• Valen P
  • Administrative Assistant, Customer Service Officer
  • Last/current workplace: Diamond Lil Prawn Trawler
  • 28 years old from Townsville, QLD

Introduction

I'd rather not give my profile a personal touch, my profile might not appreciate that and we all know how sensitive profiles can be. Touches that i CAN give my profile are listed here : Happy touch, Sad touch, Friend touch, Hug, High five, brofist, average touch and handshake

Employment History

  • Diamond Lil Prawn Trawler

    • Jan 2012 - Current
    2012 - Diamond Lil Prawn Trawler Deckhand (Season Ended) Key responsibilities ? Labouring at night whilst at sea and for extensively long hours ? Small amounts of engineering and boat handling ? Food prep and Handling ? Grading, cooking, packaging and storage of prawns and various seafood. ? Handling and disposal of dangerous or venomous animals ? Use and upkeep of Nets and equipment
  • Kelly Services Townsville

    • Jan 2011 - Jan 2012
    : Kelly Services Townsville Telstra Call Centre Service Technician (had to move to cairns due to unforeseen circumstances) Key responsibilities ? Trained in Various telecommunication software and programming, ie: AXIS, NPAMS, CUSTdata, MOBY, SIEBEL etc ? Trained in advanced customer handling; How to handle angry customers, how to diagnose problems with elderly customers, Customer satisfaction and upselling and working with all different accents. ? Trained in the diagnosis and service of Dataphones, Computers, Mobiles, Wireline internet, ADSL and ADSL2+ internet, Cable internet, Velocity internet, T-Box and T-Hub, Satellite, Wifi and Lan networking, Microsoft Outlook setup and service and Home Phones. ? Had the highest customer satisfaction and survey ratings in australia for march - april 2011, 4.85/5 with 328 surveys taken. ? Replacing and recovering faulty products, Contacting and Working with outside companies ? Trained in Telstra Business internet using SIIAM and transfers to level 3 or Back of house testers. Key achievements ? Number one consultant in Australia for 2 months running
  • Pollards Galvanizing Townsville

    • Jan 2009 - Dec 2010
    : Pollards Galvanizing Townsville Key responsibilities ? Labour work at night ? Working with various corrosive chemicals at degrees of up to 450 ? Steel fabrication and dip prep ? Gantry usage and upkeep ? Forklift usage and upkeep ? Welding, Oxycutting and Grinding. ? Jigging and dipping steel from anywhere between 1kg to 10 tonne ? Unloading and Loading trucks and Overhead Cranes Key achievements ? Always able to complete set daily work load requirements. ? Extensive forklift and gantry training ? Working graveyard shifts for an entire year

Skills

  • Sales
  • Inbound Call Centre
  • Data Entry
  • Marketing
  • Telemarketing
  • Communication Skills
  • Customer Service