• Hayley Q
  • Receptionist, Customer Service Officer
  • Last/current workplace: BANK LTD
  • 34 years old from Christie Downs, SA

Introduction

I am looking for an administration role as i believe i am well suited to this. I have a high attention to detail, excellent computer skills and am willing to assist wherever needed.

Employment History

  • BANK LTD

    • Jan 2011 - Current
    SENIOR PERSONAL FINANCE CONSULTANT BENDIGO & ADELAIDE BANK LTD Attended promptly to inbound and outbound phone calls as well as online enquiries relating to loan enquiries and applications in a courteous manner. All calls answered within Call Centre standard wait times and numerous customer commendations received. Communicated with customers to provide assistance and to obtain necessary information for loan applications to enable assessment and approval. Advised outcomes of loan applications, both approved and declined. Accurate input of information into multiple computer systems to enable loan assessment. Assisted with the recent successful relocation of department to new premises acting as coordinator to re-orientate staff with new premises and procedures.
  • logo

    PERSONAL BANKER ANZ BANKING GROUP LTD

    • Jan 2005 - Jan 2011
    PERSONAL BANKER ANZ BANKING GROUP LTD Customer needs satisfied with numerous positive comments. Assisted in enabling branch to achieve set targets. Pass mark achieved in branch compliance check. Successfully relieved in higher position to cover annual leave.
  • logo

    ANZ BANKING GROUP LTD

    • Jan 2004 - Jan 2005
    CUSTOMER SERVICE OFFICER ANZ BANKING GROUP LTD Provided excellent customer service whilst maintaining speed and accuracy at all times. Provided support to branch management by acting as a point of reference for other staff with operational and other problems. Assisted in enabling branch cash holdings to be kept to a minimum thus reducing operating costs whilst still providing sufficient cash to meet day to day needs.
  • PART TIME WHILST STILL AT SCHOOL

    • Jan 2002 - Jan 2004
    KITCHEN HAND/WAITRESS CORIOLE WINERY / PART TIME WHILST STILL AT SCHOOL All patrons served in a friendly courteous manner. Tables cleared quickly to ensure continuous turnover of patrons. Kitchen kept in a hygienic state with all crockery washed to ensure adequate dishes always available for serving. Worked autonomously on all tasks to ensure smooth running of operation.

Skills

  • Phone System
  • Sales
  • Inbound Call Centre
  • Microsoft Office
  • Data Entry
  • Insurance
  • Fundraising
  • Communication Skills
  • Other
  • Customer Service

Education History

  • WOODCROFT COLLEGE current

    WOODCROFT COLLEGE, WOODCROFT, SA YEAR 12 INTERNATIONAL BACCALAUREATE
  • logo

    DEAKIN UNIVERSITY current

    HIGHER DEAKIN UNIVERSITY, CORRESPONDENCE COURSE EDUCATION TIER 2 ACCREDITATION IN BANKING TAFE, REGENCY PARK, SA CERTIFICATE III IN FINANCIAL SERVICES