• Lucy V
  • Farm Labourer, Retail Sales Assistant
  • Last/current workplace: BAR WORK
  • 26 years old from Wodonga, VIC

Introduction

Hi! My Name is Lucy. I am a 21 year old with experience in so many different fields! My favourite being retail and customer service. I hae had experience in retails both large department stores and small telecommunication stores. Both Melbourne and the Albury/Wodonga area. I understand the importance of KPI's and targets, but also customer satisfaction and product knowledge.

Employment History

  • BAR WORK

    • Dec 2014 - Current
    DECEMBER 2014 - CURRENT BAR WORK/WAITRESS CASUAL BRICKLANE, ALBURY Achievements • Customer service/organization • Managing reservations both small and large • Bar work • Waitressing • Kitchen hand duties • Cleaning/dishes/polishing/etc • Food preparation • Stock control • Barista work • Till work (Cash and Eftpos) • Ipad system work, for menus, bar and kitchen orders
  • GOVERNESS/STOCKCAMP LABOUR

    • Feb 2014 - Dec 2014
    FEBRUARY 2014 - DECEMBER 2014 GOVERNESS/STOCKCAMP LABOUR FULL TIME STANBROKE PASTROL COMPANY, QLD DONORS HILL CATTLE STATION Governess role: • Monday - Friday responsible for education of 3 children • Preparing English, online, maths, science, history, geography, P.E & art • Marking correcting, processing and sending away school work and assessments • Bar work/Rodeo organisation/Local Events organisation • Overseeing of 3 children and pets overnight on occasion • Local fundraising for both School of the Air & local Community • Weekend/Holiday work in the stock-camp (Mustering, yard-work, etc.) • Various gardening, cleaning and stocktake roles around station •
  • EVENTS MANAGEMENT

    • Oct 2013 - Feb 2014
    OCTOBER 2013 - FEBRUARY 2014 EVENTS MANAGEMENT/WAITRESS CASUAL THE PUMPHOUSE HOTEL, FITZROY Achievements • Customer service/organization • Managing events such as weddings, 21st/18th birthdays, christening, etc. • Bar work • Waitressing • Kitchen hand duties • Cleaning/dishes/polishing/etc • Food preparation • Stock control
  • RECEPTION

    • Oct 2012 - Feb 2014
    OCTOBER 2012 - FEBRUARY 2014 ADMINISTRATION/RECEPTION FULL TIME EASTERN COMMERCIAL FURNITURE. ABBOTSFORD Achievements • Customer service • Answering phones, distributing & responding to emails and post • Ensuring the store & office is clean and presentable at all times • Data entry of schedules, quotes & booked figures • Ensuring smooth running of schedules, furniture and logistics • Various accounting responsibilities • Invoicing small and large orders • Data entry for both client jobs and other various tasks • Scheduling appointments, meetings and conferences • Preparation of meetings, meals and general functions • Liaising with company representatives • Handling customer complaints, warranties and general problems • Ordering & maintaining stock, stationary and various office needs • Ensuring smooth running of the office on a day to day basis • Ensuring training of staff in administrative and quality assurance areas • Ensuring all printers, computers and electrical appliances are in working condition • Pre paring reports, registers and presentations • Communicating with all staff, both on a personal and a group level • Collecting, sending and following up mail, couriers and deliveries • Being passionate and positive in all aspects of the jo
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    HARVEY NORMAN CHADSTONE, COMPUTERS

    • Sep 2012 - Oct 2012
    SEPTEMBER 2012 - OCTOBER 2012 SALES REPRESENTATIVE FULL TIME HARVEY NORMAN CHADSTONE, COMPUTERS. Achievements • Customer service • Meeting sales targets • Ensuring the store is clean and presentable at all times. • Staff dispute resolution • Invoicing small and large orders • Preparation of phone contracts • Liaising with company representatives • Handling customer complaints • Ordering stock • Ensuring smooth running of the store on a day to day basis • Ensuring training of staff in Optus related areas • Meeting sales targets within mobile phone area
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    HARVEY NORMAN ALBURY, COMPUTERS

    • May 2012 - Sep 2012
    MAY 2012 - SEPTEMBER 2012 SALES REPRESENTATIVE FULL TIME HARVEY NORMAN ALBURY, COMPUTERS. Achievements • As above
    • Oct 2011 - Apr 2012
    OCTOBER 2011 - APRIL 2012 STORE MANAGER FULL TIME COMMUNICATE NOW, WODONGA Achievements • Customer service • Staff rostering • Ensuring the store is clean and presentable at all times • Liaising with store owners and other managers to ensure standards are met. • Staff dispute resolution • Banking and money handling • Preparation of phone contracts • Liaising with company representatives • Handling customer complaints • Ordering stock • Ensuring smooth running of the store on a day to day basis
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    COLES SUPERMARKET, WODONGA

    • Apr 2011 - Oct 2011
    APRIL 2011 - OCTOBER 2011 DELI ASSISTANT PART TIME COLES SUPERMARKET, WODONGA Achievements • Customer service • Food preparation • Handling customer complaints • Ordering stock • Cleaning work environment for food safety standards. • Slicing meats to customer orders.

Skills

  • Cattle Farming
  • Sales
  • Farming
  • Shop Assistant
  • Retail Management
  • Tractor Driver
  • Merchandising and visual merchandising
  • Gardening
  • Farm Hand
  • General Grooming
  • Cash Register Operation
  • Feeding and Watering Animals
  • Stocking and Inventory
  • Horse Riding
  • Driver
  • Fencing
  • Livestock Handling
  • General Maintenance
  • Customer Service

Certificates

  • Drivers Licence

Education History

  • Wodonga Senior College

    • Ended Jan 2011
    • Successful completion of my VCE from Wodonga Senior College in 2011. • An extremely strong professional commitment to my passion of helping further people's chances of a better life; willing to accept responsibility obtaining promotions in a short amount of time. • Experience in workplace communication, conflict management and problem solving. • Self-confidence, initiative and accountability. • Adaptive leadership and group skills. Sound knowledge with dedication to providing quality work to all lines of employment. • Stimulated by challenges, intuitive and perceptive. • Ability to build and maintain positive working relationships with internal and external personal. • Optimistic attitude towards the understanding of others. Religious views, morals, values and ethnic status.