• Rina B
  • Administrative Assistant, Customer Service Officer
  • Last/current workplace: Care-giver
  • 39 years old from Macquarie Fields, NSW

Introduction

I am looking for Administration, Customer Service, Data Entry, Call Centre, Receptionist positions. I have a diverse range of skills and I am familiar with the Financial Services and Superannuation Industry. I am a hard worker and also very reliable.

Employment History

  • Care-giver

    • Nov 2008 - Jan 2011
    Nov 2008 - Jan 2011 2 years out of the workforce due to my mother enduring a life threatening illness, and I was full-time Care-giver. Employers Mutual Mutual Solutions (Sister Company) Team Coordinator
    • Mar 2008 - Nov 2008
    Mar 2008 - Nov 2008 (left employment to look after my mother full-time) Duties and Responsibilities Assist Team Manager and Team with general administration duties such as: photocopying, typing, binding and filing. Assist with ordering and sending promotional and marketing materials. Assist team members to collate presentation materials. Assist with powerpoint presentations and presentations. Organise and coordinate team events. Coordinate travel arrangements. Diary management. Minute taking and follow-up for the team. Assist with administration work with submission of Tenders. Source open Tenders. Cambridge Workers Compensation (Now known as Xchanging) Assistant Underwriter May 2007 - March 2008 Duties and Responsibilities Filtering phone-calls from new and existing clients. Issue Certificate of Currencies. Update and maintain client records in internal databases. Process new business applications. Process renewals. Follow-up on outstanding information with clients and companies. Assist Underwriter with general office duties such as photocopying, typing and filing. Request archives.
  • Asteron

    • Sep 2006 - May 2007
    Asteron Fund Administrator 18 Sep May 2007 Duties and Responsibilities Answering customer enquiries regarding their corporate and personal superannuation accounts. Accepting and processing of new business applications. Typing correspondence to clients. Follow-up on outstanding information. Build rapport. Working collaboratively with other departments in order to complete workflow. Receipt and application of cheques. Liaise with accounts department to follow-up unapplied cheques.
  • Coal Mines Insurance

    • Jan 2005 - Aug 2006
    Coal Mines Insurance Assistant Underwriter Jan 2005 - Aug 2006 Assist Underwriter with all aspects of Underwriting duties as needed. Answer telephone enquiries. Assist in yearly mail outs for renewal applications. Issue Certificate of Currencies. Update & Maintenance of customer database. Filing, photocopying & general admin duties. Follow up on outstanding invoices. Cold calling for new business opportunities.
  • AMP Limited

    • Feb 2001 - Dec 2004
    AMP Limited Feb 2001 - Dec 2004 Corporate and Employee Customer Service - Call Centre Duties and Responsibilities 100 calls per day in-bound call centre. Answer personal & corporate superannuation account enquiries. Update and maintain account details. Generate letters requested by customers. Identification of customer's problems and rectifying situation. Complaints handling. Generate leads to AMP Financial Planners. Working under KPI's. Underwriter's Assistant Assist Underwriters by filtering all telephone calls. Process Life Insurance applications. Liaise with Drs, Financial Planners and Accountants for any outstanding information. Typing letters for Underwriters. Following up for Underwriters on any outstanding information. Filing, photocopying and general admin duties. Update customer's details on internal databases.
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    Telstra OnAir

    • May 2000 - Jan 2001
    Telstra OnAir Account Manager 09 May 2000 - Jan 2001 Inbound call centre taking an average of 120 calls per day. Provide Telstra mobile customers with account enquiries, billing enquiries and handset enquiries. Solve and report customer complaints regarding network, billing or account issues. Encouraged to cross-sell Telstra's products and services. Taking notes on internal system after each call. Heathgroup Australasia (Insurance Broking firm) Junior Office Assistant
    • Aug 1999 - Apr 2000
    Aug 1999 - April 2000 Assist P.A with general administration duties including typing, photocopying and filing. Mail distribution and organise daily mail outs. Provide relief Receptionist on a 40 line switchboard. Organise Courier pick-up. Prepare board rooms with stationery and beverages.

Skills

  • General Office Duties
  • Maintenance
  • Microsoft Office
  • Data Entry
  • Insurance
  • Receptionist
  • Administrative Assistant

Education History

  • MAQUARIE FIELDS SELECTIVE HIGH SCHOOL

    • Jan 1993 - Jan 1998
    MAQUARIE FIELDS SELECTIVE HIGH SCHOOL Higher School Certificate. Subjects 2 Unit English (General) 2 Unit Mathematics in Society 2 Unit General Science 2 Unit Business Studies 2 Unit Society & Culture 2 Unit Visual Arts