Kelly Services Townsville
: Kelly Services Townsville
Telstra Call Centre Service Technician
(had to move to cairns due to unforeseen circumstances)
? Trained in Various telecommunication software and programming, ie: AXIS, NPAMS, CUSTdata, MOBY, SIEBEL etc
? Trained in advanced customer handling; How to handle angry customers, how to diagnose problems with elderly customers, Customer satisfaction and upselling and working with all different accents.
? Trained in the diagnosis and service of Dataphones, Computers, Mobiles, Wireline internet, ADSL and ADSL2+ internet, Cable internet, Velocity internet, T-Box and T-Hub, Satellite, Wifi and Lan networking, Microsoft Outlook setup and service and Home Phones.
? Had the highest customer satisfaction and survey ratings in australia for march - april 2011, 4.85/5 with 328 surveys taken.
? Replacing and recovering faulty products, Contacting and Working with outside companies
? Trained in Telstra Business internet using SIIAM and transfers to level 3 or Back of house testers.
? Number one consultant in Australia for 2 months running