• Nimesh M
  • Help Desk and IT Support Worker
  • Last/current workplace: VFS Global Services Private Limited
  • 39 years old from Mawson Lakes, SA

Introduction

I am looking for a position as an ICT professional with experience in Managing Complex IT environment for large scale UK and US clients. I have previous experience of Service Desk / Help desk handling Level 1, 2 and 3 support and was SPOC for escalation and coordinating with various Business Stakeholders. I have appropriate industry certification supporting my career CCNP, CCNA, Comptia security + and ITILv2.

Employment History

  • VFS Global Services Private Limited

    • Sep 2014 - Dec 2014
    • Managed financial and technical resources necessary to efficiently and effectively deploy and manage infrastructure analysis solutions within VFS’s network environment. • Identified and developed appropriate strategies, tactics and documentation to quickly remediate and effectively respond to issues identified during Implementation, internal and external audits
  • Capita India Private Limited

    • Feb 2010 - Sep 2014
    • Provided leadership and technical expertise for global security projects such as Identity Management, Security Information & Event Management (SIEM), Web Application Firewalls (WAF), Web & OS vulnerability scanning and assessments, Global Antivirus, Intrusion Prevention/Detection, Penetration Testing, Configuration and Patch management and Enterprise Firewalls • Managed SIEM and DLP infrastructure • Built the architecture framework through a consistent set of security principles, technology standards and architectural constructs which guide the solution design, engineering and deployment of end-to-end IT solutions • Partnered with various cross functional teams to ensure compliance to industry, clients and company standards including ISO27001, Data Protection and PCI-DSS • Worked closely with staff members from Information Security departments and key business areas to help ensure infrastructure requirements are defined, documented, tested and delivered as part of project deliverable • Contributed thought leadership in conjunction with other IT Architects to develop an overall enterprise architecture that is refined over time
  • HSBC Electronic Data Processing India Private Limited

    • May 2008 - Jul 2009
    • Providing End to End Metric Status to the Management / Identifying training needs for Team/Upskilling • Conducting feasibility studies and implementing new IT requirements • Coordinating with customers, development groups, and vendors the rollout of software updates and installation of new equipment and facilities • Monitoring various network devices (router, Switches & content Engine) using HP open view & CSMARS • Managing External and Internal DNS servers, Active Directory, Assigning IP address to Networking Devices using QIP • Managing, Maintaining & Monitoring during Change implementation on Aspect Voice servers, Networking Devices and any other maintenance at the head office or Data Center. Checking the Sanity of the environment after change has been implemented • Building, configuring ATM's in UK with Base configuration. Setting up Alarm Lines and removing Base configuration on removal of ATM from Location • Brach Setup: Ordering, configuring the entire network Devices needed for the Bank Branch to operate, Configuring IP Telephone for the Branch • Aspect Voice Infrastructure: Designing and Maintaining ACD's, Call Routing (VoIP), Designing Canvas for Call Report Live details and generating report from MI • Change management: Raising, Implementing, Approving and Closing Change orders raised and coordinating with different groups
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    IBM India Private Limited

    • May 2007 - Apr 2008
    • Oversaw Infrastructure, information security, systems security for 20+ Intel Environments with 60,000 + user accounts across Novell, NT, Active Directory and Notes Platforms • Maintained infrastructure process and control standards for technology deployment • partnered on Disaster Recovery Testing with both line of business and technology groups, ensuring smooth cutover from production to disaster recovery mode • Managed/Monitored Exchange Servers, Networks and VSAT satellite • Managed/Monitored MQ Channels. • Handled user and group account creation, deletion, password and account / station restrictions and access privileges
  • Electronic Data Systems India Private Limited

    • Dec 2003 - May 2007
    • Participated in creation of systems operations center for the company, which maintained hundreds of systems and applications, spread throughout the world • Assisted with the upkeep of network infrastructure including switches and load balancers • Responsibilities included end-user troubleshooting, document creation and system design
  • Stream tracmail Private Limited

    • Jul 2003 - Dec 2003
    • Installed and maintained infrastructure systems • Provided on desk, on call and remote support to Application issues

Skills

  • Help Desk
  • IT Support
  • Information Technology (IT) Skills

Education History

  • Bachelor of Science

    • Jun 2002 - Apr 2003
    Majored Physics & Computer Science

Personality Type

The Guardians

Extroverted
Introverted
Sensing
iNtuitive
Thinker
Feeler
Judger
Perceiver