating and maintaining a compelling presentation for the store. ? Communicate with store manager to discuss the floor plan, stock and display. ? Organising, maintaining and displaying all Jewellery, lingerie, handbags and shoes for the upper level of the store also adding finishing touches to mannequins. ? November 2011- November 2012 Sarah design Assistant Supervisor/ Fashion product photographer Vancouver, Canada ? Responsible for maintaining store, replenishing new stock, cash handling, looking at figures and creating ways to boost the business further. ? Working closely with other colleagues on customer service driving sales, managing costs and generating profit and visual displays within the store. ? Visual merchandise of the whole store, ensure all area of the store is visually maintained, correctly displayed, price points correct and see it buy it on all display products. ? Captured and edited Interior and Exterior photography for the store website and portfolio ? Created graphic advertisement for the whole store to engage and grab the outside attention Manage staff rotas, set team goals/ targets for the week, month and year and compare to previous years.
  • Shop Direct Group

    • Jun 2008 - Oct 2011
    June 2008- October 2011 Shop Direct Group. Customer Service Representative Bolton, United Kingdom ? Working within a call centre environment. ? Building a customer rapport via telecommunication. ? Tailoring accounts and packages to suit each individual customer. ? Generating sales by offering add ons, alternatives, cross sales, upgrades, insurances, price plans and financial advice. ? Reaching individual and team targets, goals and kpi's.

Skills

  • Sales
  • Inbound Call Centre
  • Marketing
  • Leadership

Education History

  • Leeds Metropolitan University Leeds

    • Sep 2007 - Jul 2010
    September 2007- July 2010 Leeds Metropolitan University Leeds, United Kingdom BA (Hon) Contemporary Arts 2:2
  • Bolton Sixth Form College

    • Sep 2005 - Aug 2007
    September 2005- August 2007 Bolton Sixth Form College: Bolton, United Kingdom A-Level: Art & Design Grade B+ C and Graphics Design Grade B