• Hayley P
  • Retail Sales Assistant
  • Last/current workplace: Brisbane City Council
  • 30 years old from Rochedale South, QLD


I'm looking for a position in retail where I can utilise my excellent customer service skills and help my employer build an excellent business.

Employment History

  • Brisbane City Council

    • Aug 2014 - Nov 2014
    Brisbane City Council, Cr Angela Owen Taylor Industry: Local Government Administration Assistant August 2014 - November 2014 Key duties included; • Diary and email management • Record constituent enquiries using ACT! Database system • General office duties including large batch mailing, filing, faxing and photocopying • Fielding telephone enquiries including recording of follow ups • Assist with event management for; o 1000 pax citizenship ceremony o Calamvale Carnival o Babies First Christmas • Update web console with new entries, including collating information for e-news, updating and distributing. • Liaise with constituents through a variety of mediums including face to face, letter, email and telephone. Reason for change: A casual temporary position, I was relieved of my duties due to a change in position requirements. Reference: Shelley Millen, Office Manager, P: Hayley Porteous, 36 Karoonda Crescent Rochedale South Q 4123 | : | E: Red Lanyard Events Industry: Events and Hospitality
    • Dec 2013 - Jul 2014
    Event Assistant December 2013 - July 2014 Key duties included; • Diary and email management • Answering telephone enquiries from clients' stakeholders and delegates relevant to specific events and conferences. • Digital filing of records in cloud based system • Researching supply services and contracting suppliers for various event services • Event day set up and pack down including the supervision of volunteers and junior staff • Client liaison to answer queries and follow up research outcomes Reason for change: Red Lanyard is a family business where I assist on various projects during peak times. Other dates are detailed below Reference: Belynda-Jane Hemmling, Contract Event Manager, P:
  • Shu Cube

    • Apr 2013 - Dec 2013
    Shu Cube Industry: Retail Assistant Manager April 2013 - December 2013 Key duties included; • Launch opening and store layout • Cash, credit and eftpos • Customer service • Lay-by, returns and exchange • End of day register close and count • Stock control and stocktake • Merchandising • Telephone sales • Cleaning and store presentation • Online social networking set up and management Reason for change: Business closed down. Reference: Unavailable as the owner was based in Melbourne and is now not contactable.
  • Red Lanyard Events

    • Feb 2012 - Dec 2012
    Red Lanyard Events Industry: Events and Hospitality Event Assistant February 2012 - December 2012
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    Queensland Health

    • Apr 2011 - Feb 2012
    Queensland Health Industry: State Government Administration Officer April 2011 - February 2012 Hayley Porteous, 36 Karoonda Crescent Rochedale South Q 4123 | : | E: Key duties included; • Email administration in the payroll department • Digital filing • Answering telephone enquiries • Responding to payroll enquiries • General administration tasks including email, filing, faxing and photocopying. Reason for change: A contract position, the contract ended. Reference: Unavailable as the supervisory staff has changed.
  • Greenpeace

    • Feb 2010 - Feb 2011
    Greenpeace Industry: Fundraising Frontline Fundraiser (paid) February 2010 - February 2011 Key duties included; • Inspire people to take action and support Greenpeace. • Assist team members through the process of signing up new members • Complete forms in an accurate and legible manner • Meet targets and work with a large mobile team Reason for change: Wanted to move in to administration and Queensland Health position became available. Reference: Unavailable as the supervisory staff has changed.
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    EB Games

    • Aug 2009 - Jan 2010
    Retail Sales Representative EB Games, Mt Gravatt August 2009 to January 2010
  • Your Prestigious Hospitality

    • Feb 2009 - Jul 2009
    Food & Beverage Attendant Your Prestigious Hospitality February 2009 to July 2009
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    Rydges South Bank

    • Feb 2008 - Sep 2008
    Rydges South Bank Cert III in Hospitality Traineeship February 2008 to September 2008


  • Retail Management


  • Certificate in Retail

Education History

  • Springwood State High School

    • Jan 2007 - Dec 2007
    Senior Certificate
  • Springwood State High School

    • Jan 2007 - Dec 2007
    Certificate III in Hospitality
  • Bremer TAFE

    • Jan 2011 - Dec 2011
    Certificate II in Business Administration
  • SET Solutions (RTO)

    • Jan 2014 - Dec 2014
    Certificate III in Business Administration